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“A good choice and pleasant stay”

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The ASHLEE Heights Patong Hotel & Suites
Ranked #129 of 328 Hotels in Patong
Reviewed December 14, 2013

From check in to check out, I have to commend the overall level of service received from the staff at Citrus Heights. The staff here as others have mentioned are welcoming and on hand to help where they can e.g. I asked staff to call to confirm a taxi booked to take me to the airport; all the phones were in use but this staff member used her own mobile to help me.

The facilities are good; swimming pool on the roof which would no doubt be a dream in sunny weather, restaurant where the breakfast buffet was served was clean and pleasant place to be.

The room was quite large and had all the usually benefits; I found the shower/bath to be particularly interesting as the design and contemporary look was a bonus.

One thing to bear in mind is that it is a good 10-15 min walk to Patong beach/main shopping area but there is a free shuttle bus to and from the hotel to take.

I will stay again here if given the chance.

  • Stayed: December 2013, traveled with family
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1  Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded December 15, 2013

Dear William G,
We really appreciate such a full and detailed review on our Citrus Heights Patong. We are glad to know that you had pleasant stay with us. It was a pleasure welcoming you to Phuket.
Thank you for comments about our pool with great mountain and sea view, good breakfast and large well-equipped rooms. I appreciate your mention of the customer service that you received during your visit and I will pass your compliments for the staff to read.
Thank you for recommending our hotel and we look forward to welcoming you back to Citrus Heights Patong. If there is anything that I can help you with on your next stay please feel free to reach me at guest.relations@citrusheightspatong.com

Warm Regards,
Julia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (483)
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Reviewed December 13, 2013

The experience we had at the hotel was fantastic! I stayed with my family (my boy and husband) for 2 full weeks and the experience was pleasant. The room was spacious, clean and comfortable. The staff was helpful, specially the lady in the reception (that’s always there -forgot her name). The washing machine in the rooms was a great idea, so dumbs up for that!
Breakfast had a small selection of items, but it was all tasty, the only thing I missed was the cheese… not found at all in the buffet.
The hotel is well located; it is about 10 mins walk from the hotel and 5 from a big mall. The surrounding areas were really quiet and it was safe to walk around, event at night time.
The pool was also good, located on the top of the hotel with a fantastic panoramic view, perfect for relaxation and nice for sundown picture. My only concern on this area was the service. There’s no permanent staff there (at least evening time).
Overall we were really happy and if we ever come back to Phuket, we’ll definitely stay here.

Room Tip: Suite are fantastic
  • Stayed: July 2013, traveled with family
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1  Thank Zomorelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded December 15, 2013

Dear Zomorelo,
The Citrus Heights team is always happy to hear from the guests. So it gave me great pleasure to read your overall positive review and I am glad that you could stay with us for 2 full weeks and enjoy the vacation with your family! Thank you for mention of our friendly and helpful staff, convenient location and nice swimming pool.
We will keep in mind all your suggestions about permanent staff at the pool, because right now we have bar staff for Happy Hours only. I will also transfer your comments to our restaurant – you are right, most people can’t imagine their breakfast without strong cup of coffee and sandwich with cheese.
Please visit us again and on your next visit with us let me know if there is anything I can do. We are always very happy to welcome back our return guests. Feel free to reach me at guest.relations@citrusheightspatong.com.
Kind Regards,
Julia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

The staffs are friendly during our check-in. But the complimentary welcome drink would taste too sweet. Besides that, the rooms are splendid. They are well furnished, clean, some comes with a washing machine!

The location is a distance from the beach and night markets. The pools is quite small, so we weren't thrilled by it. The food is quite good with a variety of egg dishes, except that sometimes it can be a little too oily. After all, I find it comfortable.

  • Stayed: December 2013, traveled with family
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Thank 9W2KHC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded December 15, 2013

Dear 9W2KHC,
Firstly we’d like to express our sincere thankful for your kind patronage staying in Citrus Heights Patong during your recent trip to Phuket. Thank you for sharing your experience via TripAdvisor.
We are happy to know you had overall pleasant stay and enjoyed our service, your room and its facilities.
Please visit us again, we will be happy to accommodate you and welcome you back to the Land of Smiles.

