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“Best of Phuket!!!”

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Andaman Embrace Patong
Ranked #101 of 331 Hotels in Patong
Reviewed May 15, 2013

Wow... That is the first word that I can use to express my stay.
From arrival to departure, everything was perfect!!!
Pick up at the airport was extremely professional, courteous and friendly. He showed us everything around Phuket town and explained a lot about the local culture.
Upon arriving at the Hotel, we were given cold towels, welcome drink and a very nice lady by the name of Fun assisted us, along with the Front Office Manager, to check-in.
On a side note, I must say that Fun is the epitome of hospitality, assisting us in every aspect possible of our stay, going out of her way to be of service, and always with a smile.
Ton, at the swimming pool bar, is also great, very good with drinks and always smiling, also going out of his way to put music we liked and having our drinks ready as soon as he saw us walking towards the pool.
Reception staff were also great. there was not one single time that they did not smile at us when we were merely walking by the lobby.
Breakfast, oh my God, breakfast, that was simply awesome!!! The hours are accommodating for holiday people, and the food is great, wide variety to suit Europeans, Asians, Latin Americans, everybody… We loved it!
As we were walking by, the Managing Director went out of her way, approached us and inquired about our stay. That is when we realized why the staff is the way they are. She is extremely friendly, and very concerned about how guests are enjoying their stay at her Resort. I guess a great leader’s attitude reflects on her followers.
Location is unbeatable, 3 minutes walk from the beach, 7 minutes walk from Bangla Road, but nonetheless, it sits on a quieter street, which means rooms are quiet. Simply perfect!
We will absolutely be back, and so will all of our friends!!!
Thank you Fun, Ton, Salisa and the entire team at the Andaman Embrace for a lovely holiday and for looking after us so well!!!

  • Stayed: April 2013, traveled as a couple
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2  Thank LuizPrebianca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adison S, General Manager at Andaman Embrace Patong, responded to this reviewResponded May 22, 2013

Dear Mr. Luiz,

Thank you very much for your valuable time and posting your charming review of your stay at our resort.

We were more than happy to be at your service and are proud to have enjoyed your company.

It is such a pleasure to know when guests have taken advantage of different aspects of our resort. We love ensuring that everyone have special memories to take home with them and know that every little extra touch makes a difference.

We hope to see you again soon!

Warm regards,
Adison S.

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Reviewed May 11, 2013 via mobile

Our party of 5 adults & 1 toddler arrived a little earlier ahead of check in time and naturally, had to wait for available rooms as house keeping was in the process of tidying after previous guests. Checking in took about 10 minutes as we had prepaid our stay.

While waiting for an available room we decided to have lunch at the in-house Twigs Restaurant. It was deserted when we were there, about 12:30pm and tables were not yet set. Perhaps lunch traffic is slow, given the many dining options available around town. We were just a little taken aback by one female wait staff's lack of warmth and a slightly grumpy demeanor when we eventually managed to get her attention in the empty dining hall so we could get a comfortable seating arrangement. In consolation, another wait staff who took our orders naturally exuded the well known charm & hospitality of the Thai people. On another note, the buffet breakfast was adequate and varied.

Rooms were spacious and clean. There's a minor issue experienced when using the shower in the bathtub - water inevitably splashes and travels around the rim of the tub, eventually flowing down the sides and wetting the floor. The bathroom mat alone couldn't hold all the water and we felt bad for house keeping as we had to use the hand towels under our feet too.

The pool is nice and with different depths for everyone.

The location is a plus - 5 minutes to seafood dinner hawkers, massage centres, laundry drop-off counters, convenience stores, and just a little under 10 minutes stroll to the beach, if you're not waylaid by the gelato stall along the way. It's just a little under 15 minutes walk to Bang La and Jung Ceylon Mall.

The Concierge and the young lady (can't recall her name) handling the tour counter stood out the most during our stay here. I would like to commend them for their warmth, attentiveness and especially to the lady, our appreciation for assistance rendered in arranging golf rounds for my two gentlemen on short notice. These two persons displayed communication and English language skills above average compared to the staff handling Front Desk and the Restaurant; which sometimes caused minor miscommunication and breakdown.

  • Stayed: May 2013
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Thank Chel78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adison S, General Manager at Andaman Embrace Patong, responded to this reviewResponded May 13, 2013

Dear Chel78,

Your informative comments are truly of good value. We do apologize for disappointing your lunch experience with such a poor welcome by our services attendant. We shall seriously keep on improvement particularly for our staff etiquette and attentiveness. In the meantime, we thank for your compliments on the positive services of our young lady at the Concierge. Her name is ‘Fun’. Please rest assured that we shall encourage her as one of our qualified staff to maintain good standard of services in pursuit of excellence.
Best regards,

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Reviewed April 30, 2013

I just love this hotel, mostly because of its hotel room amenities and have a really big room. I just stayed for 1 person just because it was last minutes holiday. Room is overlooking the swimming pool and slight view of the Patong beach. Really enjoyed the sun set from the balcony.
The only thing I have to mentioned is the reception did not refund my deposit upon my checkout until am back in Singapore and luckily my friend were still there to collect on behalf. It was sorted out quickly by the Front office team. Kudos! But, perhaps they could be more attentive on this matter.

Anyway, looking forward to stay at this resort very soon. Thank you.

