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“Great place to stay”

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Holiday Inn Resort Phuket
Ranked #4 of 321 Hotels in Patong
Certificate of Excellence
Singapore, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great place to stay”
Reviewed December 10, 2013 via mobile

Our family 11 of us just returned from Phuket today. We enjoyed our stays with the resort. The hotel location is great, just along Patong beach. The resort has great amenities with tour desk and transportation services. There are 4 restaurants serving international, italian, thai & western cuisine. The lobby is spacious & airy. The room is clean. There are 3 pools & spa facilities available in the resort. The hotel staffs are very helpful & friendly especially Miss Napatsorn from the reservation.

Stayed December 2013, traveled with family
Helpful?
1 Thank Lindalmf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 19, 2013
Dear "Lindalmf"

Thank you for your "great" review and I am especially glad, considering you were travelling as part of such a large group, that you have all had a wonderful stay with us! Your comments on the great variety of restaurants, the cleanliness of the guest rooms and the hotel facilities in general are greatly appreciated and I will be sure to share your feedback with my colleague Napatsorn and her manager. Please do stay in touch when you are planning your next visit and let us know how we can help!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
82 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 9, 2013 via mobile

I find this hotel is well located over the road from the main beach and close to the nightlife of Phuket. The staff are friendly and helpful and polite (this is one of the thing I love about the country, there are such fantastic people here). I feel the hotel offers good value for money and a good balance for a family holiday.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrevorBurchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 18, 2013
Dear "TrevorBurchell"

Thank you for your very kind review and I am really pleased to read that, overall, you have enjoyed a wonderful stay with us in the hotel. Your comments on the convenient location, the friendliness of the staff and the great value for money are all very well received and I will certainly share your review with the team. Please stay in touch when you are planning your next visit and let us know how we can help!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandungan, Indonesia
1 review
Reviewed December 9, 2013

This hotel is right in the heart of all the action best suited to couples , the staff were not very friendly. There were dead flys in the milk at the breakfast buffet and the food in itself was not the best. We also found dirty undies not belonging to one of us which was a clear oversight and bad form on housekeeping part. They were on the bed side table!
Needless to stay we checked out 6nights early and moved to a much nicer location.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 17, 2013
Dear "Sara E"

Thank you for taking the time to share your feedback with us and I am very sorry to read that your stay has been so disappointing on many levels. I am especially concerned that you felt the hotel was so bad that you have had to check out 6 days early and I have already personally taken time to follow up on your comments with regards the friendliness of the staff, your breakfast experience and the poor standard of housekeeping.

I understand from my colleagues that you also had some challenges (not mentioned in your review...) with regards the sleeping arrangements for your family and that, after arriving in the room, you have requested for an extra bed and a bed to be moved from one room to another in order that all of the kids could stay together in one room. Unfortunately, as we explained, we are not able to accommodate such requests as our room configurations are fixed and if this was not also a contributory factor to your decision to check out early, I at least hope that the hotel to which you moved was able to fully meet your needs.

Once again, I offer my sincere apologies that the start of your holiday has been so disrupted, and I hope that after moving you and your family have had an enjoyable stay in Phuket. If you have any further comment in this regard, or if there is anything else with which I can help, please feel free to contact me at any time on my email as given below.

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 8, 2013 via mobile

I'm in the hotel right now waiting for an engineer to come up and fix the hot water in the hotel. The whole hotel was cut off of cold water 2 days ago. Today the cold water was restored but the hot water gone. The breakfast is great like everyone is saying. Busakorn wing is nice but not wow. Wanted pool access. Got pool view only. Unlike what the pictures describe.
I'm going to attach the letter that the hotel left in the room about no hot/cold water

Stayed December 2013, traveled as a couple
Helpful?
Thank zippy_111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 17, 2013
Dear "zippy_111"

Thank you for sharing your review with us on TripAdvisor, although it is unfortunate that we did not have the opportunity to discuss this in person while you were still in the hotel as there may have been good opportunity to have resolved this to a more satisfactory conclusion. We did in fact try to find you in order to make personal apology, but as we had only your TripAdvisor pen-name as a reference, we were unable to do so successfully.

We are very sorry that your stay was disrupted by a lack of hot water. There was an unexpected shut down of our boiler on one of the two days you have mentioned and, while we fully acknowledge the inconvenience to our guests on this day, we feel that we have communicated and offered due explanation and apology within the hotel to the best of our ability. With regards the second day of disruption for your room, this is not linked to the above and I would be very pleased to receive any further details or feedback in this respect to my email address as given below.

Once again, I do hope you can accept my sincere apologies for this disruption and that, otherwise, you have had an enjoyable stay with us.

