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“Good value but...”

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Diamond Cliff Resort and Spa
Ranked #24 of 319 Hotels in Patong
Certificate of Excellence
Sydney, Australia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Good value but...”
3 of 5 bubbles Reviewed November 7, 2012

The good - nice rooms, great views at a fantastic price. Staff were lovely and friendly. You pretty much get free tropical fruit during your stay (or so cheap the cost is irrelevant). According to the sign on the door, the rooms are up high and you are safe from tsunamis. Also, close to town if you don't mind a short walk along a beautiful beach. Also, we had a bout of food poisoning (unrelated to the resort) and the clinic was free and very helpful.


The bad - Food is awful. I wouldn't eat here again, the buffets are spectacularly bad and breakfast is woeful. Also, while the staff are very helpful, they can't speak english. What is worse is they smile and pretend to understand and it is only later you realise they have no clue. We found this out when we ended up at the airport after asking for a taxi to another resort. We were concerned they didn't understand and went to great lengths to ensure there were no problems and they understood where we needed to go. They smiled and assured us that they understood and packed us off to the airport with everyone else who was leaving that day.

Overall - good value place to stay, eat out of the resort and make your own way with taxis etc. I would recommend for someone on a budget as it is not bad value if finances are an issue. I won't be going back again.

Room Tip: Get the best room in the resort - they are all pretty cheap
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank axalotl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,032 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Sydney, New South Wales, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 3, 2012

Second visit for me first for my son who is very fussy and he loved it .Breakfast good room great staff excellent .Nice walk to the town ,pool bar greatjust alround nice place and you feel comfortable .

Room Tip: Ocean veiw top floors away from everybody
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

I loved my stay at Diamond Cliff, the position was lovely and quiet, away from the noisy busy area of Patong. It was a bit of a walk to Jungceylon, we walked there and usually caught a taxi or tuk tuk back.
My room was so beautiful, we were up graded to a Diamond Sea view room, the view was wonderful, the room was so large, I went with two friends and we had a room each. The bathroom area had separate toilet, shower, hand basin and a spa bath with a large window looking out over the sea. I couldnt decide where to put my toiletries.
Because it is on the side of a cliff it was hilly to walk to our room but they had a shuttle driving us up and down all the time.
I was disappointed with the breakfast the food was a bit cold but the staff was happy to heat it for us or make us fresh eggs.
We found the staff wonderful especially Chris the manager so friendly and helpful. Chris went out of his way to get the ingredient for our cocktails.
Thankyou Diamond Cliff we wouldnt hesitate to stay there again.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JanisBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

fantastic hotel really luxurious, food in bar really nice good choice for breakfast, complimentary fruit basket on arrival. Pool area really clean again feels really luxurious pleanty of comfortable sunbeds whole area spotlessly clean. Shuttle bus into nightlife areas free, they even have a little bus to take you to your room we really loved this hotel would definitely try to get back here and recommend it to anyone who wants a lovely luxurious relaxing hol that didnt cost a fortune. staff also really lovely and helpful nothing was a problem.

Room Tip: if you have any medical problems let them know before you go im asthamtic the hotel is on a very ste...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank geraldine m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed October 4, 2012 via mobile

