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“Good value,location and service- JT,Brunei”

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Patong Terrace Boutique Hotel
Ranked #2 of 406 Patong B&B and Inns
Certificate of Excellence
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good value,location and service- JT,Brunei”
Reviewed March 5, 2013

stayed here in mid February for CNY break/honeymoon with the wife,our first honeymoon trip actually...quite a cute little hotel in a good location very near to the beach. Service was great the hotel helped with taxi bookings to & from the airport...the manager Peter does a lot...did a quick fix when there was a problem with the power in our room and even does the cooking at the mini bar/cafe downstairs. Room was what you'd expected and was just fine...wife LOVED the free WiFi. The only damper was a group of inconsiderate China tourists who constantly slammed the doors (that had the anti-door slam stoppers) regardless of the time i.e. 3.00am! Our room didn't have a window though which was strange but it was fine anyways. There are money changers & 7-Elevens everywhere so again its in a very good location,overall really enjoyed our stay here!

Room Tip: make sure to ask if the room your booking for has a window or not...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, Manager at Patong Terrace Boutique Hotel, responded to this review, March 6, 2013
Dear Guest,

My staff and I are happy to hear your wonderful comments about our Patong Terrace Boutique Hotel that you announce it as “Good value, location and service- JT,Brunei”

It is for me, and our staff a big motivation to get positive feedback and we try to improve our service, and customer satisfaction every day! We were very happy to welcome you and hope we did surprise you with our honeymoon decoration on the room!

Very nice to hear that you say; “quite a cute little hotel in a good location very near to the beach.” You are right that you mention that we are just five minutes walking from the beach and Jung Ceylon shopping centre and even closer to 7/11, money exchangers and other things you maybe will need!

Thank you for mention that “our service and our rooms are great”. We glad to hear that your *Loved* our Wi-Fi; we use the best Wi-Fi that is currently available in Thailand; Optic fiber internet; what give a high speed and the most stable connection. In case you have no Wi-Fi equipment, you can use our computers free of charge as well.

Our standard rooms are inside the building, and you are right, they have no window. We have guest, they love this rooms, because there is no day light and the like a complete dark room. Other guest don’t like it at all, and prefer a room with window; so many people, so many choices!
We very sorry to hear that you night rest was interrupted by banging doors. All our doors have closers, so we try to avoid this! Of course is every noise very loud in the middle of the night when you asleep! Sometime other guest not respect the nights rest from our other guest, we are also sorry for that! Our night officer is aware for it! We will also install rubber door knops so even if guest are slamming with doors, the noise will damped as much as possible. In our opinion is respect o other guests, especially in night time, the best to get a good night rest!
From our site; we were very happy to welcome you! Thank you for taking the time to write a review and for being our guest and we hope to welcome you, again in the near future.
With kind regards,
Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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558 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Singapore
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 2, 2013

Stayed here from 22nd Feb to 24Feb in a triple room. The room is clean and it is near to many amenities. Walking distance when u turn left to bangla street, Big C, Starbucks and so many more. Cross opposite and and walk 200m is patong beach. Tur right and a line of massage parlours are there. There is a 7-11 right beside. Location wise, it is perfect for that kind of price.

So how about the staff? The Boss is Dutch and OMG friendly and make our stay in Patong Terrace OMG nice. One of my roomie broke the chair and the Staffs and the boss shared the joke with us together! You get the best room service here in Patong and you can park your Scooter right outside the hotel. Stay there to believe the cleaniness, price and service whether your a couple, alone or in a group.

Still Don't believe me? I stayed in Krabi twice and numerous times in Bangkok in Novotel, Mercure, Zinc and Marriott. Its really clean to those hotel standards.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slasher1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, Owner at Patong Terrace Boutique Hotel, responded to this review, March 4, 2013
Dear Guest,
My staff and I are happy to hear your wonderful comments about our Patong Terrace Boutique Hotel that you announce it as “Cheap, Staff Friendly, Near to Beach”
It is for me, and our staff a big motivation to get positive feedback and we try to improve our service, and customer satisfaction every day!

