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“Great hotel but service was so so”
Review of Patong Beach Hotel

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Patong Beach Hotel
Ranked #14 of 334 Hotels in Patong
Certificate of Excellence
Reviewed December 30, 2012

we stayed one night in this hotel, check in was a little hassled, staffs seems busy when there were really no one around. However it doesn't take long to get our room.

room was spacious, loving the details in the room. since we need an international adaptor to charge our devices, we were delighted that the hotel room provided us one. But the only let down was that, it didn't work. So we called to the house keeping to have our change, and they promise us so, well after a short nap and a shower, we still didn't receive the replacement.

Breakfast was great, a lot of varieties to choose from. from the traditional thai to international. since we only stayed one night, we didn't really bother with the rather 'so-so' service but we did enjoy our stay over all.

also, location location location! this hotel has fabulous location, facing the well known Patong beach, and 3 minutes walk away from Bangla Street (where you can find all sorts of bars and night clubs)

  • Stayed: November 2012, traveled with friends
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1  Thank Dino M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 25, 2012

I would like to share a very negative experience I had in this hotel. Facilities are ok, bit overpriced but in line with Phuket prices. There is also an attention in the furniture and staff is rather nice.

Unfortunately we left our IPAD in the room for 4 hours, and it got stolen. Concierge showed us from computer the record of the accesses to the room, and according to the record, nobody entered during those hours. Funny enough though, complimentary water was replenished.

I spent some time in the Manager office trying to sort things out, it was useless. Also, and very interesting, upon my request I looked at the desktop of the computer. Was interesting to notice that next to "our accesses file" that hotel prepared for us, there were other “cases” saved.

I did not hear from the hotel anymore.

  • Stayed: December 2012, traveled as a couple
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8  Thank IgorPE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2012

Hi, Stayed here in October 2012 and although the were undergoing renovations the disruption to guests was minimal.

The location of the hotel is great, across the road from the beach...if you are adventurous and woul travel by local transport the bus stop is across the street, there are also plenty of taxi's just outside the hotel....the staff are very helpful and friendly.

The main street that the hotel sits on is a busy shopping street but the noise does not travel into the hotel, you are a couple of minutes walk from Bangla Road with many attractions.

The breakfast served up offered so much choice and we could not fault it.

There were 3 of us in our room and we felt this was a bit small and cramped but it did not dampen our holiday, the maids were in every day to make our beds and change our towels etc.

Overall I would return to this hotel but I think I would ask for a bigger room next time if there was ever to be 3 of us again.

  • Stayed: October 2012, traveled with friends
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2  Thank Jackchar34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

Stayed here for 3 days from 23-25 Nov 2012. First time in Phuket. Found the hotel location is very strategic because its smack in the middle of everything...Bangla Road and the main shopping area. Lots of eatary places as well. Quite happy our travel agent booked us here. Room was comfortable as well nit that we spend soo much time sleeping ;-)

Room Tip: Choose the rooms on the higher kevel....You would be able to enjoy both views of the beach and happe...
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  • Stayed: November 2012, traveled with friends
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Thank malinja7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

We only stayed one night at Patong Beach Hotel and had to leave early morning for Phi Phi Natural Resort. The staff was very helpful to us. The hotel is just a block from the beach and along a bustling street...but it was raining when we were there. A fun evening anyway....

Room Tip: Get rooms close to the excellent pool, ground floor or first.
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  • Stayed: November 2012, traveled with family
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Thank Rahim0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

travelled here for a work holiday trip with my colleagues, stayed for 3 days.
overall, was disappointed with the service (slightly rude and seemed kind of uncaring), which is surprising for Thai hospitality that you are usually used to. it was raining when our group checked in, and our rooms werent ready yet as we were early. we asked if we could borrow some umbrellas to walk out for lunch but they refused saying "umbrella's provided in room", but how could we get them if our rooms werent ready yet? kind of frustrating..

we stayed in the rooms facing the pool then sea in the distance, but the construction going on was really loud, luckily we didnt spend much time in the room as we were out for activities and meals and drinks.

room decoration was cool but slightly tacky..we had a really nice shower (water pressure great and all) however it was clogged after we showered so had to get someone to come and fix it,which they did very promptly..so was pleased with that. to my disappointment the shower hadnt been cleaned properly as there was still some remnants from the rpevious guest so that was a big put off.

the fake grass on the balcony is really nice to relax. during my second night there was awoken by the sound of fireworks (yikes!) but suppose thats not the hotels fault.

breakfast was yum with alot of selection!

the location was fabulous..close to bangla road..starbucks..fast food...shopping shopping..night markets...jungceylon....so good to go if thats what you are after..not a relaxing beach holiday with your partner and such and not really a family type resort.

Room Tip: Get the newer suite..one of my friends got one with the jacuzzi in the balcony ...nice! i think ther...
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  • Stayed: November 2012, traveled with friends
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1  Thank Nush_Pop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

This hotel is exactly what you need in Thailand, close to all the shops, Bangala Road and straight across the road from the beach, with a great pool.

The only down fall that I did come across was the glass window in the bathroom as was sharing the room with a friend but that is only a minor issue.

But will stay there again for sure on our next stay.

  • Stayed: November 2012, traveled with friends
    • Value
    • Location
1  Thank VicMit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Patong Beach Hotel

Address: 124 Taweewongse Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Patong
#12 Luxury Hotel in Patong
#15 Family Hotel in Patong
Price Range: $70 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Patong Beach Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
Situated right in the heart of charming Patong Beach, West Coast of Phuket Island, Thailand The first hotel on the fabulous 3 km. Long sparkling powdery Patong Beach, bordered by the emerald Andaman Sea, Patong Beach Hotel is proud to present excellent service, intimate privacy and charming decor, a distinct land of east and west. Perfectly in its natural setting you will be delighted with the unique elegance of this place ... more   less 
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Also Known As:
Nh Hotels Patong
Nh Hotel Patong
Patong Beach Phuket
Patong Beach Hotel Phuket

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