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“Superb location, great staff” 4 of 5 bubbles
Review of Holiday Inn Resort Phuket

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Holiday Inn Resort Phuket
Ranked #4 of 319 Hotels in Patong
Certificate of Excellence
dubai
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Superb location, great staff”
4 of 5 bubbles Reviewed August 24, 2014

Hotel wont disappoint you with the excellent thai hospitality. They have courteous and well trained staff. The facility itself is kind of old, so dont expect anything spectacular. However, the location is excellent, bang on patong beach and in the middle of lots of eateries, bars etc. The hotels own bar opp the beach is also quite cool. I was with my kids and its fantastic for them with a separate pool, play area and activities.

Room Tip: ask for room in the new wing, some of the floors are recently renovated.
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kirtan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, August 25, 2014
Dear "kirtan"

Thank you for taking the time to share your "superb" review and it is wonderful to note that you and your family have, overall, enjoyed your stay. Your comments with regards the convenient location and the high standard of service you have received from the staff throughout the resort are very much appreciated and we do hope you will have the opportunity to travel and stay with us again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,632 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (820)
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English first
Metro Manila
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed August 20, 2014 via mobile

Arrived at Holiday Inn and was welcomed with a big smile :) We were checked-in by Peter who was absolutely fabulous! Being an IHG member, I was able to book the hotel using my points, totally free! We arrived past 10AM and though standard check-in is 2PM, they already gave us a room and informed as that we can also have a late check-out. Room is spacious and complete. Beds are the very comfortable and pillows has options of soft, firm etc. Wifi is free too. Location is good and has tons of restaurants around so you wont have to worry about shelling out money for hotel food. All in all, Holiday Inn Resort is awesome and I would definitely love to go back there!

Stayed August 2014
Helpful?
2 Thank Kristine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, August 21, 2014
Dear "Kristine V"

Thank you for your "awesome" review! It is really wonderful to note that, as an IHG Rewards Club member, you have been so well recognized and that Peter has delivered such a "fabulous" check in experience! Your comments with regards the comfort of the rooms and the convenient location of the resort are very much appreciated and we hope that you will have the chance to stay with us again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 19, 2014 via mobile

At Holiday inn, you would be valued and treated as a true guest. The Architecture , planning and activities at resort are good enough to turn your stay in a marvelous one.The friendly staff and service wont make you feel, that you are far from home..

Stayed August 2014, traveled with family
Helpful?
1 Thank Khalid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, August 19, 2014
Dear "Khalid S"

Thank you for taking the time to share your review. I am delighted that you have enjoyed your stay overall and, in particular, have found the service to be of such a high standard. We look forward to welcoming you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
4 of 5 bubbles Reviewed August 19, 2014

We stayed for 2 nights and were happy with the hotel. It is located very close to the beach (just have to cross the road) and close to a lot of shops and restaurants. The rooms are spacious and clean and very well equipped (iron, torch lights, safe box) and provides free wifi. The staff is very friendly and helpful and they sent me a surprise birthday cake seeing my birthday on the passport! The pool is also well maintained although it was a bit crowded.

Over all very happy with the stay here. Highly recommend the place.

Room Tip: We got the garden and city view room because the beach view rooms were expensive, was not bad at all...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank shradharev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, August 20, 2014
Dear "shradharev"

Thank you for taking the time to share your "great" review! Your feedback with regards the convenient location of the resort and the comfortable appointment of the guest rooms is very much appreciated. I am particularly happy to read that you have experienced such a high standard of service and that your birthday celebration has been so well recognized. We look forward to seeing you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnie, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 18, 2014

The location was good. Rooms were well cleaned & spacious. Our beds were turned down every night with fresh flowers placed on the pillow. We were in the main building so it was a bit of a trek to the pool, but not too much of a problem. The breakfasts were great, lots of fresh fruit, all the hot dishes were great. Lots of options. The staff throughout the whole resort were very friendly & helpful, except for one guard on the way to the pool who didn't smile once over the 10 days we were there.
The pool was lovely, a little cool, but it wasn't a problem. The swim up bar was great too.
The restaurants were nice.
I got sick within 2 days of arriving, not sure if it was food at the hotel or elsewhere as I was told there was a bug going around, and by the end of our trip, at least one person from each couple there in our group had been violently sick at one point or another. I do hope it wasn't from the food at the resort as we really enjoyed our meals there.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alicia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, August 20, 2014
Dear "Alicia H"

Thank you for taking the time to share this very positive review and I am pleased to read that you and everyone in your group has had, overall, such an enjoyable experience. Your comments with regards the high standard of dining, the great pool facilities and the service from the team throughout the resort are all very much appreciated.

