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“A Package Tourist Hotel”

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Sea Sun Sand Resort & Spa
Ranked #78 of 328 Hotels in Patong
Northern Ireland, United Kingdom
Level 6 Contributor
174 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
“A Package Tourist Hotel”
Reviewed December 29, 2013 via mobile

My wife and I recently stayed here for 7 nights after a trip to Chiang Mai. So let's get down to the review shall we.

Location: Situated on the "quite" end of Patong beach. I use the word quite loosely as Patong is far from quite. It's a noise, built up resort. You could literally be in any resort anywhere in the world. It's not the real Thailand and if you go here you have not seen Thailand.

Room: The room we had was a sea view. It was very minimal. A massive lack of storage. Good bathroom and comfortable bed. Good balcony and room cleaned daily to an ok standard. I say Ok as we used cups that then were never lifted and taken back to the restaurant. They sat nearly a full week.

Breakfast: Breakfast was again Ok. The standard of food was medium. The hotel is filled with Russians and ukranians who seemed to eat and eat and eat. They seemed to think quantity over quality was the order of the day God love them.

Staff: The staff are Ok. Let's say they are not the worst. We were the only ones checking in and it seemed to take a wile but I don't know why!

When we first arrived and got to our room there was a pool below with a large group of drunk people making serious serious noise. In fact most of the other guests had left because of them. After 2hrs of the noise I went to reception about it. Nothing was done I presume as it carried on. Later that night the same crowd landed back down at the pool with a carry out about 12pm. It was unacceptable. The place is full of ignorant Russian snd Ukranian guests who obviously think because they can afford more than a loaf of bread they can treat other guests and staff whatever way they want. These people are very obviously from a county where manners are not installed as standard.

So to sum the place up no I world not be back and certainty won't ever be back in the package tourist black hole that is patong. Take yourself to the real Thailand folks

Stayed December 2013, traveled with friends
Helpful?
2 Thank Justin_Dreamz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this review, January 2, 2014
Dear Justin_Dreamz.

Warm greetings from Sea Sun Sand Resort and Spa – Patong beach, Phuket.

We truly appreciate your kind comments on TripAdvisor and are so disappointed to know that you will not come back to stay in Patong again. Being the most popular beach of Phuket for the past 20 years, Patong has become so vibrant – full of various highly demanded tourist activities, shopping, hotels and night life. We agree that Patong destination has turned to be so much tourist-oriented and has lost the identity of Thailand. There are, however, other secluded beaches on the island that are nice and quiet to stay for holidays – some still with typical Thai ways of life to be seen such as Ao Sane, Ya Nui, Nai Thon and more, should you wish to visit Phuket again.

We shall immediately improve on our services in the room and upgrade quality of our breakfast as advised by you. Nonetheless, we would like to point out that we are not operating a cheap package tourist hotel. Those guests you encountered definitely were not our market. We did not know how they were like when they booked, until they came to stay with us. They became very irresponsible and ignorant when intoxicated. In future we will not tolerate and shall be more stringent with guests of such disturbing behaviors and will seek help from the authorities right away when necessary.

Your comments are valuable indeed and highly appreciated by us. Despite the unpleasant experiences, we hope you had enjoyed your recent holidays in Thailand.

Wishing you and your family a wonderful and blessed new year 2014.

Yours sincerely,

Supachart Samuhatanakul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Gklasgiw
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 28, 2013 via mobile

Amazing.

Location to beach. Shops. Everything. Perfect.

Maids daily. Bath. Shower. Perfect room. Safe. Balcony. Air conditioning.

Staff were totally amazing friendly could not have asked for anything.

Best hotel I've ever stayed in. No complaints and if I go back I'd go there.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank g227at
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this review, December 29, 2013
Dear g227at,

Warmest greeting from Sea Sun Sand Resort & Spa,

We would like to thank you for choosing to stay with us during your recent visit to Phuket and for taking the time to write your comment on www.TripAdvisor.com

It was very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.

I hope we will have the pleasure of welcoming you again soon in Sea Sun Sand Resort & Spa.

Thank you and kind regards,

Supachart Samuhatanakul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fife, Scotland
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 27, 2013

Me and my husband stayed here for two weeks in November to celebrate our first wedding anniversary. Our room was amazing we were blown away by the view and appreciated that our room was decorated with petals on arrival :)

The hotel is very central, less than 5 minutes to Patong beach and around a 15/20 minute walk to Bangla Road (we would walk in to the center and then get a taxi back :)

The breakfast was great with plenty of choice for those who don't mind hot options like pasta. However me and my husband always stuck to the continental options.

The room is modern and spacious with a small fridge containing two bottles of water per day. The maids did an excellent job and we loved the option of the switch beside the door which lit up when you were ready for your room to be cleaned. We stayed in Mexico last year and despite select times for the room to be cleaned, we would always have to wait for the maids to finish. This NEVER happened as Sea Sun Sand :)

I would not hesitate to recommend this hotel and would stay here if we return to Patong.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LindsayFife_Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this review, December 29, 2013
Dear LindsayFife_Scotland,

Warmest greeting from Sea Sun Sand Resort & Spa,

We would like to thank you for choosing to stay with us during your recent visit to Phuket and for taking the time to write your comment on www.TripAdvisor.com

It was very pleased to read that you complement our housekeeping staff and liked our room. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.

I hope we will have the pleasure of welcoming you again soon in Sea Sun Sand Resort & Spa.

