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Novotel Phuket Resort
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Reviews (3,258)
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All reviewscoffee housepatong beachsea viewfree shuttlemiddle poolshuttle servicetuk tukthai restaurantseafood buffetandaman seaflights of stairssecurity staffthe north endsteep hilltour deskpools are greatspecial thanks
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Reviewed January 17, 2013

The overall experience was so gud as i have enjoyed the pool swimming and the poolside bar guy was v nice n the management was v helpful breakfast was delicious with diff combination. They have a tight security.
The spa was really gud
Yes if u have a company for pleasure they ll charge u extra for that ;)

  • Stayed: June 2012
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Thank Khitran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this reviewResponded January 18, 2013

Dear Kithran,
Thank you very much for your very positive comments. I will definitely share this with my team here.
Security in a large resort area is very important and we look at this matter seriously to ensure that the only experience that you will get in Phuket are good ones.
We look forward to your next visit to Phuket and please do not hesitate to contact us directly for your future visits.
Thank you.

Shafar Jamaludin | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

We stayed at this resort in August 2012 for 6 nights after staying at the Holiday Inn. We were extremely disappointed we chose this resort, especially for our last 6 days in Phuket.

On arrival we checked in and had to wait over an hour & a half in reception for our bags to be taken to our room.

Our room was beautiful and the view was the best part of our stay.. it was AMAZING!! But ohmigod.. the hill and steps to get to our room.. it killed us every time we had to walk up to our room. Apparently not long after lifts were being installed?? Thankgod for that!

TV reception was pretty average at times and our aircon kept cutting out during the night (on quite afew nights) so we were extremely hot and sweaty.

Buffet breakfast was average, not a huge selection to choose from and the staff were pretty slack not clearing the tables once guests had finished there breakfast. We couldnt help ourselves to bacon, we were given only a certain amount. Coffee or tea wasnt offered or on our tables, we had to help ourselves.

The free shuttle bus was always full and needs to run at later times. The resort was just that too far out of the way. Often we had to tuk tuk or walk as the shuttle buses were full.

Didnt find the staff to be very friendly and helpful. Was such a shame to end our holiday here. I hope they improve because it is a beautiful resort with amazing views!

Room Tip: With lifts being installed the higher rooms have beautiful rooms, I just hope they have fixed the airconditioners so they work all night long for you.
  • Stayed: August 2012, traveled as a couple
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Thank CMorros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

Stayed at this hotel over xmas an new year, and was truely brilliant, in a great spot at the end of the beach, far enough away freom the hustle and bustle of bangla road but a nice steady 10-15walk away so easily accesible if thats what your after in the evening as we were. We had some amazing views over looking the beach an sea and definatly worth the extra money. The staff couldn't do enough for you especially on arrival was very impressed with the whole process. Quite alot of steps around the place but only what you'd expect being on a hill. Brilliant experince that i would recommend to anyone.

Room Tip: Pay the extra and get a sea view well worth the money.
  • Stayed: December 2012, traveled as a couple
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1  Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this reviewResponded January 18, 2013

Dear Ben,
Thank you very much for your positive response and we are glad that you had a truly enjoyable stay with us over the Christmas and New Year period. Out location is one of our strongest point and it could not get any better than this. I hope that you enjoyed the firework display of Patong that was clearly visible from the resort.
We look forward to you next visit to Phuket and please do not hesitate to contact the hotel directly.
Thank you.

Shafar Jamaludin | General Manager

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Reviewed January 13, 2013

This was our 2nd visit to Novotel Patong (previous one 6yrs ago); again it was lovely we had a suite with an interconnecting room for a friend and our 5 year old daughter didn't want to leave...The staff couldn't have been more obliging or helpful. Breakfast was fine and every clean, we stayed over Christmas and the Christmas eve Gala was lovely. I actually lost my phone at this event and the staff went above and beyond to find me and return it.

Only area that could do with some work is the sun lounge and the people that reserve them from breakfast and don't show up until 11am....the hotel needs to come up with another way of managing this; overall beautiful place and would visit again....the view over the ocean is spectacular.

Room Tip: If you can get a room upgrade and over look the ocean it really is worth it
  • Stayed: December 2012, traveled with family
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Thank JenVC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2013

Me my wife & 2 kids aged 14 & 13 have just returned from the Novotel staying there for xmas & the new-year.
Upon our arrival we were taken to our room when we walked in we knew something was not right just one double bed?
We told the luggage boys to get someone from reception to see the situation they sent this guy in his solution was to put an extra single bed in the room i said one extra bed? what about my other teenage child?
He suggested that they removed the chair table & other furniture & we put the beds together i explained to him that we had booked our holiday 9 months in advance & that the hotel knew the ages of our kids & that we would require 2 double beds in a double bedded room one bed for me & my son & a bed for my wife & daughter i explained that my kids had reached puberty & the set up was clearly not acceptable.
He took us up to reception to speak to the tempory acting manageress she was rude beyond belief she said this is how they do things there i clearly told her i was not going to accept this we sat arguing for about 30 mins she walked off & about 10 mins later told us we could have a family room in 24 hrs it was so obvious they had clearly over booked the rooms.
A day later guess what? we walked into a room twice the size with 2 double beds******
I have to admit that other guest reviews have got it right the front desk staff are so rude.
Breakfast We have travelled the world & all over the far east it was bad the food was of poor standard the egg chef was cooking omelettes with out cleaning the pan one after the other chillies poor kids & ham/bacon poor muslims.
On one occasion i got some bacon it was cold just as i was about to give up the head chef came over for a chat i told him my concerns he went over to the bacon put his hand under the bay marie the candles had gone out he was not an happy man.
We only ate there one more time same poor standards a bit annoying saying i had paid in full before leaving the UK.
The pool situation regarding sun beds reserved is the worst i have ever seen i dont know how they do it all beds gone by 8am & nobody on them sometimes until after dinner you know who you are.
The new-years gala dinner £100 each was as bad cold tepid food done on a cheap scale budget with no lighting on the tables we could not hardly see what we were eating really poor come on Novotel pick your game up!
The pools were lovely & the grounds equally.
The tuk tuk men who drove you up & down the hill to the street & the security guys were the best staff in the whole hotel always smiling.
Drinks & bar food reasonably priced always an happy hour.
Rooms were clean but dark & shabby but i understand there are plans to upgrade.
Would i go back to this hotel simply No it is a weak link in the Novotel chain.
It is not even classed as a budget hotel but trades like one my advice would be to choose elsewhere with happy & competent staff who take pride in giving good service to their good paying customers.
If you read my other reviews you will see i am a fair & honest person who has given glowing reviews for hotels when deserved.
Dont go there you will be disappointed if i had had just an isolated unhappy experience then i would not be writing this review but one thing after another i felt i needed to share my thoughts.

Room Tip: Double check before leaving home you have what room you have been given because itr may not be the same as the one you expect.
  • Stayed: December 2012, traveled with family
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1  Thank bule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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