Your further feedback with regards the slight illness you experienced is also well noted, although I would like to highlight that we enforce the very highest standards of food safety throughout our operation and in fact are the only hotel in Phuket with the international HACCP food safety certification. With this in mind, and while I am confident that all of the food we serve is 100% safe, if you are able to share further details in this regard I would be happy to take the opportunity to review the situation with our dedicated Hygiene Manager. You may contact me at any time as per the email address given below and we do hope to see you all back again for another wonderful stay!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed August 18, 2014

This is a Great Hotel for Family, in Phuket Patong Beach area where lots of things are Happening which are not Kid friendly, the room service Steak was really tasty, the location is really good as well, its not on the beach, but 5 mins walk to the Beach, It has 2 pools, the rooms are very clean and modern.

Room Tip: Get the rooms on upper levels, the higher you go, the better seaview you can probably get.
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jammer0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, August 20, 2014
Dear "jammer0000"

Thank you for sharing your review. I am really pleased that you have enjoyed such a great stay and have fully appreciated the convenient location and all of the resort facilities. We hope to see you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
81 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed August 17, 2014

We stayed here 12 months ago and had a few issues which we raised with the then GM. Must say that the stanmdard of service and staff attentivness has returned to what is was on our previous stays.
Nothing was too much trouble and staff always friendly and happy to have a chat as well.
All room renervastions have been completed now and they have just started on the Tarazzo restuarant whcih should be completed in a couple of montsh and by the sounds of what they are doing to it, it will be a much more open air undercover facility than it was.
Once again Suwanmanee from the pool area was excellent and really sets the standard for customer service.

Room Tip: Ask for a room that is on the north side of the hotel as this is away from road
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  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, August 20, 2014
Dear "Peter S"

Thank you for taking the time to share your review and I am delighted to read that the issues you had previously encountered have all been addressed and that your stay has fully met your expectations! Your feedback on the high standard of service you have received is very much appreciated and we look forward to welcoming you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Phuket

Property: Holiday Inn Resort Phuket
Address: 52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Patong
#2 Spa Hotel in Patong
#3 Romantic Hotel in Patong
#3 Family Hotel in Patong
#3 Business Hotel in Patong
#3 On the Beach Hotel in Patong
#3 Luxury Hotel in Patong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Resort Phuket 4*
Number of rooms: 398
Official Description (provided by the hotel):
“Patong’s best choice for Everyday Travelers”Holiday Inn Resort Phuket, perfectly located in the heart of Patong, Phuket’s most famous beach. Holiday Inn Resort Phuket is an oasis in the middle of Patong and is within walking distance to shopping, restaurants and night life and just steps away from the beach. 10 minutes away from Jungeceylon shopping center, Soi Bangla Nightlife, and Patong beach is just across the road.High speed internet is provided FREE of charge for hotels guests.Holiday Inn Resort Phuket is part of the world’s most recognized upper mid-scale brands, and it offers a fantastic choice with seven different room categories, separated in two distinctive wings. The contemporary-designed main wing is popular for its kids and family-friendly rooms and facilities. The resort is honored as a top 10 Family Resort in Asia by Tripadvisor. The Luxury Busakorn wing with Thai design offers spacious rooms with pool view or pool access in a tranquil pool and tropical garden environment appreciated by couples seeking a more intimate resort experience.Holiday Inn Resort Phuket is well-known for its excellent breakfast buffet and great value cuisine in the resort’s 4 restaurants. Holiday Inn Resort Phuket provides daily guest activities and dedicated kids facilities. A refreshing spa and several pools in tropical gardens give choices to relax or be active.At the heart of Patong, Holiday Inn Resort Phuket offers guests a warm Thai welcome, friendly service and total ease, simply Patong’s best Choice. ... more   less 
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Also Known As:
Holiday Inn Resort Phuket Hotel Patong
Holiday Inn Phuket
Holiday Inn Patong
Patong Holiday Inn
Holiday Inn Resort Phuket Patong

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