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“Good Experience at Great Price!”

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The ASHLEE Heights Patong Hotel & Suites
Ranked #125 of 321 Hotels in Patong
Singapore, Singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good Experience at Great Price!”
Reviewed April 8, 2012

Stayed here with my family from 25th - 29th March. The hotel arranged airport transfer for the 5 of us at 1200baht, single trip. We booked the family room which was huge!! An apartment with 2 bedrooms, 2 bathrooms and a dinning area. Equipped with washing machine/dryer (handy for long stay) and microwave (great when you pack food from the street stalls along bangla, just opposite the shopping mall) and a huge refrigerator (be sure to stock up on beer). Both bathrooms come with shower and bathtubs. Every room comes with a television and there's another one in the living area. There's a daybed/couch in the living room (can sleep another person).

The hotel is located between the beach and mall. The hotel do provide shuttle bus service to both (beach & mall) at a 4-hourly interval. It is about 15mins walk to either. If you prefer to take a tuk tuk, its about 200baht per trip. Or rent a motorbike for 200baht per day.

There's a roof-top pool if you prefer to chill out at the hotel instead. The bar is not ready though. Pool towels are provided in the room, you can pack them to the beach to lined the lounge chairs (100baht per chair for the entire day till 5.30pm). Breakfast was good, though the selection was few but the hotel did try to change their menu everyday. It is decent.

I enjoyed my stay and will definitely come back again!

Room Tip: If you're traveling with 4pax and above, its great value for money to opt for the family suite...
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iloveseneca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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464 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 2, 2012

Stayed at this hotel for 4 nights in march.Very nice rooms as its still brand new. Nice design and comfortable size. The first room i was given was a corner room which has an extra window. But little thought was given to the kind of blinds they use, its yellow and light comes thru in the morning which make it impossible to sleep! I had to improvise by covering it up with towels. But light still comes in.
The bathroom were of a very comfortable size. But the water pressure when you shower is a joke! Its so light that it hardly makes a sound when you shower. And you got to wait quite awhile for the water to get warm. Showering was a real chore.
The last two days i stayed there was raining so had to stay in. The T.V channels were really not up to par if you speak english. Most channels were in thai and no movie channels to speak of. Quite a few english news channels,but this is not a business hotel so i dont think you need that many. Some movie channels were dubbed in thai. Some the reception was so bad you cant see anything.
The hotel offers free Wi-Fi which is great. But you will have to log-in every few minutes if you dont use it! I hope the management can fix this. Its really irritating to constantly have to type in password and id up to 30 times a day. I think its a simple problem that can be solved. I go to restaurants and cafes in patong for dinner and their wi-fi is better!
On the plus, most of the staff there were really pleasant and service was quite good! Breakfast was not grand but enough for a small hotel. They bother to change up some dishes from day to day which was appreciated.
I really think this hotel has potential to be the best in its class if they can just sort out the few cons and continue to pay attention to details(which is the mark of all great hotels).I hope the management can take time to address the issues. Given the few rants, i would still recommend this hotel if you looking for a place at this price in patong cuz they are still so new.

  • Stayed March 2012, traveled solo
    • Value
    • Location
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Helpful?
1 Thank alvin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claude B, General Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review, April 7, 2012
Dear Sir,

Thank you for having taken the time to post a review. Your feedback is very important and valuable for us.

I am sorry to read that there were quite a few shortcomings with the services and facilities while you were staying with us. Please be assured that I continue to work hard with the team to have these matters resolved soon. Please allow me to give you a short update on the points you mentioned.

The small window in the corner rooms are now being covered with a screen to prevent sunlight from entering the room. We are checking the water pressure in all the rooms as some rooms experience lower pressure than others. We have identified the issue and we are now rectifying this. Our current TV channel selection is temporary and we will soon change to satellite programs which offer a better selection of English language channels and the reception will improve as well. In he meanwhile, we are fine-tuning the reception of the existing channels. We are also working on the Internet stability and this has already improved on some floors.

Please accept our most sincere apologies for any inconvenience caused by the above items.

We are pleased to read that in general you did enjoy your stay with us. Please do let us know when your travel plans bring you back to Patong so we can update you on the progress we
make.


