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Novotel Phuket Vintage Park
Ranked #10 of 331 Hotels in Patong
Certificate of Excellence
Reviewed April 17, 2014

We had such a great stay in Novotel. :)
Location is perfect, just walking distance to Bangla.
Room is totally admirable! Ours was overlooking the pool.
Amenities are well-kept.
Buffet is good.
Everything was perfect and was a breeze, thanks to Liezle and Jane who made our stay unforgettable. :)
Definitely going back! The best in Patong!

  • Stayed: February 2014, traveled as a couple
    • Value
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3  Thank Kirsti Zyrel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, Manager at Novotel Phuket Vintage Park, responded to this reviewResponded April 23, 2014

Dear Kirsti Zyrel M,

We really appreciate your short review on tripadvisor and share with other the wonderful time that you had with us.

From your photo, we can see our Honeymooner set up decoration so this trip must have been a special one for you both. Glad that everything went perfectly.

Your personal compliments towards Jane and Liezle has been passed on and will join the numerous one that they already got on our "Wall of fame" which is a constant source of inspiration for all our team.

Kirsti Zyrel M, do not hesitate to let us know when you will be back so that we can have Jane and Liezle welcoming you in our Le Club Lounge. For the Best Price Guaranteed, check our rates on novotel.com/8099.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com

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1,160 - 1,166 of 2,190 reviews

Reviewed April 16, 2014

I was there last week for three nights and it was am amazing stay for me and my family.When we reached hotel my daughter was not feeling well so in spite of our reaching early they still checked us in without any delay and all the process was done swiftly. About the Hotel i would start with room it was very good and had a good view of the whole hotel and the pool alsoa plus side that it was not far from the lobby.The Pool is like amazing, drinks and food and the pool bar was nice and the best of it was the Strawberry Mojito. Being an Accor Hotel member i was personally invited to the pool party by the relationship manager Jane and we thoroughly enjoyed it.

The tour services provided by the hotel was impeccable and very reliable i would like to give a special mention to Rival who sits on the tour desk , his bubbly nature and the concern for our trip was very impressive. Moreover i did not even had to go out of the hotel to get trivial things as they had a small shop inside the hotel which sold almost everything from Drinks, snacks to swimsuits. My daughter enjoyed playing in their Children Club so much .Overall we had a great time the only thing i would like them to change is too add a little bit more variety to the Room Service menu.

Room Tip: Rooms Nearer to Lobby are preferable.
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  • Stayed: April 2014, traveled with family
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4  Thank Riha171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, Manager at Novotel Phuket Vintage Park, responded to this reviewResponded April 19, 2014

Dear Riha171,

Many thanks for your review and glad to see that you enjoyed your stay as well as all your little ones. As a kids friendly hotel, it is important for us.

First of all, I hope that your daughter is feeling better and that it is all forgotten by now. Great to see that the check in process was fast and efficient.
As an Accor Members, you are invited to our weekly Management cocktail around the pool bar and we take this opportunity to know you better while having a drink. We can see that the Strawberry Mojito was your favorite of all. This is just one of the benefits that we offer and there are a lot more.

Your comment about the variety of the room service has been passed on to our Executive Chef as he is actually working a new menu already.

Rival and Khun Nim were thrilled about your comment about the tour desk and the kids club. There are working very hard to make sure that your requirements are fulfill.

Riha171, we appreciate your feedback and we looking forward to welcome you back for your next holiday in Phuket. For the Best Price Guaranteed, check our rates on novotel.com/8099.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014 via mobile

only worth $40 per day. WiFi is bad, had to complain 5 times for them to change my room, they blamed it on high occupancy and the wifi account, it's a little better having moved to another room. bathrooms have mould in the grout, a/c vent was broken, not all 'superior' rooms are the same, the staff are friendly but if they don't listen, then they are useless. buffet breakfast is average, you can find better and a much cheaper breakfast from nearby restaurants. stay away from the magicians, they will make your money disappear (no joke, literally).

Stayed: April 2014
3  Thank Hil1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, Manager at Novotel Phuket Vintage Park, responded to this reviewResponded April 25, 2014

Dear Hil1987,

Thank you for your review about your stay with us and I am very sorry for the poor impression left on you.

