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“Very nice but a bit inconvenient if you don't plan to spend most of your time at the hotel”

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Casa Del M, Patong Beach
Ranked #85 of 327 Hotels in Patong
1 review
“Very nice but a bit inconvenient if you don't plan to spend most of your time at the hotel”
Reviewed January 16, 2014

We stayed over the NY for 7 days and used a deal voucher but paid the peak season daily surcharge in addition. We also had to pay the exorbitant compulsory gala fee, which incidentally did not include alcoholic beverages despite the cost of the event not being not too far short of Aussie prices in terms of new year's parties that actually include beer and wine. Nevertheless this seems to be across the board and I shall proceed with our finding! We found it a very nice hotel and quite clean. Buffet breakfast was more than adequate. The view from our room was fantastic as was the roof bar. The major drawback is that it is some distance from the beach and any action. We were aware of this prior to booking however did not realise what an issue this would be. There is a shuttle that runs 5 times per day so be organised so you can avoid the 200 baht tuk tuk fee. It doesn't sound like much but I think we worked out it was $8 or something for a trip that is not far at all if you drive it but a big hike to walk. We ended up resolving this matter by hiring a scooter which made the stay much easier and we were almost glad we chose a place out of the way. Beware though. As fun as the scooter was, you put yourself at fair risk in the madness of Patong on the moped lol. Also the wifi played up the whole time. We were told it doesn't work well with iPhones despite multiple attempts by the hotel to resolve this issue. Overall, we were pleased as I am certain the cost would have been much more had the location been more handy. Just think through the logistics and weigh up the cost if you want transport flexibility or don't feel comfortable to hire a moped.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussiegirl0707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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391 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Melbourne, Australia
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 16, 2014

I stayed at the Casa Del M over Christmas 2013 and as there was 3 of us we had a family room. The size of the room was brilliant, 1 king bed and 1 single bed and plenty of room to walk around even with our luggage in the room. But that is where it ends. The cleanliness of the room was disgusting. I don’t believe the bathroom mirror was cleaned once on our stay, the only time the floor was cleaned was when 1 of us was in the room during service. The towels had holes in them and very poor quality. The only way to get the bed linen changed was to strip the bed ourselves and the bed linen was worn and had tears. The breakfast was ok but not really fussed on mash potatoes, pasta and well basically dinner menu served for breakfast, I’m just glad they did cook fresh eggs (they were great). We dinned 1 night at the roof top bar and it was amazing views but after about 1 1/2 hours we were like are we getting our meals.... After asking several different staff members amazingly we received our means 10 mins later... I honestly think they forgot to cook our meals. The staff were not the best, I have stayed in other hotels in Thailand and I have always found the staff are so welcoming and go out of their way to great you and make you welcome, not the case at Casa Del M. None of the staff could speak English and on a rare occasion you would be greeted (Only Bebe would say hi every morning) but the rest of the staff were rude The onyