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“Service was good but staff didnt know english”

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Ashlee Hub Hotel Patong
Ranked #85 of 321 Hotels in Patong
Certificate of Excellence
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Service was good but staff didnt know english”
Reviewed January 18, 2013

I was there for 3 days. Room were really good...hotel service was perfect...in one of three rooms one tap was not working but that was fine but whole staff didnt know english....reception people were dumb i told them to book taxi for me for aiort next morning but they didnt . My friend dropped many messages for me but they didnt give me even one. But still good hotel to stay...indian hotels and food shops are very close...just 2 mins walk to potang beach and in front of hard rock cafe and street market overall its 3.5

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arvi_c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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450 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 8, 2013 via mobile

We just stayed 9 nights at this hotel and its great value for money. The rooftop pool is nice, the combi van out the front has good priced drinks with half price drinks from 5pm till 8pm. Meals are reasonably priced with a big room service menu. Close to the beach and otop markets next door. We didnt hear the music from the hard rock cafe with the door closed to our room. Staff are A+++ and very friendly. The free wifi is reasonably fast. The only thing we didnt like was the beds are really hard but i think thats the way thai beds are and you get used to it after a couple of nights. For the price and location i will be back and recommend it to all.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lilmik23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 6, 2013

We stayed for 2 weeks in dec 2012 and really enjoyed it, staff where helpful and couple of times we had a problem in room it was resolved straight away, breakfast really good. Lovely roof pool and most days we where the only ones there.
Yes lift is slow but if you can't wait a few mins when you are on hols use the stairs!!
Would stay again !!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Minpin123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joensuu, Finland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 3, 2013

good hotel, modern and clean. nice pool area and big rooms. near everything, but quite noisy (hard rock cafe and road next to hotel.) maybe not for families with small kids. very friendly staff and good food.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank minski_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 22, 2012

Just came back from Patong Beach last week, stayed at this hotel for about 6 nights with my friend
Reception is very friendly and helpful. Room was great, spacious bedroom with a SUPER comfortable couch. too bad view wasnt that great but we were on the 2nd floor. Saw some people complaining about the Hard Rock Cafe just beside it but once u close the window, nothing can be heard. Room service is always greeting with a smile all the time

Only 1 lift was available but it didnt really trouble us though we are on the 2nd. It was fine. We still took the lift if we are feeling lazy

Toliet is spacious and has lots of space for our stuff and there is a surprise. One can actually hear the TV from the room while bathing as there is a space in btw both rooms. though it was covered entirely. So we can chat while the other is bathing

Patong beach is nearby, about 10 mins walk? Bangla Rd and Mall was near too, so about 15 mins walk? we didnt mind the walking towards the mall as it is like a minor shopping experience for us. a small shopping area much like a much shrinked version Chatuchak lies directly in front of the entrance with small bars and lots of clothes on sales

One minor setback was during the 4th night of stay, the Air con went out. Called the reception but the Air con guy didnt respond till a 2nd call was made. From realization to fixing the issue, is about 1 hour and half?

Do take note on that

Next morning the electricity went off in the entire hotel, my friend and i have to leave the room early as it was getting hot and we cant do anything within. He was feeling getting frustrated as its like 4 hours in between both events

Overall i still like my stay there and will come back to this hotel for a stay next time im in Patong

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank linoNOFX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 17, 2012

It was a pretty last minute decision to travel to Patong, therefore we had to settle for one of the less popular hotels and locations due to the lack of availability. I wasn't too disappointed with the choice though. I was a little confused about its location as it was in a totally different location with the one on Google Maps, which pointed to it being alot closer to the beach and closer to Banglah Road than it was, but then it didn't turn out too bad anyway, as it was still within walking distance to the beach. The location was alright, but it was quite a walk towards the central area which was around Banglah road.

The service was pretty good though. There were a number of requests which I put in to the staff due to me forgetting to bring a number of essentials like the power adapters and stuff.. but the staff were very patient and courteous towards me.

The rooms were fantastic! Me and my girlfriend loved it alot! It was way above our expectations as the room was huge and furbished nicely! The only thing lacking was the view from the window, which was basically nothing much to shout about.

We enjoyed our last few hours at the rooftop bar and swimming pool, where we had a great time chilling out while overlooking the entire Patong area.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flymehigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 15, 2012

My friend and I had adjoining rooms and it was located on the hard rock cafe side and every night when we returned from our night out we'd have a drink and listen to the band, it was awesome, and when it was time for bed, draw the blinds and couldnt hear a thing!

The location was awesome right at the foot of the otop markets , go shopping, drop off your bags, go for a drinks and stagger home 2 minutes away, everything is soo close!!

The pool was great we loved being right up high, great location, the drinks and food service was non existant had to go to our room to call them for service upstairs at pool....
Pool was just enough, cocktails cheap at happy hour and the evening up at the bar had a lovely ambience!
Breakfast was good too, for the value we paid for the room ..
The rooms were very spacious and clean, and there was a decent sized bathroom too.....
the hotel is like only 2 years old or so, the only things is the lift is abit slow, but otherwise we loved this place!

FREE WIFI yes as expected, and it was good...
I'LL BE BACK!

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peatsway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ashlee Hub Hotel Patong

Property: Ashlee Hub Hotel Patong
Address: 237 / 18 Rat-U-Thit Song Roi Pee Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Centra Ashlee Hotel Patong)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#34 Romantic Hotel in Patong
#43 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ashlee Hub Hotel Patong 4*
Number of rooms: 110
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Also Known As:
Ashlee Hub Hotel Patong Phuket

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