Good to hear that you like our loction in the Heart of Patong Beach; in the middle were the action is, but far away that you not have the trouble or the noise from it! For motorbike parking, it is no problem as well, and you are right, we are on very short walking distance from the beauch!
We are glad to hear that you like our rooms and our cleanless; it is for us as a 2** guesthouse a big honner that you compare our cleanness with one of the big hotel branches that you mention; thanks for that! Cleanness is one of our prior aspects of attention!

Thank you also that you say about our staff that they are *OMG friendly*, and all our staff, including myself, had a great and funny time with you!
From our site; we were very happy to welcome you! Thank you for taking the time to write a review, and for being our guest and we hope to welcome you, again in the near future!
With kind regards,
Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
Reviewed February 24, 2013

It is really a surprise when we entered the hotel. It is very clean, and spacious, it is very convienent esp for people like us with a 3 year boy who likes to put everything everywhere.

location is excellent, the bed is good and i booked for triple room so that everybody has a very good sleep.

the staff is very friendly, providing all sorts of suggestions and replying to your questions.

and my boy input password for the safety box before leaving and hotel staff helped to solve it without any unhappiness!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, Owner at Patong Terrace Boutique Hotel, responded to this review, February 26, 2013
Dear Christine M,
My staff and I are happy to hear your wonderful comments about our Patong Terrace Boutique Hotel that you announce it as “Happy Stay in Phuket with family!!”
It is for me, and our staff a big motivation to get positive feedback and we try to improve our service, and customer satisfaction every day!

Good to hear that you you “Positieve Surprised” when you entred the hotel! Yes, our hotel enterance is in a modern, clean and light style! Good to hear that you like our location like you say; “location is excellent”
We are glad to hear that you like our triple rooms! You say; “the bed is good and i booked for triple room so that everybody has a very good sleep, esp for people like us with a 3 year boy who likes to put everything everywhere.”
Thank you also that you say about our staff that they are very friendly, providing all sorts of suggestions and replying to your questions. We very happy to provide you with all theinformation you need and to give you, if you like, information about tours and trips!
We very sorry to hear that you had family circumstances, so you had to cancel one room. We hope everything it is getting better now!
From our site; we were very happy to welcome you! Thank you for taking the time to write a review, and for being our guest and we hope to welcome you, again in the near future with the complete family!
With kind regards,
Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 23, 2013

We stayed at the hotel for three nights and the central location is great. Only five minutes walk to the beach or Jungceylon. The room was a good size and clean and there is wifi across the hotel. We initially had problems connecting to the wifi but when we eventually managed to connect, the speed of the Internet was good. Otherwise there are two computers at reception where you can use the Internet for free.

The staff were great, always very friendly and helpful. They explained and booked trips/shows for us. For the period we stayed here, I don't remember one time where we walked in or out of the hotel without being warmly greeted by the staff. We had breakfast twice at the hotel and they do a very good fresh fruit yoghurt with cereal. When we checked out, they gave us a little gift which I thought was a very nice touch.

Only negative thing we experienced was the loud banging of doors along the corridor that wakes you up at night, we were probably unlucky with some heavy handed neighbours but the great service we received at the hotel makes up for the interrupted sleep.

For the price you pay and the level of attention you get from all the staff, it's really a no brainer to stay here and I would recommend Patong Terrace Boutique hotel to my friends.

Room Tip: Kindly ask for a room away from the lift as it can getting a little noisy at night if you're a l...
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aviophobia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, Owner at Patong Terrace Boutique Hotel, responded to this review, February 26, 2013
Dear Guest,
My staff and I are happy to hear your wonderful comments about our Patong Terrace Boutique Hotel that you announce it as “Good place to stay with attentive staff’’
It is for me, and our staff a big motivation to get positive feedback and we try to improve our service, and customer satisfaction every day!

