I feel really bad about this hotel, I believe that it could have been a lot more amazing had the staff and management had cared more about its patrons. The view is spectacular and having a private beach was a definite plus, but that was just about the only thing worth going for.
And then it all started, the bathtub had dead moths in it and when we tried taking the extra pillow from the cupboards it was very dirty.
Secondly, we tried ordering room service at 6pm but were informed the room service was closed. We had to go to the restaurant in the hotel nearby that was charging 650 baht for a buffet and a show and everything else was really expensive. It would have been worth it if we were starving, but we weren't too hungry. When we refused the buffet we were carted off to a corner and pretty much almost ignored. On another note, the next day I ordered a beef burger which came an hour later. It was cold, the bun was on very old bread and the beef didn't taste safe. We only finished the fries.
Thirdly, we were severely bitten by bed bugs. We tried sorting this out with the hotel but there was only one girl at reception who only wanted to spray our rooms. And then she said that the hotel was full and we could not get our rooms changed. After calling Agoda, we were informed that we could have gotten a room change to the bigger hotel next door but when I showed the email to the receptionist she kept saying check out, check out so we decided to check out instead. We then had to pay for hotel transfer as well, they refused to call a metered cab for us too. This whole affair took 3 hours of trying to organise and negotiate with Agoda and hotel management and quite obviously being cursed at in another language.
It has quite severely impacted our holiday as we spent the rest of our holiday itching and feeling extremely sorry for ourselves. We were only refunded one nights stay, with no apology or reparation. We have tried sorting this out but both Agoda and the hotel have ignored us. By the way, the pictures were taken in the hotel lobby during that 3 hour debacle while we were getting cursed at.
- Official Description (provided by the hotel):
- Blue Ocean Beach Resort, located in a quiet area on the Tri Trang Beach, is just about 5 minutes’ drive from the Patong Beach. Offering its very own private beach, with white sand and crystal clear water, is very suitable for families and friends who look for the qualities of a serene and relaxing environment whilst, on a holiday. The Resort offers a fantastic choice of two different room categories, the deluxe room, and the Junior Suite. All rooms at the Blue Ocean Beach Resort are very spacious (38 – 43 sqm) and offer sea views. Imagine staying in a room with a balcony that opens up to the vast, calm ocean with the wonderful breezes hitting you softly and frequently. ... more less
- Reservation Options:
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- Also Known As:
- Blue Ocean Beach Resort Patong, Phuket