We strive to provide the best of the Thai hospitality to each of our customers and it seems that we have failed in your case. All our Management team show it's concern during our weekly Quality Meeting and we really would like to know more about what's happen in order to have a closer look to each of those issues. Please, do contact me directly at h8099-rd@accor.com

Hill1987, hope to hearing from you very shortly and that you will, then, give us a second chance so we can show you our true value.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com

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Reviewed April 14, 2014

Great place to stay, was there for 3 weeks last year and were off again in a couple of weeks. Staff are very friendly and helpfull, only a short walk to the shopping centre and beach, beautiful rooms, only a couple of years old I think.

  • Stayed: May 2013, traveled as a couple
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4  Thank Rawinia01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, Manager at Novotel Phuket Vintage Park, responded to this reviewResponded April 19, 2014

Dear Rawinia01,

Many thanks for posting a review before coming back to your Phuket home. We are now expecting a new one after your stay.

Our hotel open in April 2012 and our location is one of the best that you can find in Patong.

Rawinia01, kindly send me an email with your booking details so we can arrange once more everything you need.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

We have recently stayed at the Novotel vintage park in Phuket. We have stayed at several hotels in Phuket now and definitely favour the Vintage Park. We like it because it has a great atmosphere with activities for families / children as well as couples. The rooms are everything that you need and the location could not possibly be more central. Although being in the heat of everything you still feel although it is a luxury retreat when you return to the resort.

  • Stayed: March 2014, traveled with family
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4  Thank GREG W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, Manager at Novotel Phuket Vintage Park, responded to this reviewResponded April 13, 2014

Dear GREG W,

Thank you for your 5 Stars review and to praise the high standards of service received during your stay. As many previous reviewers, you have found your place to stay in Patong once for all.

I really believed that we are at the right place to stay for families and couples who want to be in Patong and still enjoying a quiet time at the pool. We have also many activities for adults and kids.

GREG W, we looking forward to welcome you back and why not with relatives and/or friends. For the Best Price Guaranteed, check our rates on novotel.com/8099. ACCOR Le Club members enjoy added benefits at the hotel Le Club Lounge.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2014

This was our seventh trip to Phuket and we have stayed at a variety of hotels both in Patong and away from Patong. As we were traveling with a group of friends, eight all up, the intent was to have a short stay in Patong as the other friends had never been to Phuket and wanted to experience Patong. For us 3 days was more than enough for Patong. There are much nicer places outside of Patong and it all depends what you are looking for, if you want partying, then Patong is the place to be. If you want something quieter then Karon, Kata, Panwai etc. are great. Getting to the hotel from the airport is a 45-60min taxi ride. The hotel is situated about a 7 min walk north of Bangala Rd and the Jungceylon shopping centre. So far enough away from the hustle and bustle of Patong, but close enough to immerse yourself if you wanted to. Our group was greeted with cool towels and drinks on arrival and processed quickly to our rooms. We requested that all our rooms are near each other to make our life easier and this was warmly accommodated. The staff were friendly and helpful. The hotels is about 2 years old and the rooms were well furnished, nothing flash, but nothing poor. Our rooms all had a small balcony allowing you to sit outside if you wanted. The rooms we had, whilst a good size, did not have baths in the bathrooms. Not a problem for us but could be for people with young families. None the less the rooms were spacious and all had the hard Thai / Asian beds. After a while you get used to the hardness. Actually, who am I kidding you never get used to the hardness. I think from memory most if not all of the rooms faced the pool, which is a good thing and noise was never a problem for us.

We had the buffet breakfast included in our room rate, the breakfast was good with many selections of Western and Asian foods to choose from. Eggs were made to order, scrambled, poached, fried, omlettes etc. etc. We had now been travelling for a week so we were getting over the buffet breakfasts; they are more or less the same in most hotels. The only difference being that some of the higher rated hotels had more variety and more exotic fruits included. Anyway it did the trick.

The pool was great, I am sure you have read the other reviews about its size etc. The only complaint I had was the depth of the pool, it did not have a deep section. I think this becoming a trend with all hotels, disappointing. The pool bar is great and it has a happy hour every afternoon. The food at the pool bar was great and reasonably priced for a hotel.

If there was one complaint I had about the hotel, is while they give you free wifi you may as well have nothing because it is SO SLOW!! Actually it was unusable. Not the end of the world for me but I could see it being a pain for some people.

Overall a very enjoyable stay and would stay here again.

  • Stayed: March 2014, traveled with friends
    • Value
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1  Thank StanAman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, Manager at Novotel Phuket Vintage Park, responded to this reviewResponded April 13, 2014

Dear StanAmana,

Thank you for your review and taking time to share the good time spends with your group in our resort.

