I would certainly not advise anyone to stay at Novotel Phuket if they were looking for a nice holiday . It is a true bucket hotel . Totally only interested in filling the rooms and packing the restaurants to capacity. They cater mainly for corporate events and when we were there , the event guests would flood the lobby , taking it over as if it was their corporate headquarters . Talking loudly and screaming down corridors .
Buffet dinners were a joke as not only were there huge groups who grabbed everything off the platters , but there were huge queues at every station .
The so called shuttle service can only seat 7 when there must have been close to a thousand guests during peak time.
The service consisted of trainees who were clueless and could barely speak English .
The full-time Thai staff were arrogant and dismissive. I showed the Thai manager my bite which looked like it was from a bedbug , double hole and she said I could get some ointment . Emails to the GM and general office were ignored.
The tours at the desk cost more than a third of what was available locally .
The concierge desk was overworked and the bellboys were so busy and probably flustered because the shuttle bus was so overbooked .
I had to wait for more than 20 minutes for a shuttle to the entrance only as the big bus convoy for the convention guests took priority
Not a nice escape but rather an expensive reminder of what not to do when one goes on holiday
- Official Description (provided by the hotel):
- The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more less
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- Also Known As:
- Novotel Phuket Hotel Patong
- Novotel Hotel Phuket
- Novotel Resort Phuket
- Novotel Patong
- Patong Novotel
- Novotel Phuket Resort Patong