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Reviewed October 7, 2012

The hotel is comfortable and new. It is about 15 minutes walk from the nearest shopping mall Jungceylon but the bad thing is that there's no proper road for pedestrian which made walking difficult especially on rainy days. There are construction sites along the road which is not easy for walking. I was trying to find tuktuk but it costs 200baht for just 2-minute drive, which is not cheap in turn.

I booked a superior room. The room is spacious, but room lighting is not enough. There is a handheld shower and an overhead one but without a door - which will make the whole bathroom wet after shower. The window is facing the nearby building (although I'm already staying on 7/F) so there is no view at all. Better to pay a bit more for the mountain view room.

Breakfast is provided but don't have wide variety - it's acceptable given the hotel rate is so low. Overall I am impressed for the unbeatable price. I'd recommend to those who are looking for hotel with basic facilities.

Room tip: Pay a little more for a mountain view room.. Superior room has no view at all even on higher floors..
Date of stay: September 2012
  • Trip type: Traveled as a couple
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Thank helen880989
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded October 10, 2012

Dear Sir,

First of all, we thank you very much for your recent stay at Citrus Heights Patong in Phuket.
We valued your kind comments regarding to bathroom and the buffet breakfast which will be corrected to the pleasure of our guests. As per our courtesy, our staff and the kitchen team are more than happy to serve you better for the breakfast as we were occasionally asked by our guests to go a bit extra miles.

To have a new picture of Patong town and its infrastructure, it is understood that Patong area has been developed and invested by local authorities and investors which will sometime caused the inconvenience to tourists. The minimum charge for tuk tuk ( local taxi ) is approximately THB.200 and the fare depends on the distance. Nevertheless, our daily shuttle service would be an advantage for your enjoyment.

We look forward to welcoming you and your freinds to Citrus Heights Patong or Citin Plaza Patong our sister hotel.

With kind regards,
Suteerachat Srichaiyo
Operations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

We stay in 2br family suite for 1 night. Rooms are big & tidy. No window in the restroom. If u closed the bed room's door and off the light, nothing to can see. Master bedroom with ensuite bathroom but guest room without. Toilet door without lock. Overall, rooms are good. Roof top swimming is enough, views are good, can see a little of Patong Sea. Breakfast choice is enough, they use butter for the eggs, very tasty. Reception, PC and Breakfast areas are well decorated. We're surprised for a compliementary birthday cake at mid-night 2 o'clock after our check-in. A family mart is just right at the corner. Hotel sign should stand clearly at the main road. Overall, this hotel is worth for money.

Room tip: 2br family suite - guest room without ensuite bathroom, the share bathroom/toilet without lock
Date of stay: September 2012
  • Trip type: Traveled with friends
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Thank RichardWong1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded October 10, 2012

Dear Mr. Wong,

We thank you for your stay and hope you and the family had a good time in Phuket.
We appreciated your kind comment for our palatable breakfast and its decoration. Our chef and the team provides daily menu for buffet breakfast to the satisfaction of our guests. Providing birthday cake is our hospitality as well as a surprise for staying at Citrus Heights Patong.
We are in the process of installation of new hotel signage that will be bigger size and obviously noticed from main road.

We are looking forward to welcome you and your family on your next visit to Phuket.

Kindest regards,
Suteerachat Srichaiyo
Operations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2012

I stayed in this hotel with my wife during august 2012. The hotel is very new , very few staff and the location is not impressive. The rooms were ofcourse new and clean , but quiet difficult to understand the concept. Room service is very limited and so is the food variety. This could be good place for solo travellers.

Date of stay: August 2012
  • Trip type: Traveled with family
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Thank Kunal G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded September 7, 2012

Dear Mr.Kunal,

We thank you very much for your recent stay at Citrus Heights Patong in Phuket , Thailand.
We appreciate your valued comments which will be further improved by our new Executive Chef who is just joining our hotel. Since the hotel is new for its operation with new management team that will focus for its facilities and ambience to the convenience of our guests and feel it at home.

We look forward to your return on your next trip to Phuket.

With kind regards,

Suteerachat Srichaiyo
Operations Manager

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Reviewed September 3, 2012

We decided to book Citrus Heights after checking lots of other hotels and it turned out to be the best decision. We had a pleasant stay of 9 nights and everything was just perfect especially that it was our honeymoon. The room was perfectly cleaned, comfortable and well-occupied with everything you may need. All the staff was very helpful starting from the receptionist till the general manager whom we unfortunately have met only right before our departure. Wifi is free of charge all over the hotel. the location is good as it just need a 10-15 minutes walk to the biggest shopping center and to the beach. In addition, the hotel provides a free of charge shuttle bus to both destinations.
May be the only comment is that they need to cover more English channels as we did not have much options to view.
We have recommended that hotel to a lot of our friends and will recommend it to anyone going to phuket soon.

Date of stay: August 2012
  • Trip type: Traveled as a couple
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2  Thank Sandra I
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded September 7, 2012

Dear Mrs. Sandra,

We thank you very much for your recent stay and have learnt that you had an enjoyable stay with us.

We will see to the possibility for having more English channels to meet with your preference
and looking forward to welcoming you back to Phuket.

Kind regards,

Suteerachat Srichaiyo
Operations Manager

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Reviewed August 29, 2012

We have only spent one night of our four here but the staff, room and our breakfast are fabulous! Close to the markets and short walk to the big shopping centre if you are into walking. Off to explore some more so will update before we leave

Room tip: Great place to relax and to enjoy the pleasure of great value room full of all the amenities wanted/needed...................including washing machine! Bit far from the beach but if you enjoy walking!
Date of stay: August 2012
  • Trip type: Traveled as a couple
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Thank bellajune
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gan S, Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this reviewResponded September 7, 2012

Dear Mr.Smith and Mrs.Pearce,

It is our pleasure to have you staying with us in August and certainly on your birthday.
We are happy to hear that you had a good time in Phuket and looking forward to welcome you
on your next trip to Citrus Heights Patong , home away from home.

Best regards,

Suteerachat Srichaiyo
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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