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“Loved every minute of it!”

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Diamond Cliff Resort and Spa
Ranked #23 of 321 Hotels in Patong
Certificate of Excellence
London, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Loved every minute of it!”
Reviewed March 4, 2009

My family booked this hotel in London, England and got an amazing deal. Basically, they got a three week hotel stay for approximately $1200 USD. I tried to book from the USA and would have been fortunate to get that same price for a week’s stay at the same hotel.

Upon arrival I was speedily met at the front desk area. The hotel is secure and so they want to welcome each guest so they are able to determine your purpose for arriving at the hotel. Also, this welcome is somewhat of a family style greeting where you feel like you have known each member of staff for a very long time.

The rooms are so clean, and well taken care of. It was a pleasure to stay in these rooms. I must say that the bathroom is not very well vented and so there was a lot of mildew around the bathtub and walls. We stayed in room 1731 and our balcony was much smaller than other family members who were booked in rooms 1725 to 1737. Our room 1731 had a nice view but somewhat obstructed view of the ocean.

Note that the hotel is on a steep hill and does require free hotel transportation to get up and down the hill to your room and back to the front desk. I am a young fit person, but even in that heat I wasn't always ready to take on the steep climb.

The hotel provides a free bottle of water each morning, and new slippers for each guest which does come in very handy. If you did not book breakfast with you can pick up bread and supplies at the local supermarket. I dined once at the buffet and the food was very good, and there was lots of it!

In addition to free water bottles, and slippers, the hotel provides one free trip to its fruit shop. You can get approximately 3kg of fruit, which isn't a lot, but it's very good. The hotel has two great restaurants that sell American and Thai food. When I say American, I mean hot dogs, chicken and fries in a basket and so on.

The location of the hotel is fantastic!! The hotel is a very short walk to the tuk tuk stand, but make sure that you get the hotel guards to escort you across the busy road - it's a free service the hotel provides and it comes in handy. A tuk tuk will cost approximately 150 to 200 BHT to go to the local shopping district where you can explore at your heart’s content. There are many places to eat that vary from greasy spoon style, to gourmet restaurants. I hear that the food along the beach is great, but I'm a little picky when it comes to where I eat. The local food outside of the hotel is very cheap so please do not spend all of your money on the hotel restaurants.

There are many places to get manicures and pedicures at very low prices i.e. 200 BHT or less, but please be careful about the cleanliness of the places you visit as you want to make sure that the tools they use are sterlie, and I don't think thats typical. There was a great place about a 10 min walk on the left side of the street where the ladies where bright green shirts. This place was very busy and the ladies are very nice and respectful. My family went there many times for manicures and pedi's, but be warned, you might find a nail from the last guest on your seat, or in the water you are supposed to soak your feet in, so please be cautious. I recommend the hotel spa, or a local store that looks somewhat professional.

The only complaint I have about the hotel is that my sister was getting married at another hotel i.e. Dusit Thani and that hotel was very welcoming of us as family of the guest. On the other hand the Diamond Cliff does not allow any outside guests, which was a huge problem when my mother became ill and the hotel refused my sister access to see her. They later realized their mistake and allowed her access. Unfortunately, it took a word from the Dr to allow that, and she wasn't allow back in to check on our mother. Thankfully I arrived later that day.

The hotel does not have a business center. It took a good 10 minute conversation with the front desk to gather that information. Apparently they have free wireless in the reception area, but I did not investigate. They do allow you to use their printers as long as you have a laptop computer.

When leaving the hotel please note that their transportation is very expensive! Approximately 1400 BHT for four people plus luggage. If you can please talk to the locals about getting transport back to the airport. We paid just 700 BHT through a local hotel employee connection.

I would definately stay at the Diamond Cliff again. Check out my photos.

  • Stayed February 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank debstarlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Vancouver
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 3, 2009

Mant things to say about this hotel: first, it's a big one, with a huge lobby and a luxury feel to it. It is far away from the heart of Patong (Bangla, Jung Ceylon); you need to take a tuk-tuk and the drivers are merciless ('cause they know you're trapped): they charge 200 baht for the 5 minute drive. You could walk: it would take about 30 minutes in the heat, with the first 50 meters on a road with no sidewalk.
We had the Diamond Suite, with an ocean view. Beautiful room, wooden floors, spacious, nice bathtub (it's not a jacuzzi, no matter what they say); the washroom was as big as some other hotels i stayed in. The swimming pool in diamond suite building is fabulous, the best in Patong, with a slide and nice waterfall. Be aware though, if interconnecting doors: our room had one, and I heard our neighbours coming in late at night, talking, going to the washroom and flushing: needles to say, my sleep was greatly perturbed. I asked for a different room next day and they gave me one, but no compensation for the lost sleep.
The kids club is great (better than Novotel, which has a pathetic one; almost better than Holiday Inn, or a near equal, but Holiday Inn has more activities, and 2 kiddie pools): I have only praise for it, and the nice lady who runs it. It's right next to the pool, so I could swim and step back in to check on my baby.
The breakfast is great, but extremely overpriced, if not included in the price.
So, I say, choosing the diamond suite is great, if there are no interconnecting doors, breakfast is included, and you're willing to pay for the tuk-tuks (400 baht round trip; twice a day, 800).
Overall, even though i really liked being there, i could not help feeling overcharged. A hotel like this: well, maybe 150 dollars a night. Anything more, especially in Thailand, feels like being milked. Aside from the money and the location, though, in terms of visuals, and comfort, one of the best in Patong; certainly better than Impiana, Novotel, or La Flora.

