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“Great Resort but could be better!”

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Phuket Marriott Resort & Spa, Merlin Beach
Ranked #23 of 319 Hotels in Patong
Certificate of Excellence
Cobar, Australia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Resort but could be better!”
Reviewed June 15, 2013

We arrived here after checking out from Dusit Thani in Phuket Laguna, so I may be at times comparing the great luxury and facilities I just experienced at the Dusit.

Merlin is quite central to Patong City (5min in taxi). The resort lobby is huge, but lack lighting. Probably power saving. The check in staff was very friendly. Welcomed by a lovely glass of juice and fresh towel. Wi-Fi is free but make sure you ask for more than one access if there are more than one equipment that will be accessing the internet.

We were guided to our room, which was magnificent, modern. We booked the Premium Beachfront room, which was facing the beach, you could hear the waves crashing onto the rocks from our room.

The spa is very well priced. You will find that the prices are similar to what it is in Patong city.

Not very impressed with the Thai restaurant as it was bit overpriced.

Breakfast Bar is very average, huge setup but it lacks the professional staff. The food was at times over cooked/burnt. If you are a cappuccino person then you will be disappointed that you will get your coffee from the Nescafe machine...not nice. I ordered the omelette and it took forever. The staff member seemed so disinterested in his job and was more busy chatting to his fellow colleague. Overall breakfast wasn't that great.

Let’s see what the second day hold for us. Keep you posted.

Room Tip: Premium Beachfront Rooms
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shandils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,981 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (501)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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English first
Coffs Harbour, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 13, 2013

We returned home yesterday from a week spent at the Merlin Beach Resort outside Patong. It's a lovely resort with great pools, terrific clean facilities and a beautiful setting. Our room was well maintained throughout the stay and the staff were friendly and helpful. I found the beds a little hard, but not unlike other beds I've experienced in Asia previously.

My only real criticism is in regards to the free shuttle that travels into Patong and Phuket. It departs about 5 times a day (10am, 11am and a few more times) then returns from the Patong Merlin at odd times including at 4:45pm and 10:15pm. The shuttle was frequently late and the fact that it only completes this journey a few times each day means that it is often crammed with people. The resort needs to provide a more frequent service for their customers. This was a particular issue at night when looking to eat out you either have to eat very early or hang around very late to make the 10:15 shuttle. Whilst all of this would be mitigated by the use of taxis and tuk tuks, the cost of each journey can be anywhere from 250 to 600 baht depending on time of day/night and weather conditions (we had to catch a taxi home at 9pm after a torrential downpour and they wouldn't pick us up for anything less than 600 baht). This could add up to thousands of baht on top of your holiday costs, so be aware of this when booking the resort. I would urge the resort to increase the shuttle services for their customers, and believe that were they to do so many more people would enjoy this terrific place.

Room Tip: We enjoyed the Deluxe rooms on the south side (which is the quieter side of the resort) and found th...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 12, 2013

We have stayed at this hotel twice, absolutely love it, beautiful pools, rooms were great, service fantastic, beach close by (although not the nicest of beaches). We found that this hotel was just out of the way of all the hustle and bustle of patong beach, not too far, an easy 3 minute bike or car ride away!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Justine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookdale, Western Australia, Australia
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 11, 2013

Absolutely love it best hotel we have ever stayed at, awesome for kids with the special kids pool with the slides and little pools, food was omg and all the different options of places to eat on site made travelling with kids even better, staff were awesome our cleaning lady was just like a member of the family by the time we left.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo, Australia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 9, 2013

We spent 10 days at this wonderful resort in May and couldn't fault a sinlge thing. Fantastic rooms, service, views, everything. I couldn't recommend it enough and can't wait to go back in the future.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Steph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed June 8, 2013

Another fantastic stay at Merlin Beach Resort - Thank you Mr Supachai Uboltani. Stayed with my wife for 20 nights in May 2013 and can't recommend this hotel highly enough. I have stayed at this hotel six times since 2004 and overall experience is excellent. The biggest issue with the hotel is leaving!! Also, this review is in the context of someone who regularly stays at ICG group and Starwood hotels.

Positive:

- The best pools on the island.
- Great buffet breakfast included in regular pricing.
- Pricing in low season is absolutely unbeatable.
- Location - Having stayed in Patong too many times, the distance between Patong and Merlin is one of the best aspects of this hotel (5 minute drive from Patong).
- Massage packages @ the hotel spa (Yes, massages on the beach cost 300B, however, the quality is not comparable to the service provided by the hotel).

Suggested Improvements:

- Daily happy hour @ the pool bar.
- The menu across the hotel needs more variety and differentiation across restaurants.
- Please add more local and imported beers across all bars and restaurants (San Mig Light would be very popular with Australians).

Recommendations for other travellers:
- Hire a car from the airport (provided you can drive very comfortably in a major city).
- Deluxe rooms with a pool view are preferable to pool access rooms unless you have young children.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank mrcharters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 31, 2013

We spent 2 weeks at this hotel in April 2013 a lovely choice of restaurants, great rooms especially the bed only disapointmernt was the fact there were no sun beds on the beach, whilst we appreciated the face that when the tide was out it was too rocky for swimming it would have been nice to have sunbathed on the beach with the lovely breeze

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank KPWhitehead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phuket Marriott Resort & Spa, Merlin Beach

Property: Phuket Marriott Resort & Spa, Merlin Beach
Address: 99 Muen-Ngoen Road | Tri-Trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Merlin Beach Resort)
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Patong
#12 On the Beach Hotel in Patong
#14 Spa Hotel in Patong
#15 Family Hotel in Patong
#15 Luxury Hotel in Patong
#15 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:5 star — Phuket Marriott Resort & Spa, Merlin Beach 5*
Number of rooms: 414
Official Description (provided by the hotel):
Set amongst forested mountains and lush, tropical landscaped gardens, serenity awaits at Phuket Marriott Resort & Spa, Merlin Beach. Located on a beautiful secluded stretch of white sandy Tri-Trang Beach, the resort boasts its own reef and stylish accommodation. Our resort is the ultimate destination for individual travelers, families, weddings and MICE. Three beautifully appointed swimming pools, modern fitness facilities, kids club, Spa & a wide variety of food & beverage. Our resort has an outstanding activity program for all ages offering extensive options for the most discerning traveler. ... more   less 
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Also Known As:
Merlin Beach Hotel Patong
Merlin Beach Resort Phuket
Hotel Merlin Beach
Beach Merlin Resort
Beach Merlin Phuket Resort
Merlin Beach Phuket
Phuket Marriott Resort & Spa, Merlin Beach Patong

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