Good to hear that you like our location like you say; “the central location is great”, You are right that you mention that we are just five minutes walking from the beach and Jung Ceylon shopping centre!
Thank you for mentioning about our rooms “ have a good size and are clean”. We use the best Wifi that is currently available in Thailand; Optic fiber internet; what give a high speed and the most stable conection. In case you have no wifi equipment, you can use our computers free of charge as well.
We are glad to hear that you like our staff; you say; “The staff were great, always very friendly and helpful!” Tthat is a big compliment! Thank you also that you say your enjoy your food at our Hotelbar; you anjoyed your breakfast, fresh fruit, youghurt and cereals, over there!
We very sorry to hear that you night rest was unterupted by banging doors. All our doors have closers, so we try to avoid this! Ofcourse is every noise very loud in the middle of the night when you asleep! Sometime other guest not respect the nights rest from our other guest, we are also sorry for that! Our night officer is aware for it!
From our site; we were very happy to welcome you! Thank you for taking the time to write a review, your recommendation and for being our guest and we hope to welcome you, again in the near future.
With kind regards,
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 14, 2013 via mobile

I stayed in one of the terrace rooms which was absolutely delightful, relaxing on a sun lounger at 4am with the last beer of the day watching the street below winding down is great. The only little gripe is that even on my own I still found the storage area I'm the room a little lacking and apart from some hanging space there was nowhere to unpack, otherwise room and staff lovely and recommend

Stayed January 2013
Helpful?
Thank kopite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, Owner at Patong Terrace Boutique Hotel, responded to this review, February 15, 2013
Dear Guest,
My staff and I are happy to hear your wonderful comments about our Patong Terrace Boutique Hotel that you announce it as “A little small A Little small’’
It is for me, and our staff a big motivation to get positive feedback and we try to improve our service, and customer satisfaction every day!

Good to hear that you like our Deluxe Rooms; you say; “it was absolutely delightful” You are right; it is nice to sit on your own balcony, or relax on you sun lounger for a drink of enjoy your breakfast over there. We regret, we have only two off these rooms…
Thank you for your compliments about our rooms and staff that you call “lovely and recommend”!
Till know, we never hear any complains of our guest that the storage is not enough, it deepens of course how much luggage you have, but it is a point of our attention now! Thanks for that!
From our site; we were very happy to welcome you! Thank you for taking the time to write a review and for being our guest and we hope to welcome you, again in the near future.
With kind regards,
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 8, 2013

Though clean and friendly, this is not what one would call a Boutique Hotel (which suggests luxury) but more of a youth hostel. We were greeted by cracked glass on the counter of the reception area, ripped pillowcases and a virually windowless room, with a big pile of garbage and laundry in the hallway outside. Lot's of noise at night in the hallway. If you are in your 20's and need a clean inexpensive place to crash in a central location, this is the place for you. If you are looking for the luxury, comfort, and quiet of a real boutique hotel, go elswhere.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewJerseyBadboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, Owner at Patong Terrace Boutique Hotel, responded to this review, February 9, 2013
Dear Guest,
I would hereby like to thank you for taking the time to write a review and give your opinion about Patong Terrace Boutique Hotel on Tripadvisor that you announce as “not a boutique hotel”
We are very happy that we have the possibility now to give our opinion as well, for sure after the review you wrote already at one of the big booking site! We are glad that we live in a country where we can give our free opinion, and we respect your as well!
First we like to mention that we very sorry that we were not able to fulfill your expectations about or place. We take every complain very seriously, and we try to improve our customer satisfaction every day!
In this case, we think your review is the result of the fact that we not like to honor your request for a refund from your room rate. We not make a refund because you decided by yourself not to use your room during your stay, we will follow our cancellation policy, and last but not least, we think there is not a serious complain about the hotel!
In our opinion, you expect a 5 star hotel for a 2 star price! There is no discussion about our rooms; everything is working, complete and not damaged. Maybe the glass on our front desk is cracked, but we think this will not affect your stay with us. We believe for a 2 star hotel (and 2 star price) a LCD TV, good air-condition , Rain shower where all our guest are raving about, comfortable bed with good clean and NOT broken bed linen, quickest free internet that is available in Thailand is quite a luxury! Our staff is well trained, speak English very well, friendly, they like to help everybody with a big smile and we are located in the heart of Patong, with all the important spots on walking distance (so not on a hill!!)
You are right; if you in the middle of Patong, you have not a particular view! Our rooms have small windows, but we are very open and honest in that, we tell you in advance; we have also rooms without a window! All our information on the (big global) websites is up to date, like our pictures; we have nothing to hide! What you see is what you get!
We agree together at your check in, that you should move the next day to a higher floor, where is less *traffic from guests*, and that room has not one but three small windows. On that floor our house keeping is also not collection laundry or the content from the trash bins. (We not collecting any garbage in our building; sound maybe nice but this is much exaggerated!!) After 17.00 hour, we remove all the laundry and It will not affect your stay anyway! You not would give it a change and you decided to check out after about 18 hours that you check in …. This is your own decision that we respect!
You not would like to hand your room key to our staff, so we were also not able to rebook the room, and we kept the room for you during hole your booking. The last night you return to hand us the room key; thank you for that! I think you can understand that this is also a point why we not can make any refund to you!
That in your opinion our hotel is just a place for 20’s is just a disqualification from our hundreds of guests that we welcome every week; in all ages!
Last week we receive a request again from your site for a refund; we still cannot honor it; I think everyone how reads this story will understand this, and agree. Finally this review is telling more about you self than about our hotel!
We I read other reviews from your hand on “tripadvisor”, and I understand you stay in a 4** resort in Phuket after you left our hotel. You were very satisfied about it, and we happy to hear that! For me is this also a conformation as well that you just pick the wrong hotel by choosing to stay with us, and a 4** accommodation fits you better! Of course you cannot compare us with a 4** resort; and the room rate is quite different also! From that way, I think it is not fair to try to blame our hotel and try to make a big story from thinks they are not there, incorrect or exaggerated!
We are sorry again for you that we were not able to make you happy and satisfy you like we can do with many, many other guests! We hope your next stay in Phuket will be perfect!
Kind Regards,
Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 30, 2013