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Poprolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkwall, United Kingdom
Level Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed February 26, 2009

Stayed 12 nights at the Diamond Cliff and it was absolutely brilliant.
We had a Diamond Suite in the Grand Wing and the room was huge.
It is at the top of a very steep hill but the hotel provides a buggy to cart you up and down between 06:00 and midnight.
I have noticed some reviews stating that "the staff could not speak very good english" but I found their english was a lot better than my Thai.(which is non existent)
We had no problems with communication whatsoever and found all the staff extremely nice.
Swimming pools were all very nice with the swim up bar providing some welcome relief from the heat.
The hotel is in a quiet location at the end of Patong but not too far from the many bars and restaurants. About a 15 min walk or a short run in a Tuk Tuk to the centre.
We ate in some but not all the hotel restaurants and they were all good.
The Spa facilities are also great and a nice massage is very relaxing after a hard days walking and beer drinking.
A very good hotel all round and would recommend it to anyone

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rangers9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 22, 2009

third visit to hotel,having stayed in Amari Coral Beach & Le Meridien previously.This time stayed room only as breakfast worked out at £22 for two and we could eat much cheaper nearby, approx. £4 for two.good size rooms,sensible size fridge with useful ice bucket filled daily.All staff very friendly &helpful. The hotel has three pools,we used middle pool & beach pool cleanliness of pool areas could be better & empty drink cans/glasses were left all day as were full ashtrays. Eating out still good value even allowing for weak £.Recommend Savoey Seafood & Patong Seafood on beach road Molly Malones & Scruffy Murphy,s for entertainment. Thailand still offers great value for money, compared to European resorts& much better service all round.

  • Stayed February 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dtshawkhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oxfordshire
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed February 12, 2009

Stayed at this hotel for eighth time Oct 08. Manager & staff greeted us like old family friends.Great location as away from the husle & bustle of Patong but only a short walk or tuk tuk ride to explore the teeming markets and mouth watering resturants.Booked through Kuoni and had complimentary up-grade to diamond suite. The suites are large with dressing rooms, bathroom with corner tub and sink, separate corner shower and WC at other end of dressing room. Building work on hotel next door ,which slightly spoilt the view on the horizon but minimal noise.{The speed Thai's build, it will probally be finished by now}. Resturants at the Diamond Cliff are excellent, but if you are travelling on a buget the food options in Patong are cheap & plentiful. Grandson cut his chin & needed stitches whilst we were there, hotel took us backward & forward to hospital & insisted on paying the hospital bill ! Looking forward to our next stay at the Diamond Cliff.

  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank washy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lincoln uk
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 17, 2009

wot can i say apart from i was gutted to leave the place the hotel was beautifull the rooms were amazing abd the staff were fantastic, a great loctaion as it was out the way but still close to all the action.
its my 3rd time to phucket and the 1st time to diamond cliff and i would stay again, their is not very many english which can be a good thing somthings, very many aisan which made it a little more special, and to be fair you dint see very many people at all not even round the pool few a cople of days we were the only 1s round one of the 3 beautifull pools even thou it was new year the busyest time of the year, the rooms are very large compaired to a lot of the hotels and they are decoreated fantastic. the staff were great especaiy the security they were very nice all of them and the maids did a great job. the private beach was not so private but a nice place. theirs a little beach near the hotel just before the hotels itailain resturant we went their a lot the workers were great food very cheap and very nice better than the hotel. so over all this should be a 5 star its a great place to go on holiday you will enjoy. also cape panwa is a good place to has a great private beach but it is a little out the way.

  • Liked — peace and quite
  • Disliked — price of food
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank waders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bucks england
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 11, 2008

Just returned from thailand stayed at the diamond cliff resort and we were very sad to leave.Excellent hotel not really frequented the european tourist,mainly asian which made it all that more exotic.We stayed in an ocean front suite which was superb,very very clean with all mod cons incluing jacussi corner bath.The hotel itself was set on a hillside so i would not recomend it for peaple with mobility problems but in saying this they really have tried in this area with ramps etc. and a shuttle bus service around the resort 24 hours.The SPA was excellent very pricey but very good ,if it had been a little cheaper we would have gone a few more times.much cheaper in Patong beach.The hotel restaurants were good,would recomend the BAAN RIM again very pricey but well worth a visit.Overall,as a regular visitor to phuket ,this really was a good choice of hotel.Staff excellent very friendly and love thier footy especially my team man unt.ONCE AGAIN WELL WORTH A VISIT.

  • Liked — Views And Facilities
  • Disliked — Nothing
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank bobandmarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Cliff Resort and Spa

Property: Diamond Cliff Resort and Spa
Address: 284 Prabaramee Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Top resorts Hotel in Patong
#15 Spa Hotel in Patong
#16 Luxury Hotel in Patong
#28 Romantic Hotel in Patong
#38 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Diamond Cliff Resort and Spa 4.5*
Number of rooms: 318
Official Description (provided by the hotel):
Diamond Cliff Resort & Spa is located on the hillside of North Patong. Only few minutes away from the Patong downtown where you can enjoy night life and shopping. We have a plenty of great choice of restaurants and bars within the hotel grounds, really impressive and well designed pool areas over looking the sparkling blue sea of Andaman. All rooms type are fabulous including our Diamond Pool Villa, all well appointed and furnished in gorgeous typically Modern-Thai furnishings. ... more   less 
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Also Known As:
Diamond Cliff Hotel Patong
Diamond Cliff Resort And Spa Patong, Phuket

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