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Andaman Embrace Patong
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Reviews (576)
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Reviewed April 3, 2011

We spent 5 nights in this resort in a cottage. It was just ok, room was clean and spacious. Though our "double bed" was actually 2 twin beds standing together and with double bed linen for on it. Also the resort is full of cats and one of them decided to have rest on our towels that we left outside to dry. Breakfast was fine (eggs, bacon, yummy pastries and flavoured breads, thai soups), but..... they had no oatmeat, and that was sad. I think next time we go to Patong we won't get included breakfast because the city offers cheap delicious meals at every corner and paying $10-15 for hotel breakfast is waste of money.
Resort area was very nice though we never spent time there, because beach was literary 2 steps away.
Hotel stuff was helpful and polite, but there was one strange thing happened - two times we called room service and ordered same dish and both times it was different from how it was described in the menu. We complained, but the manager did nothing....

  • Stayed: November 2010, traveled as a couple
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Thank Katealwayslate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2011

We were pleasantly surprised after reading reviews about this hotel... Our room was extremely clean even though a little old fashioned. T.V. 's need upgrading. Our towels were changed every day even though we didn't put them in bin. All the staff were really nice especially the lads in the Pool side bar. Yes we agree the staff were in short supply but the hotel is being upgraded very soon. If anything a lot of the guests were rude and not very friendly. Check in was fast and efficient. The breakfast was very good value and catered for all tastes. Some sunbeds definitely need replacing. The pool was very clean and the gardens were very nice. I really don't know what some people expect..

  • Stayed: March 2011, traveled as a couple
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Thank TSMPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2011

A warning to all felow travellers. The pics on the net for this hotel look fantastic but it is far from the reality. A large hotel which hasn't been remodeled since King Tut days failed dismally to deliver the lovely relaxing time that my partner and I were after.Set in luscious gardens, they should pay more attention to the old and worn out inside.
There is no service whatsoever, it takes 1/2 hour to get towels brought up, bad luck if you need toilet paper.. that took 3/4 hour...isnt the de luxe room supossed to be equipped with towels and toilet paper??
The shower didnt work, we moved to another room where we came back later to find that money had been taken from the safe....robbed from the room safe...we could not believe it! Their attitude was, the insurance will cover it...No it wont....beware of the cleaning ladies, they wear way too much gold...on their salaries!!.The rest of the attitude was basically we dont care and made us feel like we had concocted the whole scenario.This totally destroyed our holiday.
Amongst other things the bed was ancient, 2 beds joined together which wobbled from side to side, never got much sleep, equally old small TV, too bad if you like watching the box to relax.
LIft didnt allow more than 4 people in it, it would sound a bell to warn you.Found this to be a fire hazard.
This place is up for lease in April, all the staff have already been sacked, so we heard ,so staff are making the most of it, they have lost their jobs anyway.
I would never recommend this hotel to anyone, it is the pitts!!

  • Stayed: February 2011, traveled as a couple
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13  Thank Kanga2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2011

Other hotel give free wifi. This hotel charge 150 bath per hour. Not cool.

Everytime we came back from tours, u have to call housekeeping for towels. They will make your bed, take away the used towel but won't replace. Have to call to get one back.

We stay at 2nd flr, our room were blocked by trees. Not nice.

Conclusion. Should have stay in a cheaper hotel nearby the beach

  • Stayed: February 2011
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3  Thank Goh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2011

I noticed the recenct reviews are the worst. I regret not reading these reviews more before booking this hotel and spending 4 nights here.

1. Rooms are very outdated. TV is from the 1980's along with just about everything else.
2. Service is bad. We were happy with the service everywhere else in Thailand except for this place.
3. No towels in the bathroom when we got there and it was a hassle to get room service to bring them up.
4. Tried to cancel remaing 3 days after spending one night there. Girl working the front desk said that was ok to cancel the last 2 nights, but when our travel agency called to cancel manager answered the phone and told them differently. She said we could only cancel the last night and would be penalized a night without stay for cancelling.
5. They charge for whatever they can get away with. All other hotels in Thailand gave residents free internet this place charged 150 bahts for an hour and u had to use it for a min of an hour.
6. Uncomfortable beds. hard as a rock.
7. Wake up call not received. They forgot to give us a wake up call so we almost missed one of our tours. To make this worse they have no alarm clock or any kind of clock in the room, so u kind of have to rely on them unless u have your own clock. I usually use my cell phone but it was out of service in Thailand.
8. There are so many better options. Across the street is Aspery Hotel at about half the price with a great restaurant. Right on the beach is Patong Beach Garden Hotel. This place is very nice and about the same price
9. No one speaks much English here. Other hotels have a lot of workers that speak good English.
10. The bathroom light worked occasionally.
Our trip to thailand was great besides this place, so don't make the mistake of booking here. The location is decent and it is a big property, but all the reason listed above make it a bad choice.

  • Stayed: January 2011, traveled as a couple
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2  Thank jjroyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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