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“Wonderful Family Holiday”

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Holiday Inn Resort Phuket
Ranked #4 of 329 Hotels in Patong
Certificate of Excellence
Reviewed March 15, 2014

Have just returned from a wonderful family holiday where we spent 13 nights at The Holiday Inn Phuket.
My husband and I have two children, aged 11 and 9, and were holidaying with my parents, my sister, my 4yr old niece, and a friend. We found the facilities offered at this resort fabulous for all of us.
To begin with, the staff were exceptional. We were always greeted with smiles, and I must say I thought the gentlemen helping with the lift operation were particularly lovely, smiling regardless of the heat and the time of day! The reception, tour desk, kids club, room cleaning, pool area, and restaurant staff were all fantastic and extremely helpful, and should be commended.
Previous reviews have stated that the pool area was too small, but we found it to be ample, and never had trouble finding a lounge, or swimming around the pool. The kids pool area with the waterslide was a huge hit for our kids, they loved it. The resort offered games of water polo, and water balloon fun for the kids too, as well as other games offered each day.
In terms of location, it seriously couldn't get any better. Outside the resort oasis, the shopping, markets and restaurants are right there. All within easy walking distance, saving time and money on having to use TukTuk's all the time.
The food at the resort was lovely, although more expensive than eating outside of the resort. The buffet breakfast was outstanding!
Our rooms were great, we would have loved a bigger space, but our room choice was limited by our budget, not by what the resort offered. The rooms were cleaned daily which was also nice.
Free WiFi in our rooms and around the resort was a bonus.
Overall, we loved The Holiday Inn Phuket and have no hesitations in recommending it to other people. I hope we get to return in years to come!
Thanks!

  • Stayed: February 2014, traveled with family
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1  Thank Dallas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this reviewResponded March 25, 2014

Dear "Dallas B"

Thank you for taking the time to share such a detailed, constructive and very positive review and I am really delighted that everyone in the family has had such a wonderful holiday with us in Patong!

I am especially pleased to read that you have appreciated the convenient location and that the whole family, including the kids, have made such good use of the pool facilities. Your further comments with regards the general dining, the excellent breakfast spread and the friendly service from the staff throughout the resort are also very much appreciated.

I do hope that you will stay in touch with us directly when you are planning your next visit and let us know how we can be of assistance!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com

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1,461 - 1,467 of 3,836 reviews

Reviewed March 14, 2014 via mobile

First, holiday Inn resort is just a stone throw across the road from the Paton beach so even without Seaview room, you don't lose out much.

The staffs are friendly but that is what you usually expect from the friendly Thais.

Most importantly, it is totally worth it to add on the breakfast option. The spread is totally incredible. Served by the pool across from the road from Patong beach and the Andaman sea, this is holiday to us!

P/s: our room has been renovated and it is pretty standard and clean. We spend most of the time outside the shops and beach anyway.

Stayed: March 2014, traveled as a couple
1  Thank Nomad_lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this reviewResponded March 25, 2014

Dear "Nomad_lee"

Thank you for taking the time to share your very kind review. I am very pleased to note that you have fully appreciated the newly renovated rooms and the convenient location and your further comments with regards the great breakfast buffet and the high standard of service from the staff throughout are greatly appreciated. Please do stay in touch when you are planning your next visit and let us know how we can help!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com

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Reviewed March 14, 2014

been slightly changed since last year we been there , the management is changed and we can feel it since we been going there for the last 23 years,,,,, 2 incident happened but not big deal still its the great place to be in ,, 1 of the most reason we go back cause of the staff , we know almost 60% of them and they make us feel like family and home, we could and we did find many places on the beach with better prices but we didnt .
all the staff are sad when we told them we might change next year.
please viewers dont take me wrong if you going there for the first time dont miss it its fantastic place.
bader ali

Room Tip: pick the busakon rooms , room 1513 1413 1313 are the best
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  • Stayed: March 2014, traveled with family
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2  Thank Kakaka65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this reviewResponded March 25, 2014

Dear "Kakaka65"

Thank you for taking the time to share your feedback and also for your many, many years as part of our family at Holiday Inn Resort Phuket!

I fully understand with regards the incidents to which you have referred and I am sorry that we were not able to speak in person about this during your stay.

We would all be genuinely sad if you and your family were to choose another resort in which to holiday on your next visit and I would greatly appreciate if you can stay in direct contact with me in order that I can personally arrange the details for you and ensure that you have a wonderful, enjoyable and memorable stay as always.

I do hope to hear back from you soon in this regard and you may contact me by mail morgan@holidayinn-phuket.com or on my mobile 0898733940 at any time.

