My family and I have stayed at the hotel several times before and noted that the hotel was undergoing a rennovation 2011 to early 2012. We emailed the hotel in January 2012 to enquire when the hotel was going to reopen. We were advised uncatgorically that the hotel was going to definately be finished and open for business early March 2012, we questioned the completion date several times again via email and each time were advised the hotel would be open for guests early March 2012. We subsequently booked our accomodation early February 2012 for our wedding anniversary in April 2012. This week, 8 days before we were to arrive at the hotel we got an email stating the hotel management had cancelled our reservation as the hotels rennovation was not completed. They apoligised for the cancellation but that was about it. We have had to find alternative accomodation however virtually every decent hotel was booked out due to the holiday period and easter.
I understand that construction projects timeline projects do blow out but to actually take confirmed bookings and full payment for accomodation when there is a likeyhood the rennovation will not be complete was pretty low.
We have made alternative plans now and will enjoy our anniversary at our new resort.
If you are looking at this hotel be VERY careful if they take your reservation booking you may be without a room when you arrive in Patong.
We will never stay at this hotel again its not supposed to open until July 2012
- Official Description (provided by the hotel):
- Ideally located just a few minutes' stroll from the famous white sandy Patong beach, Andaman Embrace Resort & Spa reflects Phuket's very own Sino-Portuguese contemporary charm with 222 stylish guestrooms including the thatched roof bungalows in a lush peaceful ambiance yet convenient walking distance to shopping and entertainment areas. A stunning pool with a swim-up bar and the in-house Spa & Massage are an indulgence in pure leisure - a perfect place to relax and unwind. ... more less
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- Also Known As:
- Andaman Embrace Hotel Patong
- Andaman Embrace Resort And Spa
- Hotel Andaman Beach
- Resort Andaman Beach
- Club Andaman Beach Resort
- Andaman Embrace Patong Phuket