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“my second home,”

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Holiday Inn Resort Phuket
Ranked #4 of 328 Hotels in Patong
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“my second home,”
Reviewed December 22, 2013

been going to this hotel yearly sometimes twice a year for 20 years, always for a month at a time,it is not one of the best hotels on patong beach,it IS the best,there are no comparisons, it is the staff who make it a perfect place to be, they are so honest and welcoming, always smiling,they all work exceptionally hard, and treat holidaymakers as their family, that is down to management and the training they have all had,but their personalities shine through,the respect and service shown by all staff is amazing,the food is great, so are the chefs!!! and always well presented,the hotel is in the perfect location, the beach just across the road,an excellent location for shopping,i have yet to have any complaints in all these years and have never heard of anybody else complaining,if you have never been there then I can recommend holiday inn, I can promise you it is the best and you will go back again ,nowhere else could have breakfasts like we have at holiday inn,this is not the only hotel I have been to on patong beach, but be assured it is the best,

Room Tip: all rooms spacious well maintained and modern,cleanliness being a priority,this hotel is my home fro...
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  • Stayed October 2013, traveled with family
    • Value
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Helpful?
Thank anne n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 23, 2013
Dear "anne n"

Thank you for taking the time to share your very kind and detailed review, in addition to the wonderful feedback you have already provided for our Terrazzo and Sam's restaurants. It really means a lot to us that you consider the Holiday Inn Resort Phuket your "second home" and we are all looking forward already to your next visit. Please do stay in touch in the meantime and let me know if there is anything I can help with!

Morgan Layberry
Executive Assistant Manager
Holiday Inn Resort Phuket
morgan@holidayinn-phuket.com
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Yokohama, Japan
Level 6 Contributor
158 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed December 21, 2013

If you want access to the madness, shopping and entertainment of Patong (with it's surprisingly OK beach) but want a place to withdraw from it all and have some peace and quiet, then this is the place for you.... well at least it was for me/us. I was there with the wife and child, and with other friends with family too and it worked very well for us all.

The breakfast buffet was excellent. Make sure you get a package with the breakfast included. The menu for lunch and dinner was fine, but there's a lot of choice just outside, as well as a good steak house in the hotel.

Rooms in the Busakorn Wing are OK. Get a room away from the road (which they tried to put us in first) - as you'll definitely get traffic noise. Anything under **16 will be fine and will overlook the quiet (ish) swimming pool. A friend stayed in the cheaper Main Wing and said that the room was better actually...... but the pool for that wing is next to the main road and beach. The Busakorn Wing's pool is nicer (and guests in the Main Wing aren't supposed to be allowed to use it, although some obviously do!)

Wifi's a bit spotty. Room's have empty mini bars and you're encouraged to fill it up from the in house 'Mini Mart' (an excellent idea) - or a Family Mart is just outside the Busakorn Wing entrance. A big shopping mall is a 10 minute walk away - as is Soi Bangla. We used the hotel travel service to book a bus/boat to Railay Beach and that worked out fine.

If in the Patong area of Phuket again, I am sure we'd stay here again. It's got the best of all worlds for a good price.

Room Tip: I would recommend a Busakorn Wing studio room with King bed. Away from the road end (room number end...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YokohamaGeezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 22, 2013
Dear "YokohamaGeezer"

Thank you for taking the time to share another wonderful review with us, in addition to that already posted for Sam's Steak and Grill, and I am really pleased that you and your family have had such an enjoyable stay with us. Once again, the detail you have provided is very much appreciated and I will be sure to share with the team your comments on the convenient location, the pool facilities and the excellent breakfast buffet selection. Your further feedback with regards the high quality of the newly renovated Main Wing rooms and the "spotty" wifi are also well received and this is certainly something that we are actively working on at the minute! We hope you and your family will have the chance to come and stay again with us soon and, in the meantime, if there is anything with which I can help please just let me know

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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Phuket, Thailand
2 reviews
Reviewed December 21, 2013

Terrazzo Cafe at Holiday Inn Phuket

We have been coming to Phuket for the last 4 years and patronized this wonderful restaurant many times. This review is for our latest meal there on 21st December 2013 for dinner.

Service
As always, the service was impeccable, friendly and warm. Staff greet you like old friends and helped 2 elderly members of our party with difficulties walking to their seats. Terrazo manager Tony should be proud that all his staff are wonderful. He and his staff are very friendly and helpful. We would like to mention Kittisak in particular for his great attitude and patience and his menu suggestions

Food
Food was excellent. From the complimentary bread with sun-dried tomato and olive oil to whet our appetites to our starter- Ravioli stuffed with ham and served with a cream sauce. The Ravioli was simply delicious , and the cream sauce to die for. We had Tandoori Pizza , Risotto with Lobster and Risotto with Chorizo as well as Calamari for our party. The Calamari was fresh, the batter tender and crisp and mouth watering. Both Risotto dishes were excellent, the rice grains cooked with just that perfect bite and creaminess, perfectly seasoned and delicious. The Tandoori Chicken pizza was served with a crisp ,thin and scrumptious crust with a mild tandoori flavour and crisp white onions . Meltingly wonderful.


