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“Family friendly fun” 4 of 5 bubbles
Review of Holiday Inn Resort Phuket

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Holiday Inn Resort Phuket
Ranked #4 of 319 Hotels in Patong
Certificate of Excellence
Centurion, South Africa
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Family friendly fun”
4 of 5 bubbles Reviewed April 2, 2014

After doing extensive searching for a kids friendly hotel in Patong, we finally settled for the Holiday Inn Resort Patong. The hotel is ideally located accross the road from the beach in the heart of Patong. Bangla road is not too far away and if one uses the back entrance to the hotel, Jungceylon Shopping centre is about a 15 minute walk away.

Peter, the Guest Services Manager who took us through the check-in process, walked us to our room and took the time to show us around. The rooms were spacious, clean and adequately equipped just as was promised when I booked online. All the basics were available including a decent wi-fi connection. Even with the high humidity levels the rooms still felt fresh and airy and was always a welcome retreat whenever we got back from the beach, walking around Patong, a long day out touring or after some intense shopping.

There were some renovations going on during our stay but noise level were kept to a minimum so it didnt really bother us at all. The hotel has a very calm and friendly atmosphere and there are activities for the kids during most of the day. The kids loved the play area which kept them entertained for hours.

Unfortunately during our stay, both our kids became sick with food poisoning after eating some fruit at one of the restaurants in Patong and the staff at the hotel went out of their way in assisting us in any way that they could. There is a nurse at the hotel at specific times during the day and she was also dispatched to our room to check on the kids during this time. She provided helpful advice and assistance during this time at no charge.

It was really an enjoyable stay at this hotel and I would advise any parent going to Patong with kids to seriously consider staying at Holiday Inn Resort. We have spoken to some parents with kids staying at other hotels and almost every one of them said that they would rather spend the little extra the next time and stay at Holiday Inn. It is part of a group that can be trusted and with an international footprint in the industry and with a reputation that is very important to them, they will not disappoint you. Well Done!

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Mohammed V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, April 14, 2014
Dear "Mohammed V"

Thank you for your very positive and detailed feedback! It is wonderful to read that, overall, you and your family have so enjoyed your stay and that you have been well looked after by the team throughout the resort. I do hope your kids are by now feeling 100% better. Please stay in touch when you are planning your next visit and let us know how we can help!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,632 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (820)
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English first
Alexandra Headland, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 2, 2014

Stayed at Holiday Inn Patong for 3 nights after being in Nai Harn with my husband and two girls aged 4 and 3 years old.

We stayed in a Kids Room which had a bunk bed nook incorporated into a normal superior room. This did make the space in the main part of the room quite small but was good for the kids as it gave them a bit of a novelty and a place to play. The cost was quite a bit more almost double a normal room without double the space.

Pools were good with a kids pool and slide all shallow but the main pool was also good with a spa area and deeper parts.

We ate in the restaurant for breakfast all mornings, one lunch and one dinner all very nice layout and lots to choose from and at a reasonable price.

This hotel is very close to the main shopping area in Patong so just walk out the gates turn left and walk about 100 meters and your there. With lots of little bars for having a drink or two after shopping.

Overall the hotel was very clean, staff were all very helpful and friendly.

If I went back I would probably give the Kids Suite a miss and either get two standard rooms or the Family Room just for the extra space. For the three nights the Kids Suite was fine.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Narelle75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, April 14, 2014
Dear "Narelle75"

Thank you for taking the time to share such a positive and detailed review! I am really pleased that you and your family have enjoyed your stay and have been able to make such good use of the kid's facilities and pools. Your comments with regards the high standard and variety of dining options, the cleanliness of the resort and the convenient location are all greatly appreciated and I will be sure to share your feedback with the team. Please do stay in touch when you are planning your next trip and it would be my pleasure in assisting in making the right choice of room at the best rate for your family!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 1, 2014

We have three children ages 5-9 and it was perfect for us. Our kids loved the kids club - they kept the children well entertained and there were many other kids to play with. We loved that the kids club is open three nights per week so we did not have to arrange childcare to go on a date. We had a family suite with a kids themed room complete with DVD player and Xbox. Also there is a separate kids pool with a maximum depth of 1 meter and a slide so they loved it. The hotel is directly across from Patong Beach with easy access and right in the middle of all the action. Very easy to walk to restaurants and shopping. The tour desk was very helpful in arranging outings for the family. The included breakfast had a large variety and kept everyone satisfied. The only negative was that at times the surroundings were a bit loud especially with young children who go to sleep early. All in all we had a great vacation

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maj1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, April 11, 2014
Dear "Amy G"

Thank you for sharing your wonderful review and I am delighted that you and your family have enjoyed such a great stay with us. It is very pleasing to note that you have found the kids facilities, the pools and the breakfast to be of such a high standard and we look forward to welcoming you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed April 1, 2014

Awesome location, kind and friendly staff, facilities and restaurants are good, and you will have access to everything Patong beach has to offer within 15 minutes walk. We stayed there for a week and we absolutely loved it.

Room Tip: Avoid rooms close to the elevators which are also next to cleaning staff rooms which means lots of n...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Moe420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, April 11, 2014
Dear "Moe420"

Thank you for sharing your very kind feedback and I am pleased that you have found the location to be so convenient. Your comments with regards the high standard of service and the excellent resort facilities are gratefully received and we look forward to welcoming you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed March 31, 2014

I expected more for AUD160 per night, particularly after just having spent 3 nights at the Holiday Inn Bangkok Sukhumvit 22 for around AUD100 per night, which was exceptional for the price.

