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“S3 - Great place with 'OK' service”

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Sea Sun Sand Resort & Spa
Ranked #81 of 322 Hotels in Patong
Mumbai, Maharashtra, India
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“S3 - Great place with 'OK' service”
Reviewed December 22, 2012

We stayed there from Nov 30 - Dec 2nd 2012. The appearance and the way the resort has been built is very pleasing and so are the pools on the terrace and lower floors. The resort also has a beautiful view of the Patong beach and is peaceful once inside.

However, following are some of the negatives:

1. Entrance is not too appealing 2. We had a bad experience with the hotel / staff. We are vegetarians and since the hotel did not have much options for us (actually as low as 1), we decided to ask the staff on the terrace restaurant to heat / boil our ready to eat food for 5 minutes. At first, they resisted, then she asked for THB 100 which was absurd and no hotel ever has charged me globally for such a thing. It was only after we resisted and complained, did they boil without any charges. 3. Few english speaking staff

No matter what the place, if the service experience is bad, then everything else goes for a toss. After all the positives about the hotel, the single service experience spoilt our holiday mood and stay with the resort.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anish L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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677 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Kuala Lumpur, Malaysia
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 21, 2012

Despite acknowledging that we were on honeymoon, they gave us a twin sharing deluxe room with two single beds. The error was immediately rectified, but not without having to move our suitcases around the hotel, which was enormous in size. Our balcony had the amazing view of a brick wall. Housekeeping was slow in tidying our room, but overall staff were very helpful. The hotel pools were spectacular which made our stay much more pleasant. The scheduled free shuttle service into town via tuk tuk was great! And the hotel is strategically located near Patong Beach. Overall pleasant, but definitely not the best stay.

Room Tip: The view from our room was a brick wall. So make sure you request a better view.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisajariffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level 5 Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 11, 2012 via mobile

We stayed at this resort with a scoopon which meant we paid something likE $60 AUD a night for a seaview room with daily buffet breakfast and airport transfers.

We loved the staff - always friendly and polite, all spoke great English and were very helpful with any requests. The pool was great, as was the spa but we enjoyed swimming at Patong more. Cocktails were made well but at 300 THB you can get similar on the beach front at Patong for half the price.

Location was awesome! Right at the end of Patong beach and around the corner, slightly up a hill (next door to the Novotel). We felt it was slightly out of the hussle and bussle so we always had a fab quiet sleep but within 2 minutes walk you are at Patong beach, 15 mins and you are on Bangla.

Wifi connection was strong, breakfast selection good and varied day to day, rooms did seem a little bit slap dash - the quality of the finish wasnt great but this didn't bother us at all.

If you are big on overly attentive service I probably wouldn't recommend this hotel for you, this is more of a relaxed, friendly and personable beach hotel.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank happytravellermaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 9, 2012 via mobile

The hotel looks new and clean. We were given fruits juice and wet towel upon arrival. The check in was smooth. My husband and i like the design of the room, simple but modern. The staffs are very friendly and helpful. The location of the hotel is not very good, however they did provide shuttle bus service to shopping mall and Bangla road. There is free wifi provided, however a bit disappointed as the wifi cannot be detected in our room, so my husband and I have to go to lobby to online.

Overall, I would recommend this hotel in view of its cleanliness and good service rendered by the staffs.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kailly12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Pilah, Negeri Sembilan, Malaysia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 30, 2012

i went to phuket with my hubby on day 3 of our wedding.we still tired after the solemnization n reception.we arrived at the hotel at about 7pm.the check in was so smooth n we were given welcoming drink.they took us to our room.jungle view.the room was superb!!quiet n calm.perfect for honeymooners.we love the service.the staff were so helpful.they even provide beach towel.our flite back to malaysia was early in the morning n they provide plenty of food for breakfast.definitely recommend this hotel for couple!!

Room Tip: if u came with family better take room that near to the lobby
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hudachomey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 7, 2012

arrived at 6.30 am with a booking online from an agency only to be told by staff that rooms were full that booked they refused to upgrade us kept us waiting for an hour in the lobby the staff were so rude and unhelpful I reccomend do not stay at this place it was not with the hassle or the drama they way they treated us almost ruined our holiday . DISGUSTING customer service treated us like dogs . Stay away . Overpriced and shocking customer service . Did not help to find another accomodation just shrugged their shoulders and told us to look elsewhere .

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Patong hotels

singapore
Level 5 Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 2, 2012

When I reached the hotel lobby, the lobby was not impressed. The staff brought us to our room after changed 3 lifts as our room is right at top of the hill. The room is modern with 40 inch TV and balcony.
Breakfast: The breakfast was normal and the selections are little.
Walk to the beach & main streets : beach is near around 10mins walk and along main street come with few massage shop. Very far from shopping mall.
We finish our meeting around 12am and surprise the hotel restaurant is closed so we went down the main street and all shop is closed except 711. in end we buy instant noodle and head back our room.
The hotel wifi is great and you connect anywhere you in the hotel.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ninidada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sea Sun Sand Resort & Spa

Property: Sea Sun Sand Resort & Spa
Address: 254 Prabaramee Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#38 Spa Hotel in Patong
#43 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sea Sun Sand Resort & Spa 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sea Sun Sand Resort & Spa is ideally located at the most beautiful & renowned Patong beach in Phuket. The Resort offers a relaxing atmosphere enjoying the panoramic scenery of Patong bay with its exquisite 250 deluxe rooms in harmoniously contemporary design with traditional Thai-inspired de´cor featuring four different types of stylish accommodation. Explore and fulfill your comfortable stay with our provided facilities, which include two trendy restaurants, outdoor swimming pools with amazing pool deck, round-shaped Jacuzzi, poolside & Sunset bars , Spa treatments, fitness room, reading corner, game room , shopping arcade and meeting facilities. ... more   less 
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Also Known As:
Sea Sun Sand Resort & Spa Patong, Phuket

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