Ambience
The ambience was magical - the bustling road and people to watch by as we sat by our seats in the cafe facing Bangla Road, fairy lanterns in the trees and an overall happy and friendly atmosphere.

I urge anyone visiting the vicinity to try this wonderful family restaurant. You wont' regret it.

  • Stayed December 2013, traveled with family
    • Value
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Helpful?
Thank emerald m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 22, 2013
Dear "emerald m"

Thank you for your "great" review on Terrazzo and I am sure that the manager, Tony, and his team will be delighted to have received such glowing and positively detailed comments! It is always wonderful to receive such praise, but especially so from a many times repeating guest and we hope to see you back again soon for another memorable experience!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 19, 2013

Had stayed for 4 nights with my wife....
wonderful property and opposite patong beach.
Everything is close by to this hotel.
Staff very polite and food as outstanding Specially the TERRAZZO italian restaurant outdoor.
Rooms were very spacious with all modern amenities.

Closer to Jungceylon mall and other road side eateries.

cant get a beeter location to stay in Phuket.

Room Tip: Plz opt for rooms in BUSAKORN wing . Rooms are new and plus they have a seaparate pool which is awe...
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Nikhil271084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 20, 2013
Dear "Nikhil271084"

Thank you for your very kind and positive feedback. I really appreciate your comments with regards the quality of the guest rooms, the friendliness of the staff, the convenient location and, especially, the great dining experience you have enjoyed at Terrazzo!. We hope you will have the chance to come and stay again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reid
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 19, 2013

My wife and I recently returned from a stay at the Holiday Inn, Patong,Phuket. We were there from mid-October to mid-November. This was our tenth stay at this hotel in eight years so obviously we like it.
What do we like about it? Well there are many things.
Staff. From the moment that you arrive at reception you are made to feel really welcome. The staff everywhere - reception, room cleaning, bars, restaurants, behind the scenes, are very friendly and helpful. It is a tribute to the management that the staff are the way they are. Every time we go back we feel like we are at home.
Accommodation. The Holiday Inn has a number of different categories of accommodation which vary in price. Generally, in increasing price, there is the Main Wing, the Busakorn WIng and Villas. We have always stayed in the Busakorn WIng which has a very large pool with a swim up bar, a restaurant for breakfast (the Charm Thai), and the rooms are large, clean, and comfortable with a great setup for the bathroom. The vanity, toilet and shower are all separate. All the rooms overlook the pool, which is beautiful.
Breakfast. Breakfast at the Charm Thai is really good with a large variety of different breakfast foods available, both hot and cold.
Restaurants. There are four restaurants at the hotel Charm Thai which has a Thai emphasis, Sam's Steak House which has arguably the best steaks in Phuket, The Sea Breeze which has many different themed evenings, and the Terrazzo which is Italian. We quite often eat at the Terrazzo and ocasionally at Charm thai. The food has always been very good.
Bars. There are many bars which serve just about any drink that you could want. We prefer the Pool Bar during the daytime (it is cooling) and the Terrazzo Bar at night because it is a good place to meet people frrom many different countries and to watch the passing parade.
Location. Patong is great because it is really the hub of Phuket. There are lots of bars, good restaurants, shopping and nightlife. There are more exclusive, piivate, places to stay on the island but to get to Patong means that you have to take a tuk tuk or a taxi.
The Management. The Management staff are visible, friendly and helpful.
All in all we love it because everything we could want is provided, with a smile, and it is so relaxing.

  • Stayed November 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Anthony William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 22, 2013
Dear "Anthony William B"

Thank you for taking the time to share such a positive and constructively detailed review with us. All of your comments, from the accommodation to the breakfast, the bars and the convenient location are very much appreciated and your further feedback on the service you have received from the staff and the management throughout the hotel is very well received. I am sure that this review will be most helpful to other readers and future guests and, once again, thank you for the detail! We hope to see you back again soon for another wonderful stay and, in the meantime, please stay in touch and let us know if we can be of assistance.

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 19, 2013

Currently staying here enjoying every moment. Food and service with a smile at Terrazzo bar and Restaurant is superb. Tony manager is welcoming and very helpful. All staff are excellent my thanks to you all. Superb stay thanks holiday inn saff. Khop khun krap. Khun Gary Rathbone

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maxidar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 20, 2013
Dear "maxidar"

Thank you for your wonderful feedback on Terrazzo restaurant and I am very pleased to read that you are having such a great stay with us in the hotel. I will certainly share your comments with the restaurant manager, Tony, and his team and I hope you continue to enjoy the rest of your stay!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 18, 2013

If you are in Phuket, you gotta be at Patong and if you are in Patong, you gotta be at Holiday Inn.