Greeting and smile is what's all Thai Hospitality is about. I am delighted to see that you enjoyed fully when you arrived after a long trip. What a great way to start your holiday, isn't it?

We were sorry about the Wi-Fi connection as well the hard mattress. Could you send me an email with the room number that you stayed in? I will ask our IT to check the equipment in this area. As for the comfort of the bed, we have mattress topper which will be the ideal solution. Once more, I will be able to update your profile once received your details information’s.

Your compliments towards our breakfast will be passed on to our culinary team. Nevertheless, we are open to suggestion and changes. Thank you for that.

Our main swimming pool depth is 1.40 meters which is quite the standards (as you mentioned yourself) in most of the hotels now. It is mainly a question of safety and hope that you can understand our concerns. Our room is a mix of modern and Thai decoration with a unique painting in each room representing some of the ancient Thai fairy tales. It was fabulous to see that loved it.

StanAmana, hope to score a 5 Stars review next time and for the Best Price Guaranteed, check our rates on novotel.com/8099. ACCOR Le Club members enjoy added benefits at the hotel Le Club Lounge.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com

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Reviewed April 12, 2014

So where do I start, the hotel upon arrival is stunning and the check in was informative and very professional. The lobby is gorgeous and we were acknowledged by every staff member.

Be aware that we were charged 1000 thb deposit per night as a deposit - something we weren't told at booking. This is refunded at the end of your stay.

We were taken to our room 5512 and it has a gorgeous view of the pool and we were very impressed with the fittings. The bathroom is lovely and has a great illuminated mirror.

The bed was comfortable with enough pillows and the room was cleaned to a very high standard daily - THANK YOU :)

There is a safety deposit box and ample storage in the rooms. There is a quaint little balcony that overlooks the STUNNING pool and pool bar.

The pool bar is open daily from early morning until 9pm and all the staff were great. The prices are expensive for Thailand however if you are only having a few drinks at the hotel and go out and explore the local area it won't break the bank. Plus between 4pm and 6pm they do a happy hour where it's two for one on cocktails, beers and soft drinks. So if you are at the beach or out and about in the days 4 pm is a great time to get back to the bar for a drink.

Check out the Jacuzzi area of the pool as it's a great way to relax as part of a day soaking up the sun.

We ate breakfast everyday and the selection is great bearing in mind this is an international hotel there really is something for everyone. So much so that on a couple of occasions we had noodle soup for breakfast!! There is something for everyone's taste pallet.

My only suggestion would be avoid peak times in the restaurant for breakfast if you want coffee serving without asking as the excellent waiting staff are a little under pressure during these times. I did notice that extra staff were brought in during these times.there are a lot of waiting staff but I suppose when everyone comes at the same time it's going to be difficult to keep on top of things. We are very low maintenance travellers so this was not an issue to us.

We didn't visit the restaurant in the evening but there are various types of buffets for between 500thb and 850thb from Seafood BBQ, Italian and Taste of Siam. With a huge selection of eating options on your doorstep we didn't use the restaurant in the evening.

On our first full day the weather was dreadful so we decided to visit the hotel spa for the couples treatment experience. IT WAS AMAZING! We paid 5999thb for a three hour package that included steam room, jacuzzi, Thai massage, facial. The staff were amazing the surroundings were tranquil. The massage was so relaxing and the facial was great. Thank You to all. Yes this is a bit pricey compared to what you would pay on the street but the experience and indulgence is well worth it.

We used the gym everyday and there is ample, modern equipment for you to get a good workout should you wish to do so. It's kept clean and there are towels and water for you to use.

The clientele at the hotel are international with a mix of European, Russian, Australian and Japanese. There were nice families and couples that gave the hotel a really good vibe.

Here is the only negative thing I have to write about the whole experience.

The Songkran Pool Party...

We visited during Songkran which is the Thai New Year! Apart from the traditional elements of the festival this is the worlds biggest water fight with everyone being armed with super soakers and you getting wet - AMAZING FUN! Tell me someone who wouldn't enjoy a water fight when the weather is 32 degrees!

Upon check in we were told of the pre Songkran pool party on the 12th April and we were excited. The party was billed as international DJ's with pool games and surprises.

Now as you will see from all of the reviews on this site this hotel is a hotel that is targeted to couples and families. During my stay at the hotel all I saw enjoying the pool was couples and families. This is why I will never understand the hotel would hold a party at the hotel that couldn't cater further away from their target audience couples and families.