We are leaving the hotel tomorrow and my impression is still very fresh (stay for a total of 2 nights). This review is for the benefit of any family with small children who are considering to stay here. Please DON'T!
Starting on a good note, the sea view is fantastic and the hotel staff is very friendly and helpful.
However, the hotel isn't suitable for moving around with a stroller because the cliff it's located on is very stiff and also there are many staircases and not many lifts. The stairs are too many and too long for a young toddler to walk. You will need to catch a shuttle to move between your room, the breakfast and/or the pools. The hotel will inform you about this if asked and it's really as stiff as it sounds.
On arrival we were assigned a smoking room and it took an effort to change for a no smoking. The staff smokes freely around the main pool (the pool with the water slide). Both rooms we saw were not cleaned properly (old hair in the drain, dirty bath tabs, old dirty ear pads in the rubbish bin etc).
The baby chairs in the hotel are all missing the front which normally holds a baby/toddler in a chair. There are no stripes either. One has to hold the baby/toddler in a chair all the time.
The shower door opens into the shower with about a 10cm step and is very easy to open for a baby/toddler. The fall will be very dangerous right on the stone floor.
The walking area between the breakfast restaurant and the pool is very slippery when wet. Every child attempting to move fast has fallen down there today after a 5 min of rain (luckily no injuries).
In general the hotel is outdated and needs renovation and/or refreshment everywhere (the paint is off, the baths are scratched etc).
The breakfast is created for Korean guests and there is a limited variety catering to Western visitors.
The staff speaks very poor English and even at reception they struggled with simple questions like "where is the kids play room?" or "where is the kids pool located?".



Stayed October 2012, traveled with family
Helpful?
5 Thank TravelFan1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed October 3, 2012

we stayed here for 8 nights.Our deluxe spa suite was clean and very spacious.We ate in most of the restaurants and the food and service was wonderful.We especially loved that we had one of the gorgeous pools a few steps from our suite.We had a fantastic holiday and found all staff to be very friendly,special mention must go to the lovely girls in the ocean view cocktail bar...outstanding.The only fault i could see was that the mosquito netting around the bed needed a wash,it was very yellow and grubby looking.But that is just a small detail,we would stay again.

Room Tip: ask for the deluxe ocean view suites, worth paying a little more
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mel62GoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiji
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed October 2, 2012

We stayed at Diamond Cliff for 5 nights in June travelling with friends. The hotel was in a great location away from the sleaze of Patong, but close enough to be able to walk down to the beach. Check in seemed to be very tedious at 2am - we just wanted to go to bed but they insisted on giving us the full run down!! After reading another post on here about issues with a breakfast inclusive rate, I printed off my booking to ensure we didn't have the same issues. Sure enough, they initially tried to deny that breakfast was included in the rate I had booked (through Orbitz) but eventually honoured it the following morning after speaking with management.

The quality of rooms seems to be quite varied across the property (I think they may be mid-renovation?). We were allocated a room near the large pool/spa. It completely wreaked of mould, so we asked to be moved the next day. They moved us downstairs to a room that had been liberally sprayed with air freshener. It masked the smell for a few days, but then the mouldy smell came back. Worst of all, it was an interconnecting room on a smoking floor, and on our last night the smoke from next door came into our room and stank out the place! Our friends had the same room category (ocean view with spa bath) but their room was a lot nicer/newly renovated. It was located on the wing closest to the beach. Her room was also a lot closer to reception compared to ours.

The breakfast was really great at the hotel with lots of Japanese/Asian cuisine (which we loved - even though we are aussies!). We also really loved the coconut shakes and the fresh fruit from their fruit shop. I don't think I would stay again as the resort was too big for us and our travel style - in fact nothing about Patong Beach was our style!! Next time we go back to Thailand we plan to venture further off the beaten track.

Room Tip: ask for a newly renovation room close to reception
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Islanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Cliff Resort and Spa

Property: Diamond Cliff Resort and Spa
Address: 284 Prabaramee Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Top resorts Hotel in Patong
#15 Spa Hotel in Patong
#16 Luxury Hotel in Patong
#28 Romantic Hotel in Patong
#38 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Diamond Cliff Resort and Spa 4.5*
Number of rooms: 318
Official Description (provided by the hotel):
Diamond Cliff Resort & Spa is located on the hillside of North Patong. Only few minutes away from the Patong downtown where you can enjoy night life and shopping. We have a plenty of great choice of restaurants and bars within the hotel grounds, really impressive and well designed pool areas over looking the sparkling blue sea of Andaman. All rooms type are fabulous including our Diamond Villa, all well appointed and furnished in gorgeous typically Modern-Thai furnishings. ... more   less 
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Also Known As:
Diamond Cliff Hotel Patong
Diamond Cliff Resort And Spa Patong, Phuket

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