Thank you and kind regards,

Supachart Samuhatanakul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 25, 2013

Stayed two weeks, and liked it a lot. Too thin walls between the rooms, really annoying if you have noisy people next door - but other than that a really nice, clean hotel. Sweet staff, lovely pool and good service in the reception. Location is the best, nice view from my room over the bay and also down into a small residential area. Breakfast too focused on meat, although they have fruits. Tofu and more vegetables are needed.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kasper_Hansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this review, December 29, 2013
Dear Kasper_Hansen,

Warmest greeting from Sea Sun Sand Resort & Spa!

We would like to thank you for choosing to stay with us during your recent visit to Phuket and for taking the time to write your comment on tripadvisor.com.

We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. We are indeed thankful to you for pointing out our shortcomings you experienced during your recent stay regarding a thin wall; and we shall do our best to improve them right away.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Sea Sun Sand Resort & Spa.

Thank you and kind regards,

Supachart Samuhatanakul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 21, 2013 via mobile

Nice modern hotel in a good location, everything accessible by foot but also it not in the middle of everything. 2 min to the beach

The walls are terribally thin in the rooms! A major design fault with the hotel.

Breakfast is mediocre if your used to European or American buffet breakfasts but was still nice althought too much Halal meat on display.

Checking in & checking out what a shambles.....

Stayed November 2013, traveled as a couple
Helpful?
Thank GUADJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this review, December 24, 2013
Dear Mr. Guadagni,

Thank you so much for posting your comments on Sea Sun Sand Resort & Spa.

I am quite pleased to know that you liked our modern hotel and its location. Nevertheless, we are indeed thankful to you for pointing out our shortcomings you experienced during your recent stay; and we shall do our best to improve them right away.

We hope to have the pleasure of serving you again on your next holiday here in Phuket.

Wishing you a very happy Christmas and a prosperous New Year 2014.

Yours sincerely,

Supacahrt Samuhatanakul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 4, 2013

I was in this hotel for 3 days and was amazed by the service and support from the hotel staff. Breakfast was amazing and the view from my room was the best. Room e-43.

Love the hotel and was very near by from the beach. Felt like home.. Loved it and miss it alot... :(

Room Tip: If any traveller with knee problem ask for a room in the e wing as less walking to the room.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SmeetMehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this review, December 7, 2013
Dear SmeetMehta,

Warmest greeting from Sea Sun Sand Resort & Spa!

We would like to thank you for choosing to stay with us during your recent visit to Phuket and for taking the time to write your comment on tripadvisor.com.

We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. Thank you again for your encouraging feedback and compliments of our breakfast and services.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Sea Sun Sand Resort & Spa.

Thank you and kind regards,

Supachart Samuhatanakul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spain
Level 4 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 30, 2013

Stayed at the sea sun sand resort for 3 weeks and it was amazing. After looking at other hotels and reviews i was not sure of it to begin with.
Checking in was a bit of a long process as there was alot of people checking in at the same time but overall the staff were friendly.
Our room was deluxe sea view with amazing views of patong beach and the sea. Beds comfy. Air con was amazing which we needed in 40 degree heat outside! All the little extras in the room made it more special. Maid service everyday and was spot on!
Pool is small for size of hotel but was quite at this time of year as it was beginning of season.
Comfy loungers and they have different types to choose from.
The staff makes the hotel. They are so friendly and helpful...i suppose they are working for tips but your on holiday so its nice to see them making the effort. One of the bar staff was showing us how to make things out of fruit for the drinks. They really did go the extra mile for us.
Last eveing we upgraded to the jaccuzzi room on the top floor with even more amazing views and just that little bit more luxury in the way the bathroom etc is decorated.
Hot and spicy resturant located on bottom floor is great.....amazing food and service and can sit on the cushions on the comfy benches to give it a more thai feel when your eating.
Happy hour at the bar (we are scottish and irish so made the most of this) is buy one get one free....just watch out chang beer is high in alcohol content!!!! But yummy!!
We are going back to Phuket in January and will def be looking no further than this hotel.

Room Tip: Best in block c or d for views but about a 5 min walk from front reception so up to you what is more...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KirstySpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SupachartS, General Manager at Sea Sun Sand Resort & Spa, responded to this review, December 3, 2013
Dear KirstySpain,

Warmest greeting from Sea Sun Sand Resort & Spa,

We would like to thank you for choosing to stay with us during your recent visit to Phuket and for taking the time to write your comment on www.TripAdvisor.com

It was very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.

I hope we will have the pleasure of welcoming you again soon in Sea Sun Sand Resort & Spa.

Thank you and kind regards,

Supachart Samuhatanakul
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sea Sun Sand Resort & Spa

Property: Sea Sun Sand Resort & Spa
Address: 254 Prabaramee Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#37 Spa Hotel in Patong
#40 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sea Sun Sand Resort & Spa 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sea Sun Sand Resort & Spa is ideally located at the most beautiful & renowned Patong beach in Phuket. The Resort offers a relaxing atmosphere enjoying the panoramic scenery of Patong bay with its exquisite 250 deluxe rooms in harmoniously contemporary design with traditional Thai-inspired de´cor featuring four different types of stylish accommodation. Explore and fulfill your comfortable stay with our provided facilities, which include two trendy restaurants, outdoor swimming pools with amazing pool deck, round-shaped Jacuzzi, poolside & Sunset bars , Spa treatments, fitness room, reading corner, game room , shopping arcade and meeting facilities. ... more   less 
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Also Known As:
Sea Sun Sand Resort & Spa Patong, Phuket

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