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“Christmas Holiday in The Novotel”

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Novotel Phuket Resort
Ranked #10 of 329 Hotels in Patong
Certificate of Excellence
Reviewed December 29, 2013 via mobile

Great location hotel, staff very welcoming and helpful too. We did have a problem when we arrived with the sink in the bathroom being blocked. This was rectified when we brought it to the attention of the staff. On the down side (if I have to choose one) my bed was a little too hard for me. would recommend this hotel though!!

Stayed: December 2013, traveled with friends
1  Thank loughmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 28, 2013

We stayed here Nov/Dec and had a great time. Our first room allocation was, in our opinion, unsuitable to accommodate three of us. Advising of our concerns was painless and promptly attended to with a much larger, and more comfortable room provided, thank you Julien.
The property is sited in a position to provide an elevated view of the beach, depending on which block the room is the view will be different. The staff here were totally accommodating and seemed very genuine in their attitude. The bell boys were fantastic in their attitudes, engaging with them in conversation was a bonus, they were very informative! My wife and daughter said the spa was excellent with staff that were obviously very experienced, a cut above the many spa services offered elsewhere. The buffet breakfast was excellent, with a selection that was suitable for all tastes. The egg chef, always pleasant & smiling provided a great way to start the day. We had two evening themed buffets, one Latino, the other seafood, both were worthy of a mention as the quality and selection were impressive.
The well furnished restaurant(s) location is in a great setting, overlooking the sea as well as two of the three resort pools. Although the resort is on an elevated position requiring a bit of fitness to walk up from the road, there is a 24/7 'in property shuttle' to take you up. The beach close to the resort is good, and the walk along it, even to the farthest end is worthwhile. The resort does offer a shuttle into Jungceylon shopping centre and this is certainly worthwhile when really hot, however the frequency of the shuttle could be upgraded to include a greater time spread and more services.
In summing up; we would definitely enjoy staying here again. Apart from those whose names I recalled, Julien & Simon, I would like to pass on my regards for good service to the many local resort employees that added to our enjoyment.
A final accolade for the ever pleasant and friendly security man, a total gem.

Room Tip: We stayed in block seven, in our opinion, much better views, and a cut above block one. Other block...
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  • Stayed: November 2013, traveled with family
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Thank Laurence B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, Room Division Manager at Novotel Phuket Resort, responded to this reviewResponded December 29, 2013

Dear Laurence,

Thank you for taking the time to write a comment about your recent holidays at Novotel Phuket Resort.
It's good to know you enjoyed staying with us as we liked your company too.
As you noticed, we wanted you to be at "home" and this is why I guess you felt so comfortable.
Thank you for the description made about the hotel facilities and services offered. Such feedback with regards to shuttle service is valuable in order for us to satisfy every needs. And this what we strain to do on daily basis.
Your words have been shared among the team and every single person concerned appreciated your observation and sincerely hope to welcome you back very soon.
We will make your stay with us as enjoyable as the previous one.
By the way, may I suggest you to experience the spa next time.
Best wishes for 2014.

Kind regards,

Julien Otzenberger
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2013

its a great resort to visit, and well maintained. staff over there are really good ,kind and helpful.
Managers like Mr.Julien and their team are doing great job!!!
would definitely like to recommend my friends and family to visit..

Regards,
Jasvinder Singh

  • Stayed: December 2013, traveled as a couple
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1  Thank Jassingh007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, Room Division Manager at Novotel Phuket Resort, responded to this reviewResponded December 29, 2013

Dear Jasvinder,

We are glad to notice you took the time, once again, to share your experience after having stayed with us at Novotel Phuket Resort.
The team and I are proud to know you appreciated our hospitality and sincerely hope to welcome you back, or any one you recommended us.

Best regards,

Julien Otzenberger
Room Division Manager

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Reviewed December 20, 2013 via mobile

Resort around lobby and pool areas is nice with great views over Patong, Rooms ok well appointed and well serviced daily. Good fun environment around bottom pool daily and kids alike mix well , with the other pools tend to be used by adults . Customer service upon check in was poor, after a long flight and travelling with two kids I arrived around 2am local time and no one helped with luggage, then met a miserable rude person at check in desk, really disappointed as first impressions count and this set us up to a bad start, enough for me to consider finding a new hotel. Overall though this is a good establishment but a lot if staff have a " can't be bothered" attitude.

  • Stayed: December 2013
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1  Thank jonnywatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, Rooms Division Manager at Novotel Phuket Resort, responded to this reviewResponded December 23, 2013

Dear Jonnywatson,

Thank you for taking the time to share your experience after having stayed at Novotel Phuket Resort.
It was obviously a bad start and I can understand the frustration felt. Please allow me to express our sincerest apologies for the inconvenient experience.
The employee's attitude upon arrival was definitively not acceptable and we will take the necessary action to prevent such behavior as this is very far to be a representative image of the spirit here at Novotel. Indeed, the team and I all strive to provide the best customer experience.
However, we appreciate you finally had a good stay with us and really hope to welcome you back again.
If so, send me a mail in advance at room@novotelphuket.com as I will be pleased to personally welcome you.
Meanwhile, we wish you a merry Christmas and an happy New Year.

Best regards,

Julien Otzenberger
Rooms Division Manager

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Reviewed December 20, 2013

We arrived early and were given an early check in which was excellent but rooms in block 6 are very old and should be avoided as they have not been renovated in years. We are now in block 2 and rooms there have been renovated and are considerably better. The WiFi tends to be a bit slow and we had to ask engineering to take a look at it. The drain in the shower was blocked and overflowed and needed to be cleared. However, the view from the bar, reception and the pools is breathtaking and the staff are extraordinarily friendly and helpful.

Room Tip: Avoid rooms in block 6. Rooms in block 2 are better. Ask for a sea facing room.
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  • Stayed: December 2013, traveled with family
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1  Thank roryjdoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, Rooms Division Manager at Novotel Phuket Resort, responded to this reviewResponded December 23, 2013

Dear Roryjdoyle,

Thank you for choosing Novotel Resort for your stay in Phuket and glad to see you already found the time to write a review while staying with us.
Block 6 is actually not that old but some touch-up and minor maintenance may be necessary indeed. Our Chief Engineer has been already informed accordingly.
However, it's true indeed that block 2 is much better as it has been renovated very recently and offer sea view for most of the rooms.
We sincerely appreciate the comment made about the friendliness and helpfulness of the staff and you can count on me to let them know about your observation.
Thanks again for having shared your experience and we are looking forward to seeing you and your family very soon.
Happy festive season.

Sincerely yours,

Julien Otzenberger
Room Division Manager

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Reviewed December 19, 2013

  • Stayed: December 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank brushie1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 15, 2013

Stayed here for 4 nights in december. I have travelled to phuket for about 8 times and stayed in several locations ( bangtao, kamala area and patong). It is a good hotel to begin your holiday with. It is on walking distance to patong beach and the shopping streets ( never need a tuktuk) and it is fortunately not in the middle of patong like the other novotel. Rooms are clean and beds are good. Pool area is great, especially the views from the first terrace. I reckon that in high season (during christmas times) this area gets a little too crowded. Staff is friendly and breakfast was ok as well. Overall price quality is good. You get what you expect from a 4 star Novotel, although not that extra step.

Room Tip: Do not stay in building 1. Very far from the pool area, main lobby and restaurant ( breakfast)
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  • Stayed: December 2013, traveled as a couple
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Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Resort

Address: 282, Phrabarami Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Patong
#9 Romantic Hotel in Patong
#9 Luxury Hotel in Patong
#13 Family Hotel in Patong
Price Range: $69 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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