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“Wonderful place”

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Phuket Marriott Resort & Spa, Merlin Beach
Ranked #18 of 327 Hotels in Patong
Certificate of Excellence
Perth, Australia
Level 6 Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Wonderful place”
Reviewed January 10, 2009

An absolutely wonderful hotel. Have stayed 2004 & 2005. Made the mistake of changing to Karon for price only, will not make that error again. The ground floor pool access rooms are an absolute delight. Clean, maintained constantly, cool and well furnished in very nice Thai style decor. The pool service was fantastic and all the Staff at the Merlin Beach were very polite and helpful. Away from the Patong Beach shopping strip, Phuket is a magnificent place to visit. You must see all these places - the gibbon sanctuary staffed by volunteers, the Hilltop Restaurant above Phuket Town, snorkel off South Phi Phi Island (words escape me to describe this place!!), sea caves, Robinsons Department Store, The Big C, On the Rocks restaurant. Check with me before you go for a wonderful Tour Guide named "JJ", insist that he takes you to Wat Chalon Temple, Fantastic bloke informative, helpful and totally honest.

Would I go back to Phuket and the Merlin Beach again? ..... in a heartbeat.

Happy holiday

  • Liked — The friendly, helful staff
  • Disliked — Can't think of anything I did't like .... except maybe the Lounge Singer
  • Stayed September 2007
    • Value
    • Location
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    • Cleanliness
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    • Business service (e.g., internet access)
Helpful?
6 Thank Scozzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Dublin
Level 5 Contributor
53 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed January 8, 2009

We have just returned from a 3 week holiday to Thailand. We spent 4 days at the Merlin Beach Resport Hotel Phuket. This was a beautiful hotel just outside Patong town.

On arriving at the hotel we were greeted with hot towel and a drink. We were taken to our room which over looked one of the lovely 3 large pools on the complex.

The hotel room was first class and the staff were amazing.

The only problem we found was getting a sun bed in the mornings. Eventhough it 3 pools and large gardens by 9.30am you could not get a sun lounger. So be prepared to get up early to put your towel on the sun lounger!!!!

The Hotel is on a hill away from any bars/restaurants but the hotel runs shuttle bus to and from the town of Patong and Phuket.

This hotel was very popular with families.

Linda from Ireland

  • Liked — The hotel itself
  • Disliked — Location
  • Stayed January 2008, traveled with family
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DublinLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forresters Beach, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 6, 2009

We honeymooned at the Merlin Beach Resort in mid-December 08, 3 weeks after our wedding. We had 8 nights and now wish we'd booked for at least 10! This was also the first time to Thailand for both of us.

We were personally greeted off the bus and taken straight to the comfortable lobby lounge, and while they looked over our papers and checked us in, we were given the most delish iced melon drink and a cold towel.

The lady acknowledged that we were honeymooners and gave her congratulations and said with a smile that there is "special decoration" in our room - too cute!

The bed was gorgeous with rose petals and also, floating flowers & petals in the half-filled bath tub. That wasn't all either - we went for a walk around the resort later in the day, and when we came back there was a platter of beautiful fresh fruit, 2 plates & cutlery and a card congratulating us and wishing us a pleasant stay on our honeymoon. Very nice touches!

The resort itself is lovely. It is clean and extremely well maintained; the pools and gardens are immaculate, and our room was large, comfortable, clean and well appointed. We stayed in a Pool Access room which proved a great choice. A little more private, tucked away at the back of the resort with the pool being separate to the other 2 front pools, which were much more family orientated.

As others have mentioned before, the location is ideal. You're well out of the hustle & bustle of Patong, to feel relaxed and secluded, but only a 10-15 shuttle ride away from all the action. It's perfect.

The staff were all incredibly helpful, polite and friendly. I was astonished at how friendly the Thai people are, in general. I've never met such lovely smiley happy people!

I read various mixed comments on this website before we went, but can only speak from our own experience. In our case, the safe in the room was free of charge. Our bed was very firm yes, but that was fine by us as we prefer a firm bed! If it was soft, we’d have been unhappy the same as some are with a firm bed. To each their own!

