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Sea Sun Sand Resort & Spa
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Reviews (723)
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439 - 444 of 723 reviews
Reviewed August 24, 2014

We stayed here for 7 nights at the start of August and found the staff fantastic and the resort great to stay at.

The service was quick and friendly from having a technician come up to our room within 5 minutes of complaining about wifi problems (wifi worked great most of the time) to taking us down to medical clinic for free when I fell sick on our last night.

The bed was super firm and uncomfortable to our preference. We mentioned this to them and when we returned from our day out a foam topper and had been fitted and the bed was now comfortable.

Facilities wise its not actually that far of a walk to the rooms but does involve a few lifts. It would be helpful if there were 2 lifts in each location so you didnt have to wait as long especially when tour groups come through.

The condition of the rooms and facilities are clean and tidy. The walls are thin as others have mentioned though and you can hear your neighbour talking through the walls.

We stayed in the Pool Side Room in building A. These are definitely the best rooms at the resort. Overlooking the beach you can step off the balcony into an ankle deep pool with sun loungers an walk through that into an infinity pool.

Room Tip: Choose a pool side room.. Well worth the money and have your own private pool that only about 8 rooms can access.
  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank 13rodders13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded September 10, 2014

Dear 13rodders13,

Thank you for choosing Sea Sun Sand Resort & Spa for your recent stay in Phuket and for posting us such a good comment.

It is truly encouraging to know that you were happy with the overall services of our hotel. However, weather conditions affected our WIFI signal sometimes. We’ll response to guest’s complaint right away and will see to the upgrade of hardware to improve the signal as well.

Thank you again for your valuable time and we hope you had enjoyed your recent holidays in Thailand.

Warm regards,

Supachart Samuhatanakul
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2014 via mobile

Right here goes, I have to Thailand for nearly 3 months so far this year and because I like to chop and change I have stayed in many hotels, but this was without doubt the worst in thailand. From the minute we walked thru the door ha customer get your own bags from the taxi. Then we got to the girl on reception, firstly she took our band and acknowledge that we were due a day earlier but that a colleague had cancelled this, We thought great get room looks ok, safe ok. Then she says we have to pay 5000bht because we don't have credit card. Then she say manager has said we must pay for all nights without discount of 55% as agreed with Expedia so from what should have 27900 baht for 10 days was now over 60000. Trust me there are a lot better, thank you to Fo at the Baumanburi Hotel about 5 mins away for giving us a room a free upgrade and fantastic service

  • Stayed: August 2014
    • Location
    • Cleanliness
2  Thank numptydiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded September 10, 2014

Dear numptydiver,

Greetings from Sun Sea Sand Resort and Spa – Patong, Phuket and thank you for posting your comments on TripAdvisor.

Although we did not have the pleasure of serving you, we feel it is fair to give the truth about what happened when you arrived. Our CCTV showed and we still have the entire period in our records, at the time of your arrival our staff helped you collected your luggage from the taxi to the lobby. Our staff at the reception asked for a deposit of THB 5,000 (in case you do not have any credit card) in order to facilitate you during your stay at our resort. This is one of our standard operating procedures. Without any security deposit upon check in, you will need to carry cash in Thai Baht currency all the time to settle the bills every time you want to enjoy the hotel facilities such as restaurants, bars, room service and spa facility. It is for your own convenience and it is practiced everywhere in most 4-5 star hotels worldwide.

As for the accommodation charges, our manager did not and cannot just invent the figure. The exact same total charges appeared on Expedia.com before you hit the confirmation button when you confirmed your reservation.

Our goal is to serve our guests at our best and continue to improve our services and facilities in order to do better. We are hopeful that you will understand our situation.

Best wishes,

Supachart Samuhatanakul
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2014 via mobile

The hotel is value for money have great views and not too far from the center area. Service was eXcellent will definately stay there again. Rooms are very nice spacious and clean and the bathrooms are also very clean. If you have problems walking up steep slopes ask for the rooms below. But believe me the view is worth the
Walking. Highly recommended

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Conrad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded August 28, 2014

Dear Conrad A,

Thank you for choosing Sea Sun Sand Resort & Spa as your holiday home away from home during your recent visit in Phuket and for posting us such a good comment.

Your kind appreciation of our services provided during your stay and for all aspects of our resort will be shared with the whole team here. I couldn’t agree with you more – our Sea View rooms command stunning panoramic views of Patong bay and you can enjoy the breathtaking sunset from your own room balcony. Thank you again for recommend us to the others. It is highly appreciated.

It was certainly our great pleasure to be at your service and we all look forward to welcoming you again to Sea Sun Sand Resort & Spa in the near future.

Thank you and kind regards,

Supachart Samuhatanakul
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2014 via mobile

swimming pool not so big and have early closing time.Others everything is service mind, even parking car service.I love this hotel, will come again.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank sandymansh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded August 28, 2014

Dear Sandymansh,

We would like to thank you for choosing to stay with us during your recent visit to Phuket and for taking the time to write your comment on www.TripAdvisor.com.

It is our great pleasure to know that you had a wonderful stay and will come back again on your next holiday to Phuket. All staff members here are very happy to know that our guests are satisfied with their hard work provided to our valued guests and we promise to keep up this excellent service at all times.

It was certainly our great pleasure to be at your service and we all look forward to welcoming you again to Sea Sun Sand Resort & Spa in the near future.


Best regards,

Supachart Samuhatanakul
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2014

Extremely good service!

i almost went back to SG without my phone as i've accidentally left it back in the chartered bus from the hotel to the airport so i had to call back to the hotel to ask the driver to u-turn back to return it to me, and he was sooo efficient that he reached in just about 5 min! :D

The hotel people are all super friendly and they really take their work seriously. They are also very knowledgeable! Not forgetting the housekeeping side!

we were so surprised to walk into a big, clean and comfy room which we didn't expect as we bought the hotel vouchers online, and booked our rooms online, so we didnt expect to get such great service in the hotel.

There were chartered bus to bring us to the shopping mall too! so we didn't have to spend extra cash on cab or tuktuk.

It's definitely a place that made us feel like home or even better. hahaha.

Will definitely go back to that hotel again when i go to phuket the next time! :)

Room Tip: Sea-view rooms are better at higher floors and also more to the right side of the building so that you can see clearer view of the sea.
  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank NatashaMCW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this reviewResponded August 28, 2014

Dear NatashaMCW,

Warmest greetings from Sea Sun Sand Resort & Spa, where you’ll find calm amongst the crowd.

We are so thrilled to learn that you recent stay at our resort was the best one and I believe that all of our team here are so excited to hear that too. In the meantime, all team members of Sea Sun Sand Resort are so happy to hear that you received your phone back before the flight departed. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We are indeed thankful to you for sharing such a positive feedback of your stay on TripAdvisor.

I hope we will have the pleasure of welcoming you again to Sea Sun Sand Resort & Spa, Patong – Phuket soon…!!

Thank you and kind regards,

Supachart Samuhatanakul
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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