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gharaunda
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 6, 2013

The difference between an average holiday and an excellent experience depends on the management and that is where Holiday Inn scores. We chose this property for our 28th anniversary celebration and were constantly surprised with their thoughtfulness.
From the complimentary upgradation to busakorn villa, to small gestures like fruit baskets, fresh flowers, free bar refills, delightful napkin origamis.... everything aimed to please and made our stay special. Strongly recommend it to anyone who notices and appreciates such things
Also have to say that the staff rises above the call of duty to take care of any problems you are facing ( the buck stops there!!)
Thanks Mr Morgan for running the show and making our second honeymoon so special

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vidushi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 8, 2013
Dear "vidushi"

Thank you for taking the time to share your feedback with us and I am delighted that you and your wife have so enjoyed your 28th anniversary with us in the Busakorn Wing! I am really glad that you have appreciated the up-grade and the wonderful attention from our Housekeeping and Front Desk teams and we hope to see you back again next year for another wonderful celebration! Please do stay in touch in the meantime and let me know if there is ever anything else with which I can help!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviewed December 5, 2013

We stayed in the Busakorn wing for seven nights, during November/December. After staying at other hotels, I can say that this was above and beyond my expectations. The Busakorn wing was sensational and well worth the expense. We felt safe at night with the large amounts of security, who were welcoming and so caring. The buffet breakfast was fantastic and the pools and surrounding grounds were well maintained. With a short walk to the hustle and bustle of Patong, the resort is in a fantastic location. However once you exit the street and enter the Holiday Inn, it is nothing short of relaxing and peaceful. Check-in was smooth and all staff (including house keeping) went above and beyond our needs. The food around the pool was efficient and fantasitc, along with the restaurants in the resort. However just be cautious of the additional tax and service fee which can add up. Overall, amazing, fantastic, beautiful, relaxing and the perfect choice

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 6, 2013
Dear "Sophie R"

Thank you for your wonderful and kind review! I am delighted that you have enjoyed your stay in the Busakorn Wing and have fully appreciated all of the hotels facilities and convenient location. Your feedback with regards the excellent buffet breakfast and the excellent service from the staff throughout the hotel is greatly appreciated and we hope you will have the opportunity again soon for another great stay!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 5, 2013

We stayed at this property for three nights and the overall experience was really good. This is the best place to stay in phuket if someone is choosing patong(For night life). I have not stayed in any other hotel at patong but its location is perfect, just opposite the patong beach.

Rooms were nicely kept and always clean, liked the friendly staff. This made our trip memorable.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BadalVishal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
layberry, Manager at Holiday Inn Resort Phuket, responded to this review, December 6, 2013
Dear "BadalVishal"

Thank you for taking the time to share your feedback and I am really pleased that you have had an enjoyable stay with us. Your comments with regards the cleanliness of the rooms, the service from the team and the convenient location are greatly appreciated and we do hope to see you back again soon!

Morgan Layberry
Executive Assistant Manager
morgan@holidayinn-phuket.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Phuket

Property: Holiday Inn Resort Phuket
Address: 52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Patong
#2 Top resorts Hotel in Patong
#3 Luxury Hotel in Patong
#3 Family Hotel in Patong
#3 Business Hotel in Patong
#3 Romantic Hotel in Patong
#3 On the Beach Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Resort Phuket 4*
Number of rooms: 398
Official Description (provided by the hotel):
“Patong’s best choice for Everyday Travelers”Holiday Inn Resort Phuket, perfectly located in the heart of Patong, Phuket’s most famous beach. Holiday Inn Resort Phuket is an oasis in the middle of Patong and is within walking distance to shopping, restaurants and night life and just steps away from the beach. 10 minutes away from Jungeceylon shopping center, Soi Bangla Nightlife, and Patong beach is just across the road.High speed internet is provided FREE of charge for hotels guests.Holiday Inn Resort Phuket is part of the world’s most recognized upper mid-scale brands, and it offers a fantastic choice with seven different room categories, separated in two distinctive wings. The contemporary-designed main wing is popular for its kids and family-friendly rooms and facilities. The resort is honored as a top 10 Family Resort in Asia by Tripadvisor. The Luxury Busakorn wing with Thai design offers spacious rooms with pool view or pool access in a tranquil pool and tropical garden environment appreciated by couples seeking a more intimate resort experience.Holiday Inn Resort Phuket is well-known for its excellent breakfast buffet and great value cuisine in the resort’s 4 restaurants. Holiday Inn Resort Phuket provides daily guest activities and dedicated kids facilities. A refreshing spa and several pools in tropical gardens give choices to relax or be active.At the heart of Patong, Holiday Inn Resort Phuket offers guests a warm Thai welcome, friendly service and total ease, simply Patong’s best Choice. ... more   less 
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Also Known As:
Holiday Inn Resort Phuket Hotel Patong
Holiday Inn Phuket
Holiday Inn Patong
Patong Holiday Inn
Holiday Inn Resort Phuket Patong

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