Housekeeping service is on the ball and quite often our room would be already made up by the time we got back from breakfast. We never any problem getting fresh towels or anything like that.

As others have already said, they provide 1 bottle of drinking water per person per day. These are glass bottles which must be empty and available for them to take, otherwise it won't be replaced. We decanted their water into our own used plastic bottles daily so we always had 2 new bottles every day anyway.

We didn't encounter the blue towel return policy thing because we used our green towels from our room around the pool. What I hadn't recalled reading on here was that they have red towels available from the bell counter for day tours. Just need to return them to the counter when you get back from your tour. So that was handy!

The buffet breakfast was superb. It is served from two locations - the Bhukit Coffee Shop and I think the other one is Tri-Trang Seaside which is the one at the front of the resort overlooking the beach. The food is fresh, plenty of selection and plenty of it. The fresh omlets were fantastic and I had one most mornings. With a side of bacon and toast, yum! The pancakes every other morning were delish, also the fresh croissants and Danish pastries. Nothing to complain about here at all!

The Sabai Club is where you need to go for internet access... 150 baht for 30 minutes. They have a pool and snooker table, I think this was 100 baht for an hour. There's also a bar and a big screen TV with live sport... which somehow I kept hubby away from ;-)

We thank the lord for Trip Advisor and the reviewers who shared the little gem which is Little Tiger Restaurant. We ate there for either lunch or dinner (but mainly dinner) every single day, except for the Saturday which is their closed day. The food is absolutely superb – the best Thai noodles and rice we have ever eaten. Our all time favourite was the rice noodles with chicken/squid/pork and the fried rice with chicken/squid/pork. You absolutely CANNOT MISS going here if you stay at Merlin Beach Resort! Even if you don’t like Thai food – they do hamburgers and fries! But you HAVE to go!! The view from up there is gorgeous and we have some stunning sunset photos we took during dinner. The people who own it/work there are absolutely gorgeous, they got to know us after the first couple of days and would always say “see you tomorrow!”. They knew when our last day was, and at our last meal the night before we left, they gave us a complimentary entrée. As if all this isn’t enough already, to top it off it is CHEAP!! I’m talking about $20-$30 for two people. The directions are on here time and time again but here goes – walk to the front of the resort, straight onto the beach, turn left and walk past the ladies in their huts, up the steps & winding path. And that is Little Tiger. YOU MUST GO!!

We went off the advice of others on Trip Advisor and had our laundry done by the ladies on the beach. The first huts you come to on your left before going up the stairs to Little Tiger. Our clothes came back smelling gorgeous and neatly folded. It was absolute heaven to arrive home on Christmas Eve and have NO washing to do except what we'd worn to travel!

As others have said on here before – please don’t book your tours through your travel agent, or through the hotel when you arrive. They will charge you full price and it’s really not necessary to pay it. Go into Patong and there are stalls selling the exact same tours, all along the streets. You can’t miss them, they’re everywhere. They offer special deals and you can also barter with them. As an example, we ended up paying 3600 baht in TOTAL for both of us to do the all day Phi Phi Island by speedboat… you will pay 6200 if you book it through your agent or the hotel.

Getting into Patong – the hotel free shuttle bus is a great service. They give you a timetable when you arrive of the shuttle bus times. It runs regularly from the front of the resort and drops you at the Patong Merlin hotel in town, and you’re right in the heart of all the action. It also collects from Patong Merlin back to Merlin Beach at set times. If you don’t want to wait for the bus, there are taxis and tuk tuk lined up at the front of the resort and it’s 200 baht into Patong (about $7 ish). You shouldn’t have to pay more than 200 baht for a taxi or tuk tuk back to the resort either, although they might try and say 250 or 300. Walk away – they’ll take you for 200, we did it twice! But really if you plan what you want to do and when, it’s easy to time it with the free shuttle service.

