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Patong Beach Hotel
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Reviews (1,538)
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All reviewssiam wingsunrise wingbangla roadbanana walkpatong beachpool partyacross the roadbangla rdevery morningmain poolnight lifeshopping centrereception staffour honeymoonfantastic locationenjoyed my staystayed here for nights
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870 - 875 of 1,538 reviews
Reviewed May 3, 2013

I had the pleasure of staying in the Siam Wing for 10 days in April 2013. It was absolutely awesome. Our room was excellent. Hotel is in perfect position to the beach, shopping and restaurants. Will definitely recommend the hotel to friends. Staff at reception very friendly and made one feel very welcome. I was also there during the songkram which was the most awesome experience.

  • Stayed: April 2013, traveled as a couple
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Thank Clydene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

We stayed here for 8 nights in April and overall experience was that this hotel was ok.
When we first checked in, we were given a room in the Sunrise wing, we were taken to our room via 3 flights of stairs, when asking the bell boy if there was a lift we were met with a vacant look (the staff do not speak good English in this hotel).
The room was nice but we found it strange that there was no balcony furniture in this wing of the hotel.
We decided to ask if an alternative room was available, we quite easily got upgraded to the Sunset wing, this room was much nicer, was accessed via a lift and had a lovely two seater sofa on the balcony.
We had to call maintenance a few times during our stay, the balcony door came of the sliders and the fire alarm kept going off when we sprayed hairspray/deodorant.
The service around the pool is not good, we tended to stay around the Siam pool which was extremely peaceful and quiet, there was no service at this pool. You have to go and find staff in the restaurant to ask for a drink.
The breakfast selection was ok, took a while to get tea/coffee, the food is removed 10 minutes before breakfast is over and they turn the lights out in the restaurant bang on 10:30am even when you are still eating.
There are a lot of additional costs in this hotel, wifi for seven days cost 1800 baht/£38 (this was free in our hotel in Bangkok), if you ask reception to make a call to your tour company they charge you for a international phone call even when they are calling a Thai mobile.
The maid service is ok, they don't always restock the mini bar every day.
When you order room service, a service charge is added to you bill but they still expect a tip when delivering to your room. You are asked to leave your dishes outside your room door and then they are left there for several days.
As requested, we went to settle our room bill the day before we departed as we had a early check out, we had had two cans of drinks that day which we told reception and they added to the bill. When we actually went to check out, we found it strange that they send someone to check your room before they allow you to leave the hotel, this was when we were told we owed more money for a further can of drink that we hadn't had. The reception guy proceeded to argue with us over 60 baht for a drink that we hadn't had, they were so rude that we paid the money just so we could leave, this left us not wanting to return to this hotel.
Overall the hotel is nice and location is great but the staff need a lot of work before their customer service is up to scratch.

Room Tip: Ask for the Sunset wing
  • Stayed: April 2013, traveled with friends
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4  Thank DxSloan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

Hotel is situated in a perfect position right opposite the beach. Rooms were very nice and clean and had good views on the 9th floor. Buffett breakfast was amazing as there are many things to choose from. There were a few minor things that could be improved:
1) there is no free wifi at the hotel. You have to pay to use the internet (which is very slow). Everywhere you go in Patong (Mcdonalds, Massage places) all have free wifi - but this hotel doesnt
2) The gym was very small and had limited equipment (so i went to a gym at another hotel)
3) The elevator needs a fan or air con as it gets very hot inside.

Overall this was a fantastic hotel to stay at. Would definitley recommend staying here.

Room Tip: The tower is much better to stay at than the side buildings.
  • Stayed: April 2013, traveled as a couple
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Thank Maree321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

stayed at the patong beach hotel in April 2013 during the songkram, which is basically a load of tourists with water guns very happily sold by the local shops. The hotel is ok, we stayed on the 8th floor after reading reviews suggesting more recent updating, a better view and quieter at night. I dont think i slept properly one night due to noise from the nightclub, bangla road and fireworks going off until 5am.
The breakfast was an international buffet and very good. We had booked a half board holiday but the patong beach dont understand what half board is and it took 4 nights before they let us choose whatever we wanted from the menu, no one else ate at the hotel in the evening, so the staff stood and stared at us throughout the meal, hence we ate out after that.
Patong beach was filthy, nappies, bottles, fag ends, not very nice. You can take a tuktuk to kata beach which is cleaner and it will cost 400bt, about £8.00 each way. Too expensive to do every day.
To sum up, i had hoped for a holiday in a luxury destination and felt this was all a bit dirty, seedy and abit Magaluf! It will suit young people and sex tourists(vile) in my opinion. Not an experience i would like to repeat.

Room Tip: high floors, we were on the 8th floor have nice views.
  • Stayed: April 2013, traveled as a couple
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1  Thank jane j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

stayed here from 11/4/13. for 2 weeks and can honestly say this hotel is ideal for a stay in patong, the hotel is about 200 metres from the beach set behind the new banana walk development, the staff are friendly, the rooms are comfy n clean, the pool is exellent for lazy days just chillin, and as said before the breakfasts are great, with a good choice for everyone,banana disco is worth a visit aswell, will deffo go back to Patong beach hotel again

Room Tip: sunset rooms are worth it for the veiws alone,
  • Stayed: April 2013, traveled as a couple
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1  Thank andyh1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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