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Impiana Resort Patong Phuket
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Reviews (1,190)
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Reviewed April 25, 2013

Had a company trip to Phuket and stayed at the Impiana for two days in April. Service was polite and attentive. Wished the pool had a bar counter next to it though but the convenience of having the hotel right next to the beach is a huge draw. Security is present so you can rest assure that entrance to the hotel is safe. The Impiana Resort is also only a ten-minute walk away from the famed Bangla Road full of Bars and Nightclubs so its location is fantastic.

Hotel room itself is comfortable, has modern furnishings and sleek appliances. There is also a control panel that controls the air-conditioning, lights e.t.c. that is conveniently placed next to the bed.

The only drawback is the little pathways to get to your room does not have proper signage so you can get lost trying to get to your assigned room.

Overall its a good hotel and the staff are friendly and inviting.

Room Tip: Rooms on the right wing of the resort from the main lobby facing the beach (Rooms 100-111) are the quietest and least confusing to get to.
  • Stayed: April 2013, traveled on business
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Thank blacktryst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this reviewResponded May 2, 2013

Dear blacktryst

Thank you for taking your time in providing us your invaluable feedback.

We are delighted to know that you had a wonderful time while staying with us. I’m sure that our staff enjoyed serving you as much as you appreciated their service. We have taken note of your comments regarding the proper signage at the area as mentioned.

I will certainly share these nice comments with our team and we hope that we will have a chance to be of service you again on your next visit to Phuket.

We're looking forward to welcoming and serving you again soon in a near future.

Yours truly,

Impiana Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2013 via mobile

We were told on booking that this is the only hotel on the beach but when walking along the beach there seems to be a few others. In good location for everything. But trips are nearly three time more expensive if booked through hotel. Great breakfast. Internet keeps cutting out. Booked a double with space for a child, as that was all that was left but in a room with just room for two. As its only room with single beds. Strange. Dis want a bit more space and room is a little small. Strange lighting system on a board control so annoying if on bed trying to fiddle with push buttons to turn lights off. Slightly complicated layout you get lost a lot trying to find your room as they all look the same.

  • Stayed: April 2013
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Thank andreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this reviewResponded June 14, 2013

Dear andreamingm

Thank you for taking the time to provide some feedback to us. We pleased to note that overall your stay with us was a positive one, and that in particular you found the hotel location so convenient. Thank you also for highlighting that our room is convenience and its cleanliness and I will certainly share your review with our team.

I do hope we will be able to welcome you back again to Impiana Resort Phuket.
Yours truly,

Impiana Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

For the 4* hotel on the beach, Impiana was in a great location, good service and friendly staff, however be aware that Patong can be very lively and noisy so if you want quiet nights, its probably not the best place to stay because of the fireworks at night on the beach and the cars driving around advertising thai boxing it.

They have nice restaurants (one with thai food and one bistro, with a good selection of room service meals), however as hotels, the prices are probably much higher than going out to the local restaurants. Worth making the trip out and walk along to find cheaper places to eat.

The swimming pool was nice and you can see the beach so if you fancy a little beach walk or lying on the beach, its literally just a stone throw away. There are security guards by the 'gate' so its pretty secure at night.

I went off peak season so the prices were alot cheaper than what they would normally charge. They also have spa/massage options but I never got around to trying them.

The breakfast buffet is pretty standard (continental breakfast) so overall I would recommend this hotel only if you can take the noise!

  • Stayed: September 2012, traveled solo
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Thank SLau88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this reviewResponded May 2, 2013

Dear SLau88,

Thank you for taking the time to provide some feedback to us. We pleased to note that overall your stay with us was a positive one, and that in particular you found the hotel location so convenient. Thank you also for highlighting on our swimming pool and quality of the breakfast your comments are well received and I will certainly share your review with our team.

I do hope we will be able to welcome you back again to Impiana Resort Phuket.
Yours truly,

Impiana Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

This is my 3rd stay at Impiana and we enjoyed the stay. The food is good and the place is close to night life. Notwithstanding, strict visitor policies ensure that unwanted "guests" are strongly discouraged and this gives Impiana a good place to stay with the familiy. I was upgraded to to a Jr Suite which was great. The property has the feel of a tropical cabana and is a great place to unwind and relax in the pool overlooking the sea. Staff are good and I will stay here again on my next visit to Phuket.

Room Tip: Sea facing rooms, esepcially behind the swimming pool may get noisy during the day.
  • Stayed: April 2013, traveled with friends
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Thank AChitnis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this reviewResponded May 2, 2013

Dear AChitnis,

Thank you for taking the time to share your kind feedback regarding your recent stay with us.

We are delighted to know that it was 3rd visit and you had a wonderful time while staying with us. I’m sure that our staff enjoyed serving you as much as you appreciated their service. Your comments with regards to the quality of our Junior Suite rooms, the view from our pool and the service of Impiana’s staff is much appreciated.

I will certainly share these nice comments with our team and we hope that we will have a chance to be of service you again on your next visit to Phuket.



Yours truly,
Impiana Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2013 via mobile

Impiana is a beautiful hotel in a perfect location on patong. Only a handful of hotels are right on the beach in patong and this is one of them. Staff are awesome!! Upgraded us to deluxe beach front suite. Room is amazing. A great hotel in every way. Spend the extra money on this hotel because you'll save it in your dinner bills. Food in patong is cheap and yummy!! X

  • Stayed: April 2013
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1  Thank Kymmy444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this reviewResponded May 2, 2013

Dear Kymmy444,

Thank you for taking the time to share your feedback with us. I am of course very pleased to read that you had a great stay with us and appreciated our Deluxe Sea View room.

We are delighted to know that you have had such an enjoyable stay with us and highlighted the location of the resort and the quality of food your comment are very much appreciated and especially regarding the service of Impiana’s staff.

I will certainly share these nice comments with our team and we hope that we will have a chance to be of service you again on your next visit to Phuket.

Yours truly,

Impiana Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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