If you want to splash out a bit and have a really fancy meal, try the Savoey Seafood Restaurant in Patong. We had delicious spring rolls, fried squid, shrimp & vegies and MASSIVE king prawns, rice, and a few bottles of tiger beer, it was a huge feast (we were stuffed stupid) and I think it cost around $100. But the equivalent amount and quality of food here would have been easily double that!

Depending on what conversion rate you get for the dollar will really affect how “cheap” the shopping is. The best we got was 23.5 baht to the dollar, and the least was 20.5. Obviously if it’s up around 30 or over then things become much cheaper for us Aussies! Make sure you change your money in Patong at the Money Exchanges because you’ll get a much better rate than the hotel offers.

We did some bartering and got a few things but didn’t really buy an awful lot. It’s all much the same stuff and hard to tell sometimes what is good quality and what isn’t. The conversation rate meant the handbags for example weren’t worth it in my view. Just bear in mind when you’re shopping in Patong and bartering that you should be able to get at least 50% off their starting price. Otherwise just walk away. It’s hard at first getting used to being harassed by every single stall owner and tuk tuk driver, but we got used to it!

Someone’s review gave a good recommendation about buying DVD’s from a stall where the sign says Mr Mac (tailor, I think) – along the beach road, not far from McDonalds. We struck it lucky, and got a pile of DVD’s here which are ALL fantastic quality except for 1, and I think we ended up with about 30 DVD’s all up. The guy in this place was upfront, no fuss, no hassle, no pressure. He put them in the DVD player to view/check without question. (We didn’t check all 30 mind you but 1 bad one, we can’t complain!)

We loved the Jungceylon shopping complex – it is massive and a must see! We did spend some $$ in here. Hubby got some tops which he’d normally pay around $45 at home, we got them for around $17 in the big sports shop there so that was good.

All in all - fantastic resort, fantastic location - loved Thailand and we wouldn't hesitate going back and staying at Merlin Beach Resort again.

  • Liked — The whole package! It's a fantastic place.
  • Disliked — I'm struggling to pick something I didn't like. Nothing!
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
14 Thank Meriment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level 5 Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 1, 2009

17 Oct 2008
Stayed at the Merlin Beach Resort for 7 nights
Friends of ours had already booked to stay at the Merlin Beach Resort when we decided to join them in Phuket. Whilst the hotel is a short drive from Patong Beach, it is a welcomed sanctuary when you have had enough of the hustle and bustle of Paton.
We were greated with a cocktail and frangrant wash cloth whilst we were being checked in. Our request to be in the same area as the pool room access rooms (our friends had booked a room with pool access) were met without any problem.
Our room was very clean and the king size bed was firm but very comfortable and the pillows where just a little on the soft side for me at least (but no loss of sleep). We had a balcony overlooking the pool and right next to a waterfall feeding the swim up pool. We were worried that it would keep us from a good nights sleep but the turned it off when the pool closed and didnt turn on till about mid morning which made our room very comfortable.
The buffett breakfast was very nice and the attendants with the coffee and tea were very polite and attentive.
First night we had a huge tasty burger from Room Service at a reasonable price for room service.
The restaurant prices are a little expensive, which means you have to go into Patong for a cheaper meal. We did find out about the restaurant up the steps from the hotel beach on the second last night we were there, which served great food and drink and had a very festive atmosphere at a reasonable price.
Massage Hut on the Beach was only 250bht a lot less than in the hotel. Such a good massage that we would have had a couple more if we had known about it earlier.
We did the elephant trek, James Bond Island tour and the Fantasea Tour all booked through the hotel tour desk and had a great time at all three tours. Thoroughly recommend if going to Phuket you go on each of these tours.
All in all it is a beautiful hotel which is very comfortable and staff are very polite and nothing is too much bother. Can thoroughly recommend the 5 star service and would be happy to stay there again if we return to Phuket for another holiday.

