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“Second Time Round”

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Novotel Phuket Resort
Ranked #10 of 328 Hotels in Patong
Certificate of Excellence
Melbourne
Level 4 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Second Time Round”
Reviewed July 7, 2014

This is our second time staying at the Novotel Phuket Resort, the first time with kids, five years ago and this time with friends. We were treated very well and were given a great room with a fantastic view of the sea. The rooms have been updated since last time and look fantastic. Breakfast is still a feast and impressed our friends with the amount and variety of food on offer. The choice of which pool to use was the hardest decision of the day as they are all wonderful and clean. The Novotel Phuket Resort is starting to look a little dated, however it has character and great views. We had two buffets during our eight night stay and both were very good. Drinks aren't cheap and the cocktails could be better. Whilst staying at the Novotel Phuket Resort we visited the new Novotel Phuket Vintage Park located in Patong and it looked fantastic, however it didn't have the views and character of the Novotel Phuket Resort.

Room Tip: The Novotel Phuket Resort is a great place for kids, however older people may find the steps and hil...
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 8Regatta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Sydney, Australia
Level 4 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 6, 2014

on our arrival at 11.30 we were sent to a room that took us 5 minutes to get to, our son slipped twice [very slippery].only to find no bed for our son and no where to put it. back to reception and finally we were put into a family room in the corner. next morning after a goodnight sleep we got to enjoy the hotel and friendly staff, restaurant were great and pools fantastic.

Room Tip: make sure when book family rooms that is what you get
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  • Stayed June 2014, traveled with family
    • Value
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Helpful?
Thank DC20145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traralgon, Australia
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 4, 2014 via mobile

We had a great time here. Can't fault the cleanliness and facilities. Three great pools but would have preferred a kid friendly one just for the adults. Will definitely will be returning to this resort again in the future . It is a couple of Ks from the heart of Patong but we enjoyed the respite from the business of town. Staff were so helpful and friendly and were always eager to assist. We were upgraded to a beautiful seaview room on request and would recommend room 929 if you don't mind a walk up the steep hill. We did become fitter staying here and did not mind this added bonus... Thank you.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catherine m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 4, 2014 via mobile

I visit tailand before six months and I stayed to Novotel resort for eleven days !!
Best holidays that I ever had !
All of them in resort was very kind and with a big smile every time !!!!
The breakfast that I had every morning was perfect and the view magnificent !!!!
I hope to come back next January in the same hotel !!!!!!!

Stayed January 2014
Helpful?
Thank Nasia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaconsfield, Victoria, Australia
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 1, 2014

Stayed in June 2014. Rooms were great, ocean view worth it. Pools fantastic, best kids pool I have seen (sectioned into 3 different depths). Kids facilities very disappointing. Kids club was one small room that was not staffed full time (booking had to be made). And it was filled with toddler equipment. The outdoor play area was also filled with toddler equipment., nothing for older kids (mine 4&6). And despite a kids menu being found amongst the array of theme menus, we were unable to order kids meAls from room service or elsewhere. Service requests were a little slow but staff were very friendly. Breakfast buffet needs to have some variety from day to day. Probably wouldn't stay here again if traveling with the kids.

Room Tip: Ocean view worthwhile. Block 5 close to reception And facilities.
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  • Stayed June 2014, traveled with family
    • Value
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    • Service
Helpful?
2 Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 4 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 30, 2014

We are a family of 4, son age 9 and daughter age 5, stayed for 4 nights.
We arrived 9pm and received at the check in by very friendly staff Marinell. While checking in, we were offered fresh juice and a refreshing towel. We stayed in a family room, corner room 212. Really quiet and we love the balcony overlooking the patong beach.
We went to have dinner immediately at Ruen Thong Restaurant - good food.
The happy hour at the pool side is our favorite! Breakfast was OK.
Ms. Marinell made our planning of itineraries easier by giving us useful ideas. She booked us a complimentary trip to Jungceylon and a hotel car to drop us at the airport on our check out. Many thanks to Ms. Marinell at the check in desk.
My daughter left her 4 year old cat (Plush) I called and housekeeping confirmed that they have kept it. We sure will be back to collect cat by August and to experience this hotel again!!! And the stairs too!!! A lot of stairs but it's ok, we needed to burn down the calories though from their lovely restaurants.
Great location far from the noise of Patong Beach. Great staff!!! Love it!!!

Room Tip: Corner room is quiet. Book the trip to Jungceylon at the front desk in advance.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wei A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 30, 2014

We have been here for 8 days and whilst I can't fault anything in particular, this resort just doesn't have a great amount of ambience about it. The views are fabulous, and the ocean breeze means its much cooler, 99% of the staff are lovely. We upgraded to a suite room (411) which has a lounge and separate master bedroom, lovely big spa bath, 2 balconies and kitchenette with full size fridge. The room has been cleaned perfectly every day. The food is above average. The massages are good. We are accor platinum members (the highest level of membership) and usually get preferential treatment at all resorts but have really had to push for anything here. There is a huge 'V' executive room for members, however it is underused and although in other hotels we receive canapés, drinks etc, they only offer soft drinks here, and even then a lot of the staff stare at you blankly when you show them your card and request a drink. We get the feeling they are not really interested in providing for their members. We took a day trip to the other novotel (vintage) resort in patong and found they offered snacks, bar, massages plus more in their executive room. All in all this hotel ticks most of the boxes but somehow just still doesn't quite feel as good as others we have stayed at. If views are your thing then stay here, but be prepared to hike up and down steps constantly. This would not be a hotel I would personally recommend to other people with kids under 10 yrs for that reason.

Room Tip: If you have kids do not be tempted by the views from higher rooms. Choose 308-314 group (closest to...
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  • Stayed June 2014, traveled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Resort

Property: Novotel Phuket Resort
Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Patong
#9 Luxury Hotel in Patong
#9 Romantic Hotel in Patong
#13 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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