  • Stayed: March 2013, traveled solo
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2  Thank Auermann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adison S, General Manager at Andaman Embrace Patong, responded to this reviewResponded May 3, 2013

Auermann, Thank you very much for your valued comments and recommendation and please accept our sincere apology for such inefficient checkout process. We’ll try our best to improve our standard of services and we do wish to welcome you back in the near future.

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Reviewed April 15, 2013

The best part about the property was its location. It is just a minutes walk from the beach. And then just another couple of minutes from the main drag where you can pick a different place to eat your lunch and dinner every single day.The hotel itself is clean and well kept. Breakfast served at the Twigs Restaurant was wonderful and the variety and freshness of the spread made me look forward to it every morning. The ambience was super as this restaurant had no walls on three sides. This place is very child friendly so it's really great for families. There is a small kids club and the pool has 3-4 sections for every age and profiency of swimmers. I will definitely be returning.

  • Stayed: December 2012, traveled with family
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1  Thank Maheen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adison S, General Manager at Andaman Embrace Patong, responded to this reviewResponded April 17, 2013

We would like to express our sincere appreciation to your recent visit as well as all good advices on our services. We’re all here looking forward to welcoming you and your family for the next possible visit.

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Reviewed April 11, 2013

We had a 7 night stay at the hote. The service was excellent. The rooms and facilities was clean and very homely. The fact that the hotel was just a few minutes walk to the beach was wonderful. The staff especially were friendly, helpful and professional. The thing I will always remember is the smile on all the staff members. Thanks for making our stay special.

  • Stayed: March 2013, traveled as a couple
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1  Thank Clyde180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adison S, General Manager at Andaman Embrace Patong, responded to this reviewResponded April 17, 2013

Thank you for your informative comments. It’s truly encouraging us to keep on good standard of services and continual improvement.

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Reviewed April 2, 2013

I stayed in a room with a balcony from the 21st March to 27th March and all i can say is it was great. The room was clean and tidy, bed comfortable and service was great. I was especially impressed with the location of the hotel just a short walk to the beach and also the mall and Bangla road. The only thing i would recommend is that the hotel looks at the pricing of the tours they offer, they were significantly more expensive than what you could find on the street.
However in saying that i would definitely recommend this hotel and compliment the staff on the time we stayed there as it by far exceeded my expectations and i will definitely be going back.
P.S helpful hint if looking for a good place to eat look for the NO 6 restaurant good food and good price.

Room Tip: If possible get a room on a high floor with a balcony, you will not get to see the beach but the hig...
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  • Stayed: March 2013, traveled as a couple
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2  Thank madzw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adison S, General Manager at Andaman Embrace Patong, responded to this reviewResponded April 4, 2013

Thank you very much for your compliments and valued suggestion. We’ll try our best to maintain our good standard as well as will carry on our services in pursuit of excellence. We’re all looking forward to welcoming you and your family back to the embrace of our hotel soon.

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Reviewed March 17, 2013

I had a balcony room and yes there is no shade and can be very hot but the room itself was clean and had a very good bed. The bath room was also quiet new the shower worked a treat although the open shower meant water went every where not really a problem as it is the bathroom the pool side service was slim, expensive and unable to communicate very well ton my bar man was great.
Yes they do charge quiet high for damage but as k81manchester said they had 4 room broke 3 glasses if every one did this the rooms would cost more to account for the clumsiness and it would not be as good of value. I found that the fact they will still service your room after 1pm a delight as I am here on a boys trip.
The down side the breakfast to be a let down great variety and good service but no chance of bacon that has not been over Oven backed I did try to teach them to fry it with no such luck.
The other thing is the air on is from a cooling tower and i found it to leave my chest quiet sore in the morning this also might have to do with the big nights but still prefer my own split system.

Room Tip: Doesn't matter what floor your on but if you get a balcony room request on close to the main bui...
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  • Stayed: March 2013, traveled solo
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Thank Mot0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adison S, General Manager at Andaman Embrace Patong, responded to this reviewResponded March 20, 2013

Thank you very much for your informative comments on our hotel facilities and services. We are more than happy to take your advices for our better services. We look forward to having chance to welcome you and your family again in the future.

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Additional Information about Andaman Embrace Patong

Address: 2 Had Patong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Club Andaman Beach Resort)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Top resorts Hotel in Patong
#32 On the Beach Hotel in Patong
#47 Spa Hotel in Patong
#51 Luxury Hotel in Patong
Price Range: $63 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Andaman Embrace Patong 5*
Number of rooms: 222
Official Description (provided by the hotel):
Ideally located just a few minutes' stroll from the famous white sandy Patong beach, Andaman Embrace Resort & Spa reflects Phuket's very own Sino-Portuguese contemporary charm with 222 stylish guestrooms including the thatched roof bungalows in a lush peaceful ambiance yet convenient walking distance to shopping and entertainment areas. A stunning pool with a swim-up bar and the in-house Spa & Massage are an indulgence in pure leisure - a perfect place to relax and unwind. ... more   less 
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Also Known As:
Andaman Embrace Hotel Patong
Andaman Embrace Resort And Spa
Hotel Andaman Beach
Resort Andaman Beach
Club Andaman Beach Resort
Andaman Embrace Patong Phuket

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