Morgan Layberry
Executive Assistant Manager

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Reviewed March 14, 2014

my plan is very good &very nice place in phuket very good hotel holiday in .thailand country i very nice in holiday timing best timing is april to august bangkok city very good city sukho thai is very good city

  • Stayed: April 2013, traveled with friends
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Thank Kalra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this reviewResponded March 25, 2014

Dear "binnykalra"

Thank you for sharing your review with us. Your positive feedback is very gratefully received and we hope that you will have the chance to stay with us again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com

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Reviewed March 10, 2014

Spent 8 nights at this hotel in the Busakon Wing. We preferred this side of the hotel, as it was quieter and more relaxing. The staff were second to none, The breakfast was varied, from Thai, Japanese, American, Continental and English food available. Every morning was a culinary treat and an explosion of the taste buds. Sams restaurant is a must!! The location is perfect. I couldn't fault the hotel,

Room Tip: 1106 to 1109 are perfect rooms in the Busakon wing. Pool side
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  • Stayed: February 2014, traveled with family
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2  Thank Yvonne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this reviewResponded March 25, 2014

Dear "Yvonne S"

Thank you for sharing your wonderful feedback and I am really happy to read that you have enjoyed such a relaxing stay with us in the Busakorn Wing. I really appreciate your comments on the convenient location and the amazing breakfast and I will be sure to share your review with all the team at Sam's! We hope you will have the opportunity to travel and stay with us again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com

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Reviewed March 9, 2014

I cant help but always tell my friends of the amazing time i had in phuket and the great food i was able to eat. It was so cool being in a place with such nice service and decent prices. I feel like this is the place to go for a good experience for an acceptable price.

  • Stayed: November 2013, traveled solo
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Thank ilya101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this reviewResponded March 25, 2014

Dear "ilya101"

Thank you for sharing your feedback and I am delighted that you have had such a great and memorable experience with us. Your comments with regards the great food, the high standard of service and the excellent value for money are all well received and we look forward to seeing you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com

Report response as inappropriate
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Reviewed March 8, 2014

If you are a person who love shopping around, restaurant hopping, beach, and then partying through the night then this location is great for you. Note that if you want to enjoy the hotel pool, hotel facilities etc then you might want to search another hotel - i am not saying that it is not a great hotel but we didn't stay that much in the hotel except for sleeping for few hours and bathing. It has a very small pool area for the main wing.

But the beach is right across the street. The shopping area starts right around the corner and all the action is at Bangla road which is walking distance. I am sure you can find other properties in the vicinity depending upon what you are looking for.

For us, having a bare minimum hygiene level is always critical. So, we went for this one and it lived upto Holiday Inn standards. Comfortable bed, nice room and clean bathroom area.

  • Stayed: February 2014, traveled as a couple
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4  Thank FamilyManNoida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this reviewResponded March 25, 2014

Dear "FamilyManNoida"

Thank you for taking the time to share your feedback and I am very pleased that you have enjoyed your stay overall. Your comments with regards the high standard of cleanliness and hygiene, and the convenient location of the resort, are very much appreciated and we hope you will have the opportunity to stay with us again in future.

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Phuket

Address: 52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Patong
#2 Spa Hotel in Patong
#3 Luxury Hotel in Patong
#3 Family Hotel in Patong
#3 Business Hotel in Patong
#3 On the Beach Hotel in Patong
#3 Romantic Hotel in Patong
Price Range: $81 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Resort Phuket 4*
Number of rooms: 398
Official Description (provided by the hotel):
“Patong’s best choice for Everyday Travelers”Holiday Inn Resort Phuket, perfectly located in the heart of Patong, Phuket’s most famous beach. Holiday Inn Resort Phuket is an oasis in the middle of Patong and is within walking distance to shopping, restaurants and night life and just steps away from the beach. 10 minutes away from Jungeceylon shopping center, Soi Bangla Nightlife, and Patong beach is just across the road.High speed internet is provided FREE of charge for hotels guests.Holiday Inn Resort Phuket is part of the world’s most recognized upper mid-scale brands, and it offers a fantastic choice with seven different room categories, separated in two distinctive wings. The contemporary-designed main wing is popular for its kids and family-friendly rooms and facilities. The resort is honored as a top 10 Family Resort in Asia by Tripadvisor. The Luxury Busakorn wing with Thai design offers spacious rooms with pool view or pool access in a tranquil pool and tropical garden environment appreciated by couples seeking a more intimate resort experience.Holiday Inn Resort Phuket is well-known for its excellent breakfast buffet and great value cuisine in the resort’s 4 restaurants. Holiday Inn Resort Phuket provides daily guest activities and dedicated kids facilities. A refreshing spa and several pools in tropical gardens give choices to relax or be active.At the heart of Patong, Holiday Inn Resort Phuket offers guests a warm Thai welcome, friendly service and total ease, simply Patong’s best Choice. ... more   less 
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Also Known As:
Holiday Inn Resort Phuket Hotel Patong
Holiday Inn Phuket
Holiday Inn Patong
Patong Holiday Inn
Holiday Inn Resort Phuket Patong

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