Holiday did not start so well. When we arrived at the airport there was no car there waiting for us, this was booked through the website and pre paid for. I rang the hotel and they said get into a cab to get there, no apology. When we got there they said the could give us airport transfer when we left, that was fine but still had no apology. We had a welcome drink but I was not in a good mood so I did not want it. They took our passports for some reason but apparently they did this at the Holiday Inn as well.
We got into our room (Lagoon Wing Pool Access) and the smell was horrible, very musty I think this was because of the tropical setting, mind you the smell was much better than the smell on the street when you go over the gutter.
The bathroom was a bit moldy but still ok. They only have shampoo, no conditioner which I thought was poor. The mini bar was stocked every day, this was fantastic especially with the pepsi. The pool access was so nice. Swim up bar was good although during happy hour we asked one person if it applied at the pool bar, they said yes, but then someone else made the cocktails and they told us it was only at the main bar, they ended up giving us two more cocktails but I found this problem happened regularly, where they would say one thing and then insist that they didnt say it (this may be due to the fact they think they can get away with it because of the language barrier) this did not just happen at the hotel it happened everywhere.
Breakfast was a nice buffet, lots to choose from.
The shopping was not that cheap, they wanted $40 for a watch which was rediculous! Same goes for bags, shoes and clothing. We went to Phi Phi Island and on the Elephant trek which are both very good. Wouldnt go back there again because we have done all we wanted to do, also wouldnt go back to the Burasari, i'd have to try something different and I wasnt pleased with the service.
- Official Description (provided by the hotel):
- A stylish, tranquil boutique resort in the best location only minutes from Patong's beach, shopping, and nightlife. Property features swim up bar, 2 pools & tour desk. Burasari offers 184 comfortable rooms including custom-designed Mood Collection Rooms and Pool Access Rooms, with air conditioning, tea/coffee making facilities, free wireless internet and balcony. ... more less
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- Also Known As:
- Burasari Patong Hotel
- Burasari Hotel Patong
- Burasari Phuket
- Burasari Resort Phuket
- Burasari Resort Patong, Phuket