I red the comments below before I came to the hotel and I was a bit afraid of the hotel staff, rooms and food but let me tell you something you are so wrong. This hotel is one of the best hotels I ever stayed in. The rooms are big quite and with a grate view, the hotel restaurants give you a very big collection of international and Thai food and staff are so kind and helpful. The hotel itself look like a little paradise comparing to Phuket itself. Loved it very much !
HotelIndigo.comBooking.comBooking.com
It's a good place considering the budget. Excellent facility, nice lobby, big, new swimming pool, and nice gym. Minimart is very helpful.
But the details are not very satisfactory there. As a 4star brand, I may give score 2 only if not considering the price.
1 Very smelly room, 5210. It smells like just finishing decoration. We have to change the room, but was given two-bed room as we had booked king-size room. The waitor talked with front desk and change to another room. Still a bit smelly, but acceptable.
2 The shower room's floor is inclined, and the water cannot drain. The same as balcony.
3 Mini-bar will turn off when you take out the room key. You actually cannot keep you own food in fridge in day time. But they made another key to solve this.
4 Weak wifi signal. A tips is that you can stand on your bed to search signal, that really works.
5 A lot of mosqitos.
It's a great hotel regarding the facility, and nice service people. Waiters there are very nice. But the details are awful. It's more a management problem.
XL
All in all, I find it's a good stay for less than 100 dollar per night. But all these problem needs to be settled for the novotel brand.
Not sure about some on the negative reviews about this hotel ! & feel a little compelled to review at this time Am currently staying 5410 & been here for the past 9 days.
1) Rooms big enough maintained daily
2) Staff have only good things to say about them,always helpfull & attentive,if you won't just ask
3) Breakfast sufficient with good variety not a lot of change but more than one would have at home i'm sure so no complaints.
4) Reception also very good & as said if any thing required just ask.
5) Pool huge & well maintained & plenty of towels available at towel counter
6) Noise yes maybe some have had an issue at times as ongoing construction, but work is only on 1 building & will be completed soon, no rooms are yet available. Have not experinced any disturbing noise in our stay.
Overview
Yes it,s a new hotel & it's comming along well,have not experienced any problems of any great issue.
Staff are only to happy to please & if anything required just ask, as people aren,t mind readers.
I find it just as good as any other 4* resort & will only improve keep up the good work. Great stay & would return. Sad to leave...
1. No any transport service from airport, they said email system breakdown on received any request.........(we arrive phuket at 11:30pm)
2. We have booked 3 rooms 5 days, but their booking 2 rooms 5 days, another 1 room only 2 days. it is uimaginable.
3. I had received the email from Novotel at 31 Aug 2012. they will charge me a penalty charge (Non arrival), is it crazy????
4. I had reply to the hotel immediately, but No any reply about the penalty charge at the past 10 days.
It is very disappoint in this holiday.!!!!!!!!!!!!!!!!!!!!!!!!!
Dear Jacpeter,
Very sorry about this "mixed-up" in your reservations.
After checking, we found out that many bookings were made through our internet system with date overlapping which created this confusion
In any case, our staff just got back to you via your personal email to straighten up the situation and the “No-show” charge
Should you not be fully satisfy with our response, please do not hesitate to contact our Room Division manager at H8099-rd@accor.com
Once again, please accept our sincerest apologies for any inconvenience caused
With best regards
Rooms - Rooms are big and clean, but disappointed that there is no bathtub in the bath room. No body lotion is given also. Overall rooms is big and clean. However, as there is construction in the next building, room is noisy during day noise.
Breakfast - Disappointing , little varieties and slow in top up of food. Worst, i paid for breakfast for 2, but as i need to leave for airport at 6.45am, i was given only 1breakfast box. Breakfast box is super pathetic, only a few buns and 1water, a waste of my money!
There are restaurants nearby the hotel which serve better and cheaper breakfast.
Location - Good, 5mins to beach, and 10min to Bangla Road and shopping mall.
Swimming Pool - No float available on loan, towel counter is far from entrance of pool, and there is no jacuzzi pool available. However water is clean.
Kids Club - Staffs are friendly and helpful, Thumb up for the staffs.
Lastly, during reservation, i have make notes to hotel that this is my wedding anniversary and they promised to decor my room to surprise my wife. But when we are there, no special arrangement is made.