I was there from 12th to 15th dec with my family for my 40th bday. My kids are aged 11 n 5 and obviously like any other kid…need to be kept busy.

The hotels location is obviously its main plus point. Close to beach, water sports, street food, shopping…u name it n it’s all around. Obviously without service, location wld not be of much use. The staff is courteous at front desk, well trained. As requested our Family room was ready for an early chk in when we reached. They even helped us with late chk out. Food is great esp. the Bfast buffet with loads of options for kids. Their beach view pizza place serves awesome food, u cld just get out of the pool with family n go n eat at the deck, which is grt. Family rooms are grt with 2 interconnecting rooms, one, superior room for parents n kids room with pirate theme, xbox, lovely beds, stuffed toy, awesome toiletries. It’s large with lovely pirate theme decorations on wall, carpet all over n bean bags. Last but not the least kids club girls are efficient and life guard at kids pool is fun (blows water balloons and gives candies while playing trick games). Kids loved him.

Area’s of improvement – the thing which really stands out and definitely need serious look into is the In- room dining menu, which is a shame. No choice, It’s actually tiny. U might keep on looking in room for menu and never realize that it’s the 2 pager sheet kept somewhere in middle of other papers. Holiday team….pleasssssee…seriously!
Other minor things….Bfast staff cld be a little more helpful. If u r eating and ask them for a glass of water, they will tell u where it’s kept…. Also they need to smile more. Don’t wanna see grumpy faces serving u in mrng. In room dining staff needs to be trained better. They don’t understand even if deviate a little from the menu. Housekeeping missed to pick laundry from my room..
Still the best place to be in Patong…..just don’t get complacent Holiday Inn guys.

Families with kids…..go stay at Holiday Inn resort…Thumbs up!

Room Tip: Family room if family of four....its amazing.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank monicakoshy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 20, 2013
Dear "monicakoshy"

Thank you for taking the time to share your review with us and I am delighted that, overall, you and your family have had an enjoyable stay with us in one of our wonderful and newly renovated Family Suites. I really appreciate your feedback with regards the helpfulness of the Front Desk team, the quality of the food throughout the hotel, especially the breakfast buffet and the Kid's facilities, and it is good to note that you have appreciated the convenient and central location of the hotel.

Your comments on the room service experience and the friendliness of staff at breakfast are very well received, thank you and I will personally look into both of these points further. In the meantime, we hope you will have the opportunity to visit again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Phuket

Property: Holiday Inn Resort Phuket
Address: 52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Patong
#2 Spa Hotel in Patong
#3 Business Hotel in Patong
#3 Luxury Hotel in Patong
#3 Romantic Hotel in Patong
#3 On the Beach Hotel in Patong
#3 Family Hotel in Patong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Resort Phuket 4*
Number of rooms: 398
Official Description (provided by the hotel):
“Patong’s best choice for Everyday Travelers”Holiday Inn Resort Phuket, perfectly located in the heart of Patong, Phuket’s most famous beach. Holiday Inn Resort Phuket is an oasis in the middle of Patong and is within walking distance to shopping, restaurants and night life and just steps away from the beach. 10 minutes away from Jungeceylon shopping center, Soi Bangla Nightlife, and Patong beach is just across the road.High speed internet is provided FREE of charge for hotels guests.Holiday Inn Resort Phuket is part of the world’s most recognized upper mid-scale brands, and it offers a fantastic choice with seven different room categories, separated in two distinctive wings. The contemporary-designed main wing is popular for its kids and family-friendly rooms and facilities. The resort is honored as a top 10 Family Resort in Asia by Tripadvisor. The Luxury Busakorn wing with Thai design offers spacious rooms with pool view or pool access in a tranquil pool and tropical garden environment appreciated by couples seeking a more intimate resort experience.Holiday Inn Resort Phuket is well-known for its excellent breakfast buffet and great value cuisine in the resort’s 4 restaurants. Holiday Inn Resort Phuket provides daily guest activities and dedicated kids facilities. A refreshing spa and several pools in tropical gardens give choices to relax or be active.At the heart of Patong, Holiday Inn Resort Phuket offers guests a warm Thai welcome, friendly service and total ease, simply Patong’s best Choice. ... more   less 
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Also Known As:
Holiday Inn Resort Phuket Hotel Patong
Holiday Inn Phuket
Holiday Inn Patong
Patong Holiday Inn
Holiday Inn Resort Phuket Patong

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