Best Regards,
Julia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

we stay for 3 night with small kids, thus the washing machine was a hand-full equipment for us.
Our room was a big and conform one with a quiet surrounding thus my family was able to enjoy a good holidays.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with this hotel
Thank Phey Long L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded December 11, 2013

Dear Phey Long L,
Thank you for choosing Citrus Heights hotel during your holiday with family. We are delighted to read that you had great time and enjoyed your comfortable room and its facilities. Our rooms with washing machine, fridge and microwave are always a great choice for families, group of friends or long-staying guests.
We really hope the Land of Smiles will be one of your favorite destinations and we are happy to welcome you back soon to our Citrus Heights Patong.
Kind Regards,
Julia Taldykova
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

the staff of the citrus heights was really helpful and always smiling,,,, the stay at the hotel was comfortable and reasonable and the additional services provided were also good, the breakfast there was also good and a number of varieties were served to enjoy......... overall it was a pleasant stay for us....

  • Stayed: November 2013, traveled as a couple
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Thank dnegi3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded December 11, 2013

Dear Dnegi3000,
We really appreciate you taking a time to share the experience on your stay in Citrus Heights Patong. Thank you very much for good rating! We are glad to know your stay was pleasant and comfortable.
We hope you will come and visit us again soon – we are always happy to provide exceptional service you truly deserve and let me know if you need any special arrangements, so we can make your stay even more memorable!
Warmest Regards,
Julia Taldykova
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

The hotel room appeared nice on first inspection, however on a closer look you could see signs of wear and tear like long term mold in the shower, chipped corners on beds and tables, broken lights and a balcony door that could not be locked. Staff were very helpful and polite and breakfast was great. It was a fair 15-20 minute walk to the beach and even further if you preferred to walk the way that had a proper road and not a muddy alley.

Room Tip: Check when the shuttle buses to the beach come. The air conditioner outside makes drying clothes bor...
  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with this hotel
1  Thank brismedic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded December 5, 2013

Dear Brismedic,
Thank you for choosing Citrus Heights Patong for your recent holiday in Phuket and for the review on TripAdvisor.
We are glad you enjoyed our service and good breakfast. We also appreciate all your comments about our hotel facilities. We are very sorry if you had experience facing some defects in your room; usually our staff takes care about furniture’s renewal and repair room facilities on time.
It was a pleasure welcoming you to the Land of Smiles; we really hope you will choose Citrus Heights Patong for your next visit to Phuket.
If there is anything that I can help you with on your next stay please feel free to reach me at guest.relations@citrusheightspatong.com

Kind Regards,
Julia Taldykova
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

My partner and I stayed for 7 nights.
The service from all staff members was great. They were all very helpful and polite.
Our room was very clean and comfortable.
Breakfast buffet every morning was good. Quite good selection of different foods. Loved the fresh fruits.
Wifi, tv and air conditioner all worked really well.
Our overall experience was very positive. Even though it was just the two of us we saw a lot of families and the young children seemed to love it.
We would definitely stay here again and recommend to our friends and family back in Australia.

  • Stayed: November 2013
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1  Thank KDDalleNogare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Guest Relations Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded December 5, 2013

Dear KDDalleNogare,
We appreciate you taking the time to provide us with some candid feedback on your stay with us. It warms our hearts to know you enjoyed your stay at Citrus Heights Patong! Thank you for mention of our friendly and helpful staff, comfortable rooms and good breakfast. We are glad that for your holiday with partner you chose our hotel and had pleasant overall experience.
Please come and visit us again, either with friends, family or your couple – we will make sure you have an amazing stay and exceptional service.
We look forward to having the opportunity to welcome you back soon.

Best Regards,
Julia Taldykova
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The ASHLEE Heights Patong Hotel & Suites

Address: 160/36 Phang Muang Sai Kor Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Citrus Heights Patong Hotel by Compass Hospitality)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#58 Luxury Hotel in Patong
Price Range: $25 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The ASHLEE Heights Patong Hotel & Suites 4*
Number of rooms: 77
Official Description (provided by the hotel):
The Ashlee Heights Patong Hotel and Suites located in the island of Phuket, on Phang Mueng Sai Kor Road. It is a leisurely 15 minute walk to the beach and waterfront promenade and also within walking distance are a number of ethnic restaurants & pubs. The hotel is small and cozy with a total of 77 rooms with some having a mountain view. ... more   less 
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Also Known As:
The ASHLEE Heights Patong Hotel & Suites Phuket

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