Kind regards,

Claude Baltes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 15, 2012

The Citrus Hotel is brand new. So much so that finishing touches where still being carried out. It is located close to everything you want yet not so close as to be IN YOUR FACE as soon as you step outside. This Hotel offers great value for many. Large clean comfortable rooms. Free Wifi. Great breakfast. Fabulous ROOFTOP pool and Bar. This will be even better as soon as the shading area is finished. Friendly and attentive staff......each and everyone of them. Once this Hotel gets established you wont see the $50-$60 dollar a night deals any more. So if you are in Patong and want to stay in a relaxed quiet place that is just a little off the main strip then this place is a must. I doubt you will be disappointed. This hotel was a highlight as far as accommodation goes. TRY IT !!!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
6 Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 14, 2012

Stayed 9-12 March 2012. Brand new, although room is very clean, I felt that signs of recent construction and renovation could be tidied up a bit more.
Otherwise, fantastic location and staff.
Staff helped with organising transport to short tours and airport on very short notice. Kudos. I will definitely come back to stay, 15 minutes walk to Jungceylon and Bangla area, so good area to stay as it is far enough from the crowds

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank c y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippines
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 8, 2012

Stayed at Citrus Heights, a newly built Hotel. Located away from the noisy areas of Patong, this Hotel was quite nice, large comfy bed and enjoyed the walk in shower area.

Would be keen to stay again.

Room Tip: I am not sure about this
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  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ashleyjames555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 31, 2012

We booked a mountain view room and arrived to find that this hotel does not exist. It has not been built and our poor taxi driver drove around the building site where this hotel will eventually be for half an hour looking for it. Eventually we had to log-on to our phone (costing £20) to get the phone number from the booking confirmation. On the phone they guided our taxi driver to what is their sister hotel called the Citin Plaza (which is also not fully completed) and discovered that they had booked us into that hotel. This without any prior contact whatsoever before we arrived in Patong. We ended up in a room not with a mountain view but with a 3rd floor view of the air conditioning units of the hotel opposite. And, just so you are aware, the other side of the Citin Plaza is a swamp amd building site / shanty town.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
7 Thank Sparkygator84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Patong hotels

Karachi, Pakistan
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 3, 2012

I was extremely disappointed with Citrus Heights Patong Thailand and would strongly urge travellers not to book in this hotel as this hotel is extremely unreliable. We booked a room in this hotel one and a half months in advance and received confirmation that our booking was confirmed. Two days before our arrival in the hotel we received an e-mail stating that Citrus heights Patong was no longer willing to honor its booking as its opening had been delayed. They instead proposed that they would put us up in some low rated alternative hotel as it was around Christmas time and rooms were not easily available. Needless to say that because of this our entire travel plans were in complete disarray. My question is that were the administrative staff of Citrus Heights Patong sleeping for the last 1.5 months that just two days before our arrival in the hotel, they informed us that they could no longer honor their booking confirmation. For my future trips in Phuket Thailand, I will never book in this hotel again.

Stayed December 2011, traveled with family
Helpful?
7 Thank Zain H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claude B, General Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review, January 9, 2012
Dear Sir,

thank you for having taken the time to post a review. As per our correspondence in which I apologized for any inconvenience caused, I explained that last minute unexpected delays made it impossible to open the property. The delays were out of our direct control. The alternative hotel offered was in general well accepted by other guests. Again, please accept our apologies for not having been able to meet your expectations and for any inconvenience caused. I hope you will reply to our offer made via my e-mail last week so we can prove during a future visit that our facilities and service standards are on a very high level.

Kind regards,

Claude Baltes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The ASHLEE Heights Patong Hotel & Suites

Property: The ASHLEE Heights Patong Hotel & Suites
Address: 160/36 Phang Muang Sai Kor Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Citrus Heights Patong Hotel by Compass Hospitality)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#56 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — The ASHLEE Heights Patong Hotel & Suites 4*
Number of rooms: 77
Official Description (provided by the hotel):
The Ashlee Heights Patong Hotel and Suites located in the island of Phuket, on Phang Mueng Sai Kor Road. It is a leisurely 15 minute walk to the beach and waterfront promenade and also within walking distance are a number of ethnic restaurants & pubs. The hotel is small and cozy with a total of 77 rooms with some having a mountain view. ... more   less 
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Also Known As:
The ASHLEE Heights Patong Hotel & Suites Phuket

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