The most frustrating thing about writing a review for this hotel is that words fail to express just how dreadful this hotel is.
We arrived early evening in January, a youngish couple on holiday. Immediately Initital impressions didnt bode well, the restaurant was closed and the hotel had a tacky bar blaring out obnoxiouly loud music set up on the street at the door. Still, not to be discouraged, we apprehensively progressed to reception and after being spoken to like an irritance, were taken to our "room." Up on the 8th floor the room wasnt even painted and had concrete floors, walls and smelt of a builidng site. The bathroom was equally unfinished and half expecting some kind of joke I turned to the porter (dressed like a rebellious 13 year old) with a smile and gently protested.
So back down to reception it was and this time we were taken to another room, again NOTHING like the pictures (no balcony and tiny beyond belief). I protested yet again and (after being sworn at in Thai) was taken to a room resembling something like the picture.
Having thought my nightmare was over we discovered once in the room the air conditioning didnt work, tv didnt work, shower was blocked and there was no toilet tissue. By this stage a now irate receptionist was just ignoring me. Seemingly angry I wanted some basic amenities.
This set the tone for the rest of the trip. Sleepless nights due to loud music and no air con and being abused by the most unpleasant staff I have ever encountered. I also saw TWICE fellow travellers arguing angrily after they had been double booked. The hotel seemingly does this and then offers them a room at a sister hotel further away without notice. As usual the staff didnt see this as a problem.
The stay came into its own upon departure however when the "staff" on reception demanded I paid for the room. It was already long since pre bought through agoda." I explained this and was met with "you lie, money now." On trying to leave I was man handled in a threatening way and they shouted they had no record of me paying - i responded I did and their incompetance isnt my problem. Only after opening my own internet banking, and a vicious row, would they allow me to leave and not threaten me.
The only redeeming feature is the location, 5 minutes from the nightlife hub. If this makes up for staying in unfinished rooms, threatedning staff, no air con, no balcony, no resaturant, no cleaning etc go for it. My adivce is to head to the countless other hotels nearby and avoid at all costs.
- Official Description (provided by the hotel):
- San Sabai Patong Resort is a brand new 3 star hotel, located at the heart of Patong area next to Jungceylon Department Store and Bangla Road; surrounded by various restaurants, pubs & bars, and nightlife entertainment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Priceline, TripOnline SA and HotelQuickly so you can book your WE Hotel at Sansabai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- WE Hotel At Sansabai Patong, Phuket