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The ASHLEE Heights Patong Hotel & Suites
Ranked #120 of 319 Hotels in Patong
Pondicherry
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
Reviewed May 6, 2013

Memorable time @ citrus heights . Nice hotel very near to patong beach n junk Ceylon mall . Our rooms were clean . The reception was warm . Shuttle service was available for local drop . Swimming pool was clean . We enjoyed the trip .

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Mouttouprebagar... R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review, May 7, 2013
Dear Sir / Madame,

We thank you very much for your recent stay and have learnt that your stay was enjoyable.

We look forward to your return at Citrus Heights hotel on your next visit to Phuket.

Kind regards,
Suteerachat Srichaiyo
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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456 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
New Delhi, India
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 5, 2013

Very recently me and my friends were in Phuket, a vacation booked through D'pauls Tours and Travels from Delhi, India. The hotel that they had booked for us was Citrus Heights, Though not at a very good location, the hotel is made comfortably close to Patong Beach, the main hangout Zone of Patong. We had book for 6 persons and so as per the package had to be allotted 3 bedrooms. We requested the manager on duty and he was helpful enough to upgrade our room to a suite which had two rooms attached with a living room and a Kitchenette . A very good room and with very good service. The hospitality of the hotel is excellent. I didn't like the breakfast as it was most ordinary but still it was respectable and comfortably served. The room service is good and the house cleaning staff is prompt. I will like to congratulate D'pauls on choosing such a good hotel in their package and making our vacation delightful.

Room Tip: The higher the room the better the view. Rooms toward the end of the hotel will have a better view.
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  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
2 Thank Manish G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review, May 7, 2013
Dear Mr. Ashri Manish,

We appreciate your kind review and it is our pleasure to having you and your friends stay with us.
Your comments will be shared to our staff to encourage them to provide even greater service to meet guest satisfaction.

Last but not least, we are looking forward to welcome you back on your next trip to Phuket.

Best regards,
Suteerachat Srichaiyo
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 22, 2013

We stayed for a very very comfortable 6 nights from 10th - 16th April 2013.

Unlike other reviews, location was not too bad. Most taxi drivers do know where it is but if they dont the hotel provides all guests with a card sized map which you can show the drivers. Take it with you.

Yes there's construction ongoing along the road to Jungceylon but its not too near the hotel itself. If you dont wanna walk along the road where the constructions are, you can always take the hotel shuttle which operates 4 times daily.

Breakfast was quite well spread considering the small size of the hotel restaurant. We had dinner there on our 2nd night and we loved it! Even my picky husband agreed that the carbonara and spicy basil chicken with rice were simply delicious!

Staff were helpful and friendly (even the housekeeping ladies were sweet!), and could understand simple english - unlike some reviews that said they couldnt. Given that its not easy to understand different accents perhaps if they dont seem to understand you, you could try to speak slower?

Room was well lit, very cosy and quiet once all doors and windows were closed so we were very well rested. The extra large bed was HUGE and COMFY! Only setback about the room was the view - our balcony was facing another hotel's room balconies... which meant we had to keep our balcony curtains closed most of the time. I would have liked to be able to allow natural lighting into the room more often, but thats alright. Did I mention that we were given a corner room? From what I saw on the floor plan behind the door, my room looked a metre wider than the other superior rooms (YAY!).

Hotel rooftop pool didnt have much of a view either, but it was clean and well maintained.

Though it rained almost every other day during our trip, our hotel room was so cosy that we didnt mind bunking in for a day or two.

Anyway, thank you for making our holiday so close to perfect! Look forward to staying here again!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Linnet Mae C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review, April 25, 2013
Dear Madame,

We thank you very much for your recent stay at Citrus Heights during Songkran festival which it is Thai New Year and appreciate your valued review.

The hotel is considerably a small size with larger room , providing amenities needed for guest's convenience. Staying with us is a touch of personalized service and homy style.

We look forward to welcome you back to Citrus Heights Hotel.

Kind regards,
Suteerachat Srichaiyo
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 22, 2013

Cool Friendly staff are always very helpful, Nice rooftop pool that gives you a good view of patong beach/city. Good AIr Con & Wifi. Only 10 min walk to beach when you turn left. Perfect Hotel if you hire a scooter to check out the southern beaches. Proper Thai food & restaurants around give much better value than the Bangla Vegas strip.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Dale B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review, April 25, 2013
Dear Mr. Dale,

Thank you very much for your kind review and recent stay.