The party was organised in conjunction with a "party company" called BCBG party by Cecilia... Which in a nutshell was a alcohol fuelled, self indulgent, elitist and Ibiza wannabe affair at a hotel that in the days before was a safe haven for many families enjoying the Novotel and Thai hospitality.

Let me give you a few of my highlights.

- A DJ playing deep house music that none of the hotel guests were dancing to or enjoying.

- A bikini contest which involved drunken scantily clad "ladies" doing their best Christina Aguilera circa Dirty era impression all for £50 prize money.

- the already steep drinks prices increasing for the day.

- The party was sponsored by a new beer company who from seeing the promoters reaction could see that this event was being held in the wrong place from the off set.

- 150 teenagers taking the hotel (that they didn't choose to book probably due to not being able to afford it) by storm to join the party which included smoking in the pool, drinking in the pool, showing their breasts, simulating sex upon each other diving over kids playing to name a few things. Plus thinking it was a great idea for to squirt water over the DJ equipment!

Now you are probably thinking I am an old fuddy duddy who has never partied in my life but just to let you know I'm 31 and my partner is 26 and I have spent my teens and twenties partying all over the world including Ibiza, Marbella and frequently out in London's west end.

For this type of hotel this party was cheap, that alienated the hotel guests in favour of some bird in a dodgy orange bikini and her mates to have a "let's pretend we are celebrities in some VIP beach club in Ibiza" at the expense of the couples and families who had paid to be there.

There is a time and place for parties like this, I don't think the Novotel Vintage Park was it.

Thankfully, as a result the party was finished by 7:15pm when billed to go on until 10:00pm leaving all but the bird in the dodgy orange bikini and the hotel staff to clean up.

I raised my concerns to the hotel management who were very attentive and took on board my comments - Thank you Rose and Nicholas.

The reason I have been so detailed in reiterating my feelings re: the party on here is to document how this party could have altered my guest experience.

Thankfully overall it did not. Great hotel, great staff, great location, great guest experience - we hope to return someday!

Stayed: April 2014, traveled as a couple
6  Thank Gareth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NPVP, Manager at Novotel Phuket Vintage Park, responded to this reviewResponded April 18, 2014

Dear Gareth H,

Wow, thank you so much for your very details review and spending so much time to describe all the moments of your stay. We really appreciate it.

Before answering about your stay itself, I would like to talk about the Pool Party. As we discussed, this event was to celebrate Songkran festival which the Thai New Year and occurred on the 13th of April each year. More commonly named the water festival, everybody is playing with water during this day and we had the idea to have this Pool Party and have it open to outside customer (only for this day) in order to share with all this wonderful day. We had numerous activities as you describe it on your review but also our “Walk-on-the-water”, Wake Board demonstration, SUP, Mermaid show, Volley Ball, Basket ball, ......once again, we take your feedback into consideration and will summarized all of them very shortly.

Back to your stay now. We can see that you can remember many of our staff members by name and we thank you for that. Personal recognition is a fantastic reward for each of them.

Our couple package at our In Balance Spa is really fabulous. 3 hours of complete relaxation. As you said, the price cannot be compared with the one you can find on the street but definitely another experience.

Gareth H, it was a pleasure to meet and talk to you and I was glad to see that despite your opinion about the pool party, you will still come back to visit us. For the Best Price Guaranteed, check our rates on novotel.com/8099. ACCOR Le Club members enjoy added benefits at the hotel Le Club Lounge.

Sincerely,

Nicolas Girard
Room Division Manager
h8099-rd@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Vintage Park

Address: 89 Rat U Thit 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Patong
#7 Family Hotel in Patong
#8 Spa Hotel in Patong
#8 Luxury Hotel in Patong
#13 Romantic Hotel in Patong
Price Range: $95 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Vintage Park 4*
Number of rooms: 303
Official Description (provided by the hotel):
Right at the heart of Patong Seaside, Novotel Phuket Vintage Park is a 4.5 stars resort featuring contemporary mixed South East Asia architecture and modern equipment. The hotel is a few steps away from shopping centers and Patong lively nightlife. The Novotel Phuket Vintage Park offers a wealth of varied activities to ensure that everyone gets the most from the site. From water-based activities in the 2,000 sqm swimming pool to aerobic classes, that cooking class to batik painting, you are free to do as you please and make of you day what you will. ... more   less 
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Also Known As:
Novotel Phuket Vintage Park Patong

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