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“Great hotel, great service”

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Novotel Phuket Resort
Ranked #10 of 328 Hotels in Patong
Certificate of Excellence
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great hotel, great service”
Reviewed August 20, 2014 via mobile

I've been to this hotel last years but i just had to make a review for the hotel.
Great ambience great service and soo resort. The breakfast is various. I love the front desk service. They're so helpfull.. you can go to patong beach in front of the hotel but you have to downhill first. But no worries they have a car to take you up and down.
The hotel is a bit old but i dont have any problem with that. The room and the bathroom ia enough big for me. Will come here again if i visit phuket again.
We are in love with the service.

Stayed December 2013, traveled as a couple
Helpful?
Thank Shinta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,984 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (657)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Indonesian first
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English first
Melbourne, Australia
Level 6 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 18, 2014

Built into the side of a big hill you will be going up or down steps continually. There are 140 steps from the Lobby area to the bottom near the main road & we were about half way. There is a shuttle that you took from top to bottom or reverse. Also a free shuttle into the Jungceylon shopping centre. The breakfast was good with a nice variety of things & an egg station. The 3 pools were all well looked after, none of them was deep. Lovely gardens. Rooms were good size with great views from the balcony, good water pressure & plenty of hot water. The only reason I wouldn't stay there again was the steps. About 45 minutes from airport.

  • Stayed August 2014, traveled with friends
    • Location
    • Rooms
    • Service
Helpful?
2 Thank bozlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 16, 2014

We have just returned after a 15 night stay, as a party of 10, including grandparents, teenagers and infants from UK and Australia. The Hotel is in a lovely location, the hillside setting provides fantastic views across the ocean. 3 pools, fantastic, felt as though there was something for everyone, from kids pool to quiet and relaxing top pool. Accommodation good, our family room was great for family of four, my sister's room slightly smaller but more modern with spectacular ocean views.

3rd trip to Thailand, I would describe our experience, especially the staff and the way they treated us as 4 star prices for 5 star service.

As an extended family from UK and Austrailia meeting up to celebrate the 1st birthday of the 1st grandson, we were really keen that the trip went well. My sister and I both emailed the hotel in advance to check that the rooms could accomodate requests for cots, bunk beds etc. When we arrived we found we had been upgraded from superior to family rooms. It really felt as though the staff went out of their way to ensure that our stay was excellent. Guest relations staff were excellent, but all staff from security guards, and bell boys friendly, helpful, looking out for our 80 year old father, and making a real fuss of 1 year old nephew and 3 year old niece.

I would definitely recommend this hotel for the accommodation, and ambience, but especially the service.

Thank you for making our stay so enjoyable.

The Forrest-Davis, Forrest, and Murphy Families

Room Tip: If you are staying as a couple ask for an ocean view room, however, family of 4 with older children...
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  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank juliekirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2014

We had an internal struggle, not knowing which beautiful resorts to book on Phuket. Between the resort and vintage, I would strongly suggest going for resort even though it is further away from the main shopping area but the view is definitely worth it.
Sitting on top of the cliff, it overlooks the Anadaman Sea with great sea breezes and beautiful sunset. The only down side is that there's a steep slope to climb up everything you leave the hotel. But fear not because the hotel provides complimentary shuttle service from the lobby to the foot of the cliff every few minutes.
The rooms were clean and beautiful. We had a sea view which we could enjoy the sunset every evening.
As a gold member of Le Accor Group, we were greeted at the priority desk by Ms Anisha who had excellent service. She explained the privileges in detailed and all day access to the V lounge with food and drinks on the house! There are 3 swimming pools on this property! With a view to die for!
The only downside is that the spa was always full booked, we couldn't managed to secure a slot with our last min booking. So book early to avoid disappointments.

Room Tip: Get the room facing the sea!
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  • Stayed August 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Wantonmeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 15, 2014

It was my first time in Phuket and it won't be my last mainly because of the Novotel Phuket Resort. My girlfriend and I were treated like queens the minute we arrived. Service was exceptional. One of the highlights was the amazing day spa with the adjoining hair salon. Never had a bad hair day the whole time we were there. Perfect location over looking the beach. Rooms were beautifully clean. Food was fantastic with a wide range to choose from if you wanted to eat something different. And they make an awesome Tequila Sunrise ! Will be highly recommending it to anyone I know traveling to Phuket.,

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AngelaMBertocchini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Level 4 Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 15, 2014 via mobile

Patong area where is hotel located is the most entertaining area in phuket. The hotel is good in term of everything, but is not as the real indulgence and the amazing experience you get in other hotels in the Far East. The worst thing I didn't like is that you have to wait for the golf cart because is the hotel is on the sea higher level. The rooms are ok

Stayed August 2014
Helpful?
Thank Luay1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 11, 2014

i was suprised of the kindness of the staff - nice clean hotel , breakfast is good
if you have a problem , they solved it immediately

the only bad thing are the stairs , but they have a free shuttle for bringing up and down , there is a telephone by the garde

  • Stayed August 2014, traveled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Ronny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review, August 14, 2014
Dear Ronny S,

Thank you for your lovely review on Trip Advisor. We are delighted to hear that we were able to make your stay with us enjoyable and memorable - that is what we are all about - making you feel at home away from home with that extra touch of caring.

Thank you once again for your comments. I hope that we may welcome you back to enjoy and rejuvenate in our secluded and tranquil Paradise.

With my best regards,

Sirisupa C.
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Resort

Property: Novotel Phuket Resort
Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Patong
#9 Romantic Hotel in Patong
#9 Luxury Hotel in Patong
#13 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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