  • Liked — Clean, comfortable nice and quite not a noisy hotel with a big bed.
  • Disliked — Little expensive for dining and the pool closes at 8 pm when it is still really hot and a swim would be welcomed.
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Yolmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denmark
Level 6 Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 27, 2008

Wery lovly hotel, wery god for chieldren and teen. A bit far avay from town but just take af tuk tuk. Wery nice pools, and a small, but wery beatifull, coral beach where you can dive and swimm at high tide. But the breakfast was disappointing.

  • Liked — The big pools and the beatiful loacation
  • Disliked — Breakfast and the prices
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Anne_MarieDenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Australia
Level 4 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 16, 2008

I researched our holiday to Phuket through Trip Advisor, I wanted a holiday destination that we could go with our 19 year old son and my 15 year old daughter. My husband and I had already been to Bali (admittedly on our honeymoon 20 years ago) and had also been on a cruise with our daughter to Vanuatu and Fiji. We wanted somewhere that suited us all. Phuket turned out to be a great family holiday and the Merlin Beach Resort was part of that reason, after reading all the reviews about Merlin Beach (both good and bad) i asked our travel agent to give us a price on staying there ( MBR was not the hotel they had reccomeded) and they quite happily gave us a quote and said that it looked like a good place. We also got a good deal being in July not the peak season. We loved the idea of the poolside rooms that you could walk straight into the pools, we booked 2 units side by side and we couldn;t have been happier. i think sometimes you have to read beyond some of the bad reviews. It was a very relaxing and fun holiday. Once we realised the go was to spend the day at the resort sunning swimming and maybe getting masages and then to go out in the evening when it was not so hot, we had the best of both worlds. I did manage to drag the family on some tours but they did get bored with the temples etc, but I loved them. Our favourite was the elephant and white water rafting tour. We did the speed boat to Phi Phi but found it very busy and some of the islands after all the boats had been had a lot of rubbish around, at Phi Phi it was just boat after boat, if i went again I think I would spend the extra money and try and go on a one of the smaller tours. we are heading back in July this year with other friends and plan to do a bit more exploring of the island.

  • Liked — Pool acess rooms
  • Disliked — nothing
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ainsley13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level 6 Contributor
152 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed December 12, 2008

The pillows stank of BO even after they came and swapped them. The hotel was dated and in need of an upgrade. The location was 3km from Patong beach and in the middle of nowhere with a VERY limited courtesy bus service. This meant that the local taxi's were able to make stacks of extra cash from tourists wanting to go anywhere. Put up with it for 3 days then moved to the Mecure in the centre.. excellent location, much nicer staff, fantastic room and half the price !!

  • Liked — Pool was nice..
  • Disliked — Location, staff, getting to Patong, room.
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank harlings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phuket Marriott Resort & Spa, Merlin Beach

Property: Phuket Marriott Resort & Spa, Merlin Beach
Address: 99 Muen-Ngoen Road | Tri-Trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Merlin Beach Resort)
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Patong
#11 On the Beach Hotel in Patong
#12 Spa Hotel in Patong
#12 Luxury Hotel in Patong
#15 Family Hotel in Patong
#15 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:5 star — Phuket Marriott Resort & Spa, Merlin Beach 5*
Number of rooms: 414
Official Description (provided by the hotel):
Set amongst forested mountains and lush, tropical landscaped gardens, serenity awaits at Phuket Marriott Resort & Spa, Merlin Beach. Located on a beautiful secluded stretch of white sandy Tri-Trang Beach, the resort boasts its own reef and stylish accommodation. Our resort is the ultimate destination for individual travelers, families, weddings and MICE. Three beautifully appointed swimming pools, modern fitness facilities, kids club, Spa & a wide variety of food & beverage. Our resort has an outstanding activity program for all ages offering extensive options for the most discerning traveler. ... more   less 
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Also Known As:
Merlin Beach Hotel Patong
Merlin Beach Resort Phuket
Hotel Merlin Beach
Beach Merlin Resort
Beach Merlin Phuket Resort
Merlin Beach Phuket
Phuket Marriott Resort & Spa, Merlin Beach Patong

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