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“Good place to stay. Peacful.” 4 of 5 bubbles
Review of Novotel Phuket Resort

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Novotel Phuket Resort
Ranked #10 of 309 Hotels in Patong
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Good place to stay. Peacful.”
4 of 5 bubbles Reviewed October 3, 2013

We stayed here for 2 nights. it’s a decent place with very helpful staff. They have tennis court, which we used and enjoyed. It has free shuttles to jungceylon mall, which is very helpful. Rooms are clean and decent, sea view rooms are better. However, vintage park is little better than this in terms of room and location.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mili821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,632 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (593)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Cape Town
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

First of all. This hotel is one of the best hotels in Patong. I have stayed here 3 times. The staff goes out of there way to make sure that everyone is happy and the guest get looked after. If you are looking for a great holiday this is the best hotel for sure.Working in a hotel myself I know that you can not make everyone happy. But some of the things that is on tripadvisor is just not so. Hotels has to get renovated so get with it. I have never ha any problems with the shuttle bus. And also never have been sick from any of there food. So come on please gest real. This is a great hotel.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LeonLie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed September 29, 2013

This was our worst trip to Phuket ever. This hotel was noisy & not relaxing at all. There was jackhammering every day of our 8 day stay, from 9am to 6pm. My family all got sick on our first night after having the seafood buffet. So trying to recover in our rooms with the constant jackhammer was unbearable. The shuttle into the shopping precinct was always full & did not run frequently enough. The last run was too early at 4pm.
Our room was up 3 flights of stairs (with no lift available) we had no direct access through to the hotel lobby or pools. We are fit people, but this was just beyond annoying. Only 2 out of the 3 pools were available during our stay.
We found the staff very polite, so this would be the only positive on an otherwise dreadful stay.

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank CRampling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
3 of 5 bubbles Reviewed September 29, 2013

Very nice location and ambience. Walking distance to the beach and shuttle service to the town center.
Rooms are a bit untidy and food not good. We all had bad gastroenteritis through out the stay.
Need to take care of the infection control.

Room Tip: Ask sea facing
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DocHemat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong, Thailand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed September 28, 2013

we are currently staying at the hotel. they advised when checking in that the pools are under repair but did not advise that some blocks of units are being renovated. this meant that we have jackhammering during the day and need to walk an extra 100 stairs to get to the pool area.

I understand that hotels need to be updated but its a bit rude to not be told of the issue when booking the room.

Stayed September 2013, traveled with family
Helpful?
1 Thank matt w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed September 26, 2013

I stayed in last week of August with my family on a vacation, It was bad decision.
This is worst to place to stay in Patong. Very nicely located just at the beginning of phuket beach with nice view and good property. Very poorly managed. The breakfast is awful with scratches on all cutlery. The house keeping and room service is the worst. I can share an incident , i checked in the hotel at around 3 pm, there were used and leftover lying outside the room of the patron and i came back around 11 pm after dinner still they were there. I had to call duty manager to remove the same. The staff is very slow and the hotel is also old. Badly needs renovation. The toilets in lobby are worst unclean anytime you go. You can better property around the same vicinity. The hotel has lackadaisical attitude and they don't care for guests it spoilt our very wonderful holiday. I will strictly not recommend this place not to even to my enemy.

Room Tip: Ask for Sea facing and that too newly renovated block.
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ROCKYPRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed September 25, 2013

Awful service.
We fell sick on the 2nd day of our stay and they dont even have a first aid kit for their guests! Two travellers who were too sick to move and were told go to down the hill to purchase medication..

Angry service 2
We needed to call our local travel agent as the airport transport was running late and we had a flight o catch. I seeked assistance from the staff, janya and was told i had to pay per min charges! What is this!!!!
After we used our personal mobiles to make the call (mind u, we had to pay overseas charges), another colleague came over to inform us the same infomration which we got through our mobile. Infuriating!

Alright service:
They did send a small basket of fruits as a get well gift for us.

Room:
Rooms were ok.

Location:

Quiet and good. Far from the main buzz and hype!

  • Stayed September 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Cher-Sze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Resort

Property: Novotel Phuket Resort
Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Patong
#9 Luxury Hotel in Patong
#9 Romantic Hotel in Patong
#13 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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