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“Good” 4 of 5 bubbles
Review of Novotel Phuket Resort

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Novotel Phuket Resort
Ranked #9 of 319 Hotels in Patong
Certificate of Excellence
Tehran, Iran
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good”
4 of 5 bubbles Reviewed August 4, 2013

I staye novotel for 7night,the location was wow!rooms clean and well equiepped,thare was iron in room which is very good,but there were no thoopaste,we had a ocien view which was great.but the breakfast buffet wasent good at all,just one type of cheese,no fish and waffle,vegetable was poor.sttaf and lobby good,there was 3 pool which wasent conect to each other and u mist go from steps.therefore it eas great in rooms and good in others!

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Ilana-Aayani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this review, August 6, 2013
Dear Ilana-Aayani,
Thank you very much for writing up about your recent stay with us.
I have shared your comments with my team and we will look at the items that you had mentioned about, especially about the breakfast items.
Currently we have an extensive array of culinary delight on the breakfast buffet, from the usual "choose your own breakfast egg", to french toast, to Asian Vegetarian items and our latest addition was the Indian Vegetarian corner. We will continue to improve on the variety and try to cater to as much request as we can.
I hope that you will come back to stay with us again soon, so that you could see these improvements.
Thank you.

Shafar Jamaludin | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,791 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (618)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Los Angeles, California
Level Contributor
132 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed August 3, 2013

We were even not able to stay there as upon arrival we were told that the hotel was undergoing renovations and we had to relocate to another Novotel in the city. A city one, not a resort one.

These type of behavior are not acceptable. Such information should be clearly mentioned at the time of booking and not upon arrival.

Customers are not fools nor hostages.

Stayed July 2013, traveled with family
Helpful?
3 Thank Gaëtan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this review, August 6, 2013
Dear Gaetan2013,
Thank you very much for sharing your experience with us. I truly apologize for this incident. My team should have been more sensitive of the situation and informed you of the situation prior to your arrival.
However, at the same time, I believe that the alternative arrangements that was made for your stay had been appropriate and I hope that you had had an enjoyable stay at the location that we had selected.
I hope that we will get a second chance and am looking forward to having you back with us soon.
Thank you.

Shafar Jamaludin | General Manager
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Level Contributor
8 reviews
5 of 5 bubbles Reviewed August 3, 2013 via mobile

We stat here for 12 days everything was fine , The view was amazing . The room was verry well also The Balcony but
I wanted à longchair its more comfy at The chairs ! For read books. And for The Sun . I have already booktt for januari 2014 for 25 days . I hope so that i can have the longchair on the Balcony And everything is perfect . I Will stay everytime that i come to phuket here. Thank you for everything .

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Zusjes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this review, August 6, 2013
Dear Zusjes,
Thank you very much for your comments with regards to your recent stay with us. I greatly appreciate all your comments and will share them with my team.
Do let me know of your booking details via email to the hotel and I will look into what I can do with regards to your request.
We look forward to welcoming you back here. See you next year.
Thank you.

Shafar Jamaludin | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 3, 2013

We have just returned after spending 8 nights at the Novotel booking the deal via deals.com. This was our 5th time to phuket and our first time at the novotel. initially we were very disappointed with the first room they put us in. It was located at the top of the hill facing the hill no ocean views and we have 2 young children. Firstly the room was old tiny and in need of a refurbishment. With a double bed and 2 rollaway beds there was no room for our luggage. I immediately complained to Michael and he went out of his way to consult his manager, Cathay. She contacted us to say the hotel was overbooked by 10 people and if we could move next door to another hotel (paragon) for 2nights and then she would upgrade us to a better room. The rooms at the Paragon are massive with a large bathroom which included a bath.we were very happy, I was reluctant to return to the Novotel but when we returned they put us into a new 1bedroom suite with a jacuzzi and ocean views..the room was outstanding and more suitable for a family. The pools are great and The staff are very friendly and the girls in the beauty room are amazing and give the best massages. It was good to see they went out of there way to make us happy and Michael,Supawumin and Cathy went above and beyond to please us. We will return next year with our extended family.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Melclat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this review, August 6, 2013
Dear Melclat,
Thank you very much for writing a review of your recent stay with us and also letting us know of your experience. Also thank you for your understanding of the situation with the room arrangements.
The team understands how important it is to ensure that all our guests truly enjoy their holiday with us and try their very best to ensure that this happens, even though sometimes it doesn't really works in our favor, but as long as our guests enjoys their stay, that is more important. And in this case, I believe that the team have achieved their goal.
I am happy to hear that you intend to come back next year with your family. We are all looking forward to having you back with us again.
See you next year.

Shafar Jamaludin | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wangaratta, Victoria, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 29, 2013

I had not traveled overseas before so was a bit unsure of what to expect. I purchased a voucher to stay for 8 nights at the Novotel and cannot speak more highly of the experience. We were never treated as any differently from a full price paying guest and the staff could not have been more friendly or helpful.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Marie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this review, August 6, 2013
Dear Marie,
I am happy to hear that you had chosen Novotel Phuket Resort for your first overseas trip. And delighted to hear that we had made your first ever trip abroad a memorable one.
At the Novotel, all our guests are treated as a VIP, no matter where they are booking from. And this was evident from your review.
I hope that this will not be the last time you travel abroad and should your travel plans brings you back to Phuket, you know that we are always here to welcome you back (to your home in Phuket).
Thank you.

Shafar Jamaludin | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 28, 2013

stayed for 3 nites and 4 days. Everything was perfect.It is on a small hill and because of that ther are some beautiful views of patong beach. Calm and little secluded and highly recommended.
Lift is on the way, so till it gets ready have to take stairs :). Staff is ready to pick and drop from lobby to mail road(down the hill).
Breakfast is OK but repeatitive.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Ambareesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this review, August 6, 2013
Dear Ambareesh,
Thank you very much for your review of your recent stay with us. I am glad to hear that you had enjoyed your stay with us.
Yes, the elevator for Block 5 should be up and running soon. The other tall blocks in the resort (Block 8 & 9) have already their elevators running since late last year, giving the convenience to all the occupants of that building. And once the one in Block 5 is ready, it will be a "see-through" elevator where you can also enjoy the stunning view from the ride.
I look forward to having you back with us soon.
Thank you.

Shafar Jamaludin | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Resort

Property: Novotel Phuket Resort
Address: Patong Beach Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Patong
#8 Luxury Hotel in Patong
#9 Romantic Hotel in Patong
#13 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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