I have stayed at this hotel a few times and have always enjoyed my time there. My parents came with me this time. The rooms were great and they were exactly what we requested. However the smell around them is disgusting..like raw sewerage. At one of the entrances to our room...there was a pool filter left laying around. ( A spare perhaps? but not in use) My Mother actually tripped over the wheel sticking out and had a bad fall including breaking her collar bone. The staff were absolutely brilliant in helping her and I have nothing but praise for them. I spoke to the manager and showed her where the filter was and how it was a hazard etc...I also spoke to her about the disgusting smell. She wrote things down...but nothing changed for the rest of our stay. This manger is new to the hotel and to me is very inexperienced and not very people friendly. The food was beautiful. The breakfasts were amazing however not once were my parents able to get a good hot cup of tea...they were always just luke warm....each time they asked for hot...they were told that it was broken nothing could be done...very trivial I know..but we paid good money for these rooms.The weather was atrocious...not the hotels fault I know..but having a bad experience in bad weather made it all seem worse. The sewerage out the front was overflowing which made the smell worse. I wrote them an email to express my concerns when I got back...all they said was next time you come we will give you a free upgrade? I dont think so...wont be staying there again. If im going to pay good money for a hotel ...I want...a good hotel which has more professional and people friendly management.Must be the only tourist hotel that doesnt offer free wifi..very expensive to buy and not very reliable.
- Official Description (provided by the hotel):
- Situated right in the heart of charming Patong Beach, West Coast of Phuket Island, Thailand The first hotel on the fabulous 3 km. Long sparkling powdery Patong Beach, bordered by the emerald Andaman Sea, Patong Beach Hotel is proud to present excellent service, intimate privacy and charming decor, a distinct land of east and west. Perfectly in its natural setting you will be delighted with the unique elegance of this place ... more less
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- Also Known As:
- Nh Hotels Patong
- Nh Hotel Patong
- Patong Beach Phuket
- Patong Beach Hotel Phuket