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“"Rude incompetent reception"”
Review of The Natural Resort

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The Natural Resort
Ranked #124 of 328 Hotels in Patong
Reviewed September 14, 2012

I have stayed hear a couple of times over the years because it is cheep,but even now that is not enough. Check in and out is such hard work, they have zero attention span and will lose anything you give to them. If you give them 500 baht for room key deposit, good luck getting it back!.

  • Stayed: August 2012, traveled as a couple
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17  Thank timoncooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 - 31 of 181 reviews

Reviewed August 5, 2012

This is our 3rd time staying here, and we were not disappointed.
Its nearly doubled in size since we firsted stayed, but the staff are just as polite and nothing is ever to much trouble.
The min we got out our taxi the reception staff remembered us, and welcomed us as long lost friends.

We had asked for the same room as last year (in the old bit), but they offered us to see the new rooms, we went and had a look and they were great, flat screen tv, tea and coffee making machine, but we still wanted to stay in the old bit. Glad we did as it was quiet, rooms were cleaned ever day, bedding and towels also changed daily.

They now offer a free shuttle service into Patong in the morning, 9, 10 and 11 am and free wifi in reception, if you want wifi in the room you pay for it, think it was about 100 for the hr or 200 for 24hrs.

We are going back next year and will defo stay here again.

  • Stayed: May 2012, traveled as a couple
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10  Thank scubawitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2012

Before I used to stay a few times at the ban ton Sai resort, I guess it the same owner since on the same property! But this time I wanted to check out the room at the brand new hotel building! I was very happily surprised about the rooms! They are quite big, and cleanly tiled floors, even nice balcony! I booked the rooms in advance via their website and paid a small part in advance, the rest I had to pay on check in to avail a riant 40% discount... So I paid around 450 per night! Never stayed that cheap in such a nice room!
Staff were friendly at check in and rooms were very well taken after daily! If you want to use a towel for the swimming pool you need to pay a small 20 baht fee but than you can keep that towel for the few days you stay there!
So, really great place to stay!!!

  • Stayed: July 2012
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6  Thank Sammypla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2012

Check in did not run smoothly, as we were advised our travel agent did not paid them. The receptionist called up our travel agency so it was all fixed up. Not to mention time consuming. We went to our room We booked for a honeymoon sweet, and the room was justa standard. 2 single beds squished together. The bathroom was a joke, if you look at their website they did not post any of the bathroom toilets . It just look like a jail cell. I was furious told the receptionist to change our room took them two days later to change so we only had one night left, my husband said," stuff it just stay here"

STAFF ARE RUDE
BREAKFEST WAS LIKE DOG FOOD
DRINKS OVER PRICED
ROOMS ARE SHOCKING


DO NOT COME HERE

NOTE TO THE RECEPTIONIST

GET YOUR ACT TOGETHER U ARE ONE OF THE RUDEST PERSON I EVER COME ACROSS

FROM ROOM 3209

  • Stayed: March 2012
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9  Thank missY011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2012

Ask to stay in the New Section, its clean and good place to stay.
Reception is very nice and willing to accomodate.
More like an apartment then a hotel.
Great place to get a massage.
Close to large shopping centre as well as Bangla area.

Room Tip: ask to stay in the new section, in the high rise. The old section is very outdated.
  • Stayed: February 2011, traveled as a couple
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3  Thank cruiser786Yvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2012

full of cockroaches .the staff is irresponsible the swimming pool is dirty !!!you find nearly everywhere cockroaches !!!

  • Stayed: July 2011, traveled with friends
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3  Thank hhmoholk1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2012

From cockroaches on the floor in the bungalow rooms and mould in the bathrooms. Senior Staff who are non responsive to any issues or concerns.More accurately they are rude. Security staff who bully and intimidate guests. As 3 couples we stayed here from 13 nights to 16 nights in total per couple, Reception seem to have an upset customer every day. While reception was a place we tried to avoid it was apparent that on some level there were upset guests daily. Many animated discussions were witnessed.
Fortunately we moved into the new deluxe rooms,while much cleaner and new construction on a new section of the resort made it noisy in the mornings from very early. Full american breakfast is not an accurate description of what is offered. Unfortunately i cannot reccomend this location with its current staffing. After many visits to thailand this has been a very poor reflection on what i have been accustomed to from this amazing country. A wonderful holiday potentially destroyed from a poor hotel experience.

Room Tip: If you choose to stay here book a deluxe room.The facilities are good, the service and staff are whe...
  • Stayed: December 2011, traveled as a couple
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2  Thank mjxx69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Natural Resort

Address: 38 Phangmuang Sai Kor Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#2 Best Value Hotel in Patong
Price Range: $16 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Natural Resort 3*
Number of rooms: 214
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Also Known As:
The Natural Resort Patong, Phuket

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