I was only here for one night and I thought the hotel was good and very clean. I liked the location as it was near the beach and nightlife, without being right in the middle of it. The staff were all very friendly. The beds were the most comfortable my friends and I stayed in on our entire trip to Thailand!! My only issue was that the deadbolt in the room didn't work, but I didn't bother mentioning it to the staff as we weren't even there for 12 hours.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter D, Owner at Patong Terrace Boutique Hotel, responded to this review, January 31, 2013
Dear Guest,

My staff and I are happy to hear your wonderful comments about our Patong Terrace Boutique Hotel that you announce it as ““Good hotel’’

It is for me, and our staff a big motivation to get positive feedback and we try to improve our service, and customer satisfaction every day!

Good to hear that you like our location like you say; “it was near the beach and nightlife, without being right in the middle of it”, maybe are a couple of hundred bath cheaper, but you will spend it for taxis; for sure!

We are glad to hear that you like our beds! You say; “The beds were the most comfortable my friends and I stayed in on our entire trip to Thailand!!” that is a big compliment! Thank you also that you say about our staff that they are very friendly!

We very sorry to hear that you could not use the deadbolt to double lock your room; we didn’t know it was broken and we solve it already! We sorry to hear it when you check out and we hope it effects not your stay to much! For our guest safety we have 24 hours per day front office and CCTV in hole our building!

From our site; we were very happy to welcome you! Thank you for taking the time to write a review, and for being our guest and we hope to welcome you, again in the near future.

With kind regards,

Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Patong Terrace Boutique Hotel

Property: Patong Terrace Boutique Hotel
Address: 209/12-13 Rat-U-Thit Rd. | Kathu, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 406 B&Bs / Inns in Patong
Price Range (Based on Average Rates): $
Hotel Class:3 star — Patong Terrace Boutique Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
Patong Terrace Boutique Hotel, a charming new boutique hotel in Phuket; located in the heart of Patong within walking distance of the Beach and Patong’s biggest shopping complex “Jungceylon”. Patong Terrace Boutique Hotel is steps away from the dining and nightlife entertainment of Bangla Road and the Paradise Area, the most popular spots for nightlife fun. Patong Terrace Boutique Hotel is a highly recommended hotel that you should experience to make your holiday ideal. Five star value for small money! ... more   less 
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Also Known As:
Patong Terrace Boutique Hotel Phuket

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