I stayed in the main wing which looked tired with no mini-bar content in the room (not even long-life milk for a coffee!?) - just a note referring guests to a mini-mart shop at lobby level, which I found stocked a very limited range of goods. Luckily there was a 7-Eleven across the road where I purchased all of my needs at a much lower price. I also didn't realise when I booked my room on-line, that just about all the public areas e.g. lobby, restaurants and bar are open to the heat with ceiling fans less than adequate in the humidity. Also found it insulting to note signs around the property advising guests staying in the main wing (ME!) that they were not welcome to utilise the new wing pool lounges. On the bright side - great friendly service and security from all the team members....obviously Brand Hearted!

Room Tip: Stay in the new wing which must be better, although I don't recall having that choice when I boo...
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  • Stayed March 2014, traveled solo
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, April 11, 2014
Dear "Paul M"

Thank you for taking the time to share your feedback with us and I am sorry that your stay with us has fallen short of your expectations. All of your feedback is valid and well received and I look forward to discussing these points further with my team. If you are planning another visit to Phuket, please stay in touch with me directly and I will be very happy to assist in making the most appropriate recommendations to best suit your reservation requirements.

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed March 30, 2014

We stayed here with our 2 boys who are 6 and 8 at that time. Hotel right on the beach which was very very good. Stay was very memorable. Restaurants and staff were really helpful and friendly staff. We would definitely recommend this hotel for families with young children

Room Tip: Remember here kids stay free..
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  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MohanGV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, April 1, 2014
Dear "MohanGV"

Thank you for sharing your review and I am delighted that, overall, you and your family have had such a great stay! I really appreciate your feedback on the great dining options and the friendly service and we hope to see you all back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 30, 2014 via mobile

We are regular guests at the Holiday Inns Busakorn Wing. We've actually lost count of how many times we've stayed here!!! We love to stay in the Villa rooms, as they're roomy, comfortable, clean and have lovely thai decor.
Superb restaurants throughout the resort too. Can't fault the food, whether you want the basics or fine dining, you'll find it here with Italian at Terrazzo, traditional Thai at Charm restaurant, eat until your stomach bursts at Seabreeze Buffet or fine dine and enjoy a delicious steak at Sams. Great selection for in-room dining and the breakfast selection is outstanding.
The location is fabulous also. Shop til you drop at the markets or shopping centers nearby. Bask in the sun either by the pool(s) or at the beach across the road. Nightlife is a stones throw away too.
Can't fault the friendly staff, they're all gorgeous people willing to chat, help and all do their jobs efficiently.
The main wing is family friendly, busakorn wing is quieter and the Villa rooms are a kiddy free environment giving you lovely peace and quiet. (Except when we stay there, we're big kids at heart...)
For a quality holiday, whatever your price range, we highly recommend the Holiday Inn.
A special mention of gratitude to Sanit, Sairoong, Wantana and our darling housemaid (who's name I've forgotten - sorry) as it's people like you that make our holiday at our home away from home very special. Thank you!!!

Stayed March 2014, traveled as a couple
Helpful?
Thank GreKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, April 1, 2014
Dea "GreKat"

Thank you for taking the time to share another wonderful review with us, in addition to that you already gave for our Terrazzo restaurant! All of your comments on the great dining options, the convenient location and the high standard of service from the staff throughout the resort is very well received and I will make sure that everyone you have mentioned by name receives due recognition and celebration! We look forward to seeing you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Phuket

Property: Holiday Inn Resort Phuket
Address: 52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Patong
#2 Top resorts Hotel in Patong
#3 Luxury Hotel in Patong
#3 Business Hotel in Patong
#3 Romantic Hotel in Patong
#3 On the Beach Hotel in Patong
#3 Family Hotel in Patong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Resort Phuket 4*
Number of rooms: 398
Official Description (provided by the hotel):
“Patong’s best choice for Everyday Travelers”Holiday Inn Resort Phuket, perfectly located in the heart of Patong, Phuket’s most famous beach. Holiday Inn Resort Phuket is an oasis in the middle of Patong and is within walking distance to shopping, restaurants and night life and just steps away from the beach. 10 minutes away from Jungeceylon shopping center, Soi Bangla Nightlife, and Patong beach is just across the road.High speed internet is provided FREE of charge for hotels guests.Holiday Inn Resort Phuket is part of the world’s most recognized upper mid-scale brands, and it offers a fantastic choice with seven different room categories, separated in two distinctive wings. The contemporary-designed main wing is popular for its kids and family-friendly rooms and facilities. The resort is honored as a top 10 Family Resort in Asia by Tripadvisor. The Luxury Busakorn wing with Thai design offers spacious rooms with pool view or pool access in a tranquil pool and tropical garden environment appreciated by couples seeking a more intimate resort experience.Holiday Inn Resort Phuket is well-known for its excellent breakfast buffet and great value cuisine in the resort’s 4 restaurants. Holiday Inn Resort Phuket provides daily guest activities and dedicated kids facilities. A refreshing spa and several pools in tropical gardens give choices to relax or be active.At the heart of Patong, Holiday Inn Resort Phuket offers guests a warm Thai welcome, friendly service and total ease, simply Patong’s best Choice. ... more   less 
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Also Known As:
Holiday Inn Resort Phuket Hotel Patong
Holiday Inn Phuket
Holiday Inn Patong
Patong Holiday Inn
Holiday Inn Resort Phuket Patong

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