Checked in late last night.
Room: deluxe pool access room stinks like sewage, seems to have got progressively worse over the night. Just woke up to an overbearingly rancid smell, would not recommend this room to anyone. Will see how front desk deals with this and adjust service score later if well (currently 1). Linen, facilities, amenities all decent quality. Minibar fridge tiny.
Checkin: desk friendly but very, very slow, despite being Accor member and the only guests checking in. Cold towels good touch,sickening sweet shot not so (just give tea Novotel!). No staff, not even the guy who showed us to it, made any attempt to carry my large rucksack to our room (he took the wheely one though and loitered for a tip)
Room service: prompt. quality not up to scratch.
General: hotel feels new but cheaply put together, very plasticky.
Us: couple in 30s, live asia, frequent travelers,
Our stay for 8 nights recently was mostly enjoyable. The pool is great. We stayed in a Family deluxe room which catered for 2 adults and 3 kids which many hotels don't have except by paying for another room. So this was a great saving on price for us. The price was also good since I am an Accor Advantage Plus member and received most nights half price. The Family rooms are great since they walk out straight to the pool so easy access.
There were a few downsides. Like I'm glad I didn't pay full room rate since I don't think the rooms were up to a 4 star standard. They weren't very clean when we first arrived. There was hair on the floor from previous guests. Also the bathtub/shower design was very poor so that a lot of water leaked out onto the floor every time you shower. The quality and workmanship in the bathroom was not great, considering this is meant to be a new hotel, so it already looked a bit tired.
The service was disappointing when we requested housekeeping. 8 out of the 10 times I called they never followed through.
The place gives you all you need to have a good rest. Spacious rooms, AC, a nice clean bathroom with a big glass window :) facing the bed. The staff is friendly and the pool is huge. You should definitely try the dessert served at the hotel's bar.The beach is quite near.
Near to most happening places, Bangla market, beach and crowd. Family friendly and a good swimming pool. Rooms are spacious with balconies and pool facing. For sight seeing one could get better deals then those advertised in Internet . Taxi from airport could cost as less as 750 bhat.