We are happy to hear that you had a good time in Phuket and looking forward to your return on your next holidays.

Best regards,
Suteerachat Srichaiyo
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 22, 2013

we stayed here for six nights we had a deluxe mountain view room it was great really close to everything the room was great nice really cold air conditioning, beds were good and plenty of hot water. it was nice a quiet as well. walking distance to the shopping centres and town. the service was great nothing was to much trouble breakfast was good as well. it had a washing machine/dyer in there so was good to do some washing and not have to send it out. would stay there again was very clean and tidy and house keeping did a great everyday

Room Tip: get a higher floor
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kevin r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review, April 25, 2013
Dear Mr. Kevin,

We thank you very much for your recent stay and your kind review of our hotel.

The hotel features different room category with modern comfort and large room which you experienced. One of our mission is guest satisfaction and happiness during the entire stay.

Mr. Kevin, we look forward to welcoming you back to Citrus Heights.

Kindest regards,
Suteerachat Srichaiyo
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed April 15, 2013

We stayed in Citrus heights in July 2012, when we had booked a few months before it had not even opened so we got a great deal!

The hotel was brand new and looked it! Staff was very friendly some didnt have the best english but tried their best to help with any questions we had and if they couldnt help us were always willing to find someone that could!

The pool is on the roof and the views from it are amazing to one side you see the hills behind Patong full of lush greenery then to the other the busy streets of Patong and the beach, we took some amazing photos while we were up there and saw a lovely sunset which was very romantic!

We had a king size bed in our room which was one of the most comfortable beds I have ever slept in, made it hard to get up in the mornings for breakfast, which didnt matter as I wasnt the biggest fan of the breakfast or the food for that matter, but you are walking distance to the main shops and Bangla road so it doesnt matter, if you dont feel like walking there is a bus or a tuk tuk stand across the road, but there is always a tuk tuk stand near you in Thailand!!!!

Overall we loved our stay here and would highly recomend to anyone coming to Patong, we were in the heart of it all but it did not feel like we were even that close as you could not hear any street noise and bangla road was a 5min walk away!!!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Lucyena18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review, April 23, 2013
Dear Ms.Lucy and Mr. Matt,

Thank you very much for your kind review for Citrus Heights Patong Hotel.

We are happy to hear that you had an enjoyable stay. Our location is close to Patong center, but with in walking distance. Some guests enjoy the hotel shuttle bus service while some explore Patong by themselves. Our pool is on rooftop with its stunning view of Patong by day time and night time as you experienced.

We look forward to your next trip to Citrus Heights Patong Hotel.

Kind regards,
Suteerachat Srichaiyo
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 13, 2013

We had booked two delux mountain view for a family of 2 adults and 2 child, but the rooms alloted were on different floors.
Rooms are good and spacious, Washing machine in every room was good use.
the lift was out of order every day. No attendant at the swimming pool.
Not very exiciting location...have to walk a bit for everything.
Breakfast was ok.Many taxi drivers do not know about this hotel and

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank travelcap a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review, April 23, 2013
Dear Mr. Himanshu,

We thank you for your recent stay with us and your kind review.
We sincerely apologize for the inconvenience of rooms allocation. It is our duty to assign rooms on the same floor, but due to difficulty if the same room category is insufficient on same floor. The Patong Electricity power is sometimes off , due to certain issue which will affect to some area of Patong. Hotel provides scheduled shuttle bus service for hotel guests, while many of them prefer to explore Patong by themselves. We look forward to welcome back on your next trip to Phuket.

Best regards,
Suteerachat Srichaiyo
Operations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The ASHLEE Heights Patong Hotel & Suites

Property: The ASHLEE Heights Patong Hotel & Suites
Address: 160/36 Phang Muang Sai Kor Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Citrus Heights Patong Hotel by Compass Hospitality)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#54 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — The ASHLEE Heights Patong Hotel & Suites 4*
Number of rooms: 77
Official Description (provided by the hotel):
The Ashlee Heights Patong Hotel and Suites located in the island of Phuket, on Phang Mueng Sai Kor Road. It is a leisurely 15 minute walk to the beach and waterfront promenade and also within walking distance are a number of ethnic restaurants & pubs. The hotel is small and cozy with a total of 77 rooms with some having a mountain view. ... more   less 
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Also Known As:
The ASHLEE Heights Patong Hotel & Suites Phuket

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