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“Club Andaman closed”

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Andaman Embrace Patong
Ranked #109 of 322 Hotels in Patong
sydney
Level Contributor
126 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Club Andaman closed”
Reviewed June 13, 2011

We have stayed here three times in the past and thoroughly enjoyed the hotel.

Club Andaman is no longer accepting bookings as it closed on April 30, 2011. During our last visit to Patong in May we had a look around the grounds. The two pools are empty and the gardens untended. There is a security guard at the entrance and workers in the main building.

We understand the hotel will reopen under a new name and management in December 2011.

Stayed July 2010, traveled as a couple
Helpful?
12 Thank SanMicAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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508 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Any
English first
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 6, 2011

The visit to Phuket was a memorable one. The hotel is quite attractive, comfortable, exotic and have a very decent staff who are very responsive and eager to serve. The bar and restaurant have a good ambience and very close to the swimming pool which adds to its beauty. The beach is hardly 5 min. walk and is peaceful as well as attractive. The rooms are very spacious, hygenic and well kept. We recommend this hotel to the incoming tourists for their pleasant encounter with nature.

  • Stayed March 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank vksharma159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 3, 2011

We spent 5 nights in this resort in a cottage. It was just ok, room was clean and spacious. Though our "double bed" was actually 2 twin beds standing together and with double bed linen for on it. Also the resort is full of cats and one of them decided to have rest on our towels that we left outside to dry. Breakfast was fine (eggs, bacon, yummy pastries and flavoured breads, thai soups), but..... they had no oatmeat, and that was sad. I think next time we go to Patong we won't get included breakfast because the city offers cheap delicious meals at every corner and paying $10-15 for hotel breakfast is waste of money.
Resort area was very nice though we never spent time there, because beach was literary 2 steps away.
Hotel stuff was helpful and polite, but there was one strange thing happened - two times we called room service and ordered same dish and both times it was different from how it was described in the menu. We complained, but the manager did nothing....

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katealwayslate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
perth
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 1, 2011

We were pleasantly surprised after reading reviews about this hotel... Our room was extremely clean even though a little old fashioned. T.V. 's need upgrading. Our towels were changed every day even though we didn't put them in bin. All the staff were really nice especially the lads in the Pool side bar. Yes we agree the staff were in short supply but the hotel is being upgraded very soon. If anything a lot of the guests were rude and not very friendly. Check in was fast and efficient. The breakfast was very good value and catered for all tastes. Some sunbeds definitely need replacing. The pool was very clean and the gardens were very nice. I really don't know what some people expect..

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TSMPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 23, 2011

A warning to all felow travellers. The pics on the net for this hotel look fantastic but it is far from the reality. A large hotel which hasn't been remodeled since King Tut days failed dismally to deliver the lovely relaxing time that my partner and I were after.Set in luscious gardens, they should pay more attention to the old and worn out inside.
There is no service whatsoever, it takes 1/2 hour to get towels brought up, bad luck if you need toilet paper.. that took 3/4 hour...isnt the de luxe room supossed to be equipped with towels and toilet paper??
The shower didnt work, we moved to another room where we came back later to find that money had been taken from the safe....robbed from the room safe...we could not believe it! Their attitude was, the insurance will cover it...No it wont....beware of the cleaning ladies, they wear way too much gold...on their salaries!!.The rest of the attitude was basically we dont care and made us feel like we had concocted the whole scenario.This totally destroyed our holiday.
Amongst other things the bed was ancient, 2 beds joined together which wobbled from side to side, never got much sleep, equally old small TV, too bad if you like watching the box to relax.
LIft didnt allow more than 4 people in it, it would sound a bell to warn you.Found this to be a fire hazard.
This place is up for lease in April, all the staff have already been sacked, so we heard ,so staff are making the most of it, they have lost their jobs anyway.
I would never recommend this hotel to anyone, it is the pitts!!

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Kanga2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Patong hotels

Kuala Lumpur, Malaysia
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 10, 2011

Other hotel give free wifi. This hotel charge 150 bath per hour. Not cool.

Everytime we came back from tours, u have to call housekeeping for towels. They will make your bed, take away the used towel but won't replace. Have to call to get one back.

We stay at 2nd flr, our room were blocked by trees. Not nice.

Conclusion. Should have stay in a cheaper hotel nearby the beach

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Goh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2011

I noticed the recenct reviews are the worst. I regret not reading these reviews more before booking this hotel and spending 4 nights here.

1. Rooms are very outdated. TV is from the 1980's along with just about everything else.
2. Service is bad. We were happy with the service everywhere else in Thailand except for this place.
3. No towels in the bathroom when we got there and it was a hassle to get room service to bring them up.
4. Tried to cancel remaing 3 days after spending one night there. Girl working the front desk said that was ok to cancel the last 2 nights, but when our travel agency called to cancel manager answered the phone and told them differently. She said we could only cancel the last night and would be penalized a night without stay for cancelling.
5. They charge for whatever they can get away with. All other hotels in Thailand gave residents free internet this place charged 150 bahts for an hour and u had to use it for a min of an hour.
6. Uncomfortable beds. hard as a rock.
7. Wake up call not received. They forgot to give us a wake up call so we almost missed one of our tours. To make this worse they have no alarm clock or any kind of clock in the room, so u kind of have to rely on them unless u have your own clock. I usually use my cell phone but it was out of service in Thailand.
8. There are so many better options. Across the street is Aspery Hotel at about half the price with a great restaurant. Right on the beach is Patong Beach Garden Hotel. This place is very nice and about the same price
9. No one speaks much English here. Other hotels have a lot of workers that speak good English.
10. The bathroom light worked occasionally.
Our trip to thailand was great besides this place, so don't make the mistake of booking here. The location is decent and it is a big property, but all the reason listed above make it a bad choice.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jjroyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Andaman Embrace Patong

Property: Andaman Embrace Patong
Address: 2 Had Patong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Club Andaman Beach Resort)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Top resorts Hotel in Patong
#34 On the Beach Hotel in Patong
#49 Spa Hotel in Patong
#53 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:5 star — Andaman Embrace Patong 5*
Number of rooms: 222
Official Description (provided by the hotel):
Ideally located just a few minutes' stroll from the famous white sandy Patong beach, Andaman Embrace Resort & Spa reflects Phuket's very own Sino-Portuguese contemporary charm with 222 stylish guestrooms including the thatched roof bungalows in a lush peaceful ambiance yet convenient walking distance to shopping and entertainment areas. A stunning pool with a swim-up bar and the in-house Spa & Massage are an indulgence in pure leisure - a perfect place to relax and unwind. ... more   less 
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Also Known As:
Andaman Embrace Hotel Patong
Andaman Embrace Resort And Spa
Hotel Andaman Beach
Resort Andaman Beach
Club Andaman Beach Resort
Andaman Embrace Patong Phuket

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