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“Beachfront location in Patong”

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Impiana Resort Patong Phuket
Ranked #20 of 321 Hotels in Patong
Certificate of Excellence
Oakland, California
Level Contributor
201 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Beachfront location in Patong”
Reviewed January 25, 2013

Beautiful resort style hotel. One of the few hotels in Patong with a beachfront location. While it’s located in the middle of all the action, once you walk through the lobby, you feel whisked away in an oasis of calm and quiet.

Stayed February 2012, traveled solo
Helpful?
2 Thank PeanutButters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, February 7, 2013
Dear PeanutButters,

Thank you for taking the time to share your kind feedback with us regarding your recent stay with us.

We are delighted to know that you had a wonderful time while staying with us and thank you for highlighting our location. I will certainly share these nice comments with our team and we hope that we will have a chance to be of service to you again on your next visit to Phuket.

We're looking forward to welcoming and serving you again soon in the near future at Impiana Resort Patong, Phuket.

Yours truly,

Impiana Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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985 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 6, 2013

ha ve just arrived home staff typical of most thai hotels do not want too know if anything goes wrong ordered wake up call yesterday morning never came boy on desk said system breakdown what is wrong with knocking on door hotel runs out of most things on a regular basis .rooms never made at a reasonable time had to remind them one day at 5 pm said sorry forgot a lovely place but just needs someone to take control and improve it. would stay again .staff only too happy with restaurant bookings but as i said why not have somebody who knows what hospitality is about also why not put dvd players in all rooms especially for kids when it rains they only cost $50 each

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank petermoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, January 10, 2013
Dear Petermoon,

Thank you for taking the time to share your feedback on your recent stay with us.

On behalf of Impiana Resort Patong, we would like to do apologize with regards to the unpleasant incidents during your stay with us. It is with regret that you had to experience the inconvenience.

On the note of the wake up call, it was due to our system error which resulted in the failure to give you a wake up call. As for the cleaning of room, we do apologize for the lateness in cleaning your room as we were running on a full occupancy and had all other rooms in line to clean as well. We have taken note and will ensure that your room will be scheduled to be cleaned earlier in the future.

Thank you once again for highlighting your concerns as well as your recommendations to us. Rest assure we will look into the matters with great concern for further improvement. We certainly look forward to welcoming you back here again on your next visit to Phuket.

Yours truly,

Impiana Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen, Norway
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 2, 2013

We had High hopes for this resort due to nice pictures on HomePage. Rooms are nice but the view is terrible! Not many rooms with any kind of garden view and no with seaview as every room is ground floor. Our room had view right in to a brick wall! Wich was very disapointing to us - not what one would expect from delux garden room, priced 9300 thaibath pr night. Food was medium, service not what we har expected.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bella674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, January 10, 2013
Dear Bella674

Thank you very much for sharing your feedback with us.

We do apologize that the room you stayed in was not met to your expectation. We do have other alternative rooms facing the sea or the pool side with a much for a better view as an alternative. We have taken note of your comment regarding our food and service and rest assure, we will review our standards to ensure we upkeep it to the standard that befit the Impiana Brand.

Should you travel back to Phuket in the near future, please give us a chance to show you a true side of Impiana Resort Patong.

Yours truly,
Impiana Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 1, 2013

We booked this hotel at the last minute when we decided to leave Bangkok a day earlier than originally planned. I was so glad that we did. It was the perfect spot to relax for a day before the next leg of our journey. Even though this hotel is in the heart of town, the noise and bustle disappear when you walk into the lobby. The room was very nice with lovely decorative details. The pool was relaxing and right next to the beach. There were many options for breakfast, and everything I tasted was delicious. The best part about this hotel though was the five-star service. Every employee was always at the ready to anticipate our needs or answer questions. We had booked a day trip to Phang Nga, and even though we checked out of the hotel before the trip, they held our luggage for us and even drove us to a competitor hotel (which we had pre-booked and pre-paid)when we returned from the day trip. I hated to leave this hotel.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sek86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, January 10, 2013
Dear sek86

Thank you for your very detailed and kind review. I am really pleased to know that you had a great stay with us and that you enjoyed not only our location or our room, but the pool facilities and in particular the breakfast at Sala Bua Restaurant, especially the service from our staff.

I will be sure to share your comments with the team here at the hotel and I look forward to welcoming you back again to Impiana Resort Phuket.

Yours truly,

Impiana Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, Nederland
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 31, 2012

We were in Patong Beach 7 years ago in 2005 after the tsunami of 2004 and were impressed by the rehabilitation and resilience and generosity of the people after the big disaster. Now nothing of that is visible anymore, However Patong looks more deteriorated and dirt and whorish as possible, That it it might need another tsunami. however the Impiana hotel is a pearl in this hustle, it is one of the few hotels directly located at the beach, and it has the style and tranquility and all other kind of Thai hospitalities you may imagine and expect. It is certainly very overpriced, but you have no choice, this is the only quiet classy place in Patong Beach.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, January 2, 2013
Dear Rick D,

Thank you for your kind and positive review and for taking the time to share your feedback with us. I am of course very pleased to read that you had a great stay with us and appreciated the room and the thank you for highlighting to our location and especially the service from our staff.

I will be sure to share your comments with the team here at the hotel and I look forward to welcoming you back again to Impiana Resort Phuket.

Yours truly,

Impiana Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 31, 2012 via mobile

Nice ambiance & flair, attention to detail, very friendly&professional personnel with medium english skills. Can be noisy which is due to its location at the beach of Patong. Spa with high attention to detail & lusury athmosphere.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SwissTraveless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, January 2, 2013
Dear Swiss Traveless,

Thank you for taking the time to share your kind feedback with us regarding your recent stay at Impiana Resort Patong. We are pleased to know that you are delighted with your stay with us and thank you for highlighting to our Swasana Spa.

We will certainly look forward to welcoming you back here again on your next visit to Phuket.

Yours truly,

Impiana Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 27, 2012

Second stay this year and i will go back - the location is perfect. walking distance of Bangla and yet quietly situated right on the beach.

The rooms are nicely decorated and ours faced into the Bay - perfect,

There are plenty of food options and we ere given a free 15 minute massage at the well appointed spa.

The only problem we had, and i do understand, was that there were a lot of works going on during our stay and also i was woken twice by fireworks being let off on the beach.

However they were minimal disruptions to a great stay.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJWW4764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zaky_Kamlaithong, Front Office Manager at Impiana Resort Patong Phuket, responded to this review, December 28, 2012
Dear AJWW4764

We are please to inform you that our refurbishment has been completed.

Thank you for taking the time to share the feedback with us regarding your recent stay with us.
We're looking forward to welcoming and serving you again soon in a near future at Impiana Resort Patong, Phuket.

Yours truly,

Impiana Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Impiana Resort Patong Phuket

Property: Impiana Resort Patong Phuket
Address: 41 Taweewongse Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#10 On the Beach Hotel in Patong
#13 Luxury Hotel in Patong
#13 Spa Hotel in Patong
#32 Romantic Hotel in Patong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Impiana Resort Patong Phuket 4*
Number of rooms: 71
Official Description (provided by the hotel):
One of only 3 hotels really on the beach, the Impiana Resort Patong is a boutique resort catering to your every whim and fancy. Rooms and suites offer a tranquil ambiance inspired by local architecture; The beachfront pool is the closest pool to the beach at only 3 m distance. With friendly, proactive and professional staff we are eager to make you feel at home. 4 restaurants and bars and Swasana Spa are open daily to in-house and outside guests. We look forward to welcoming you. ... more   less 
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Also Known As:
Impiana Resort Patong Phuket Hotel Patong
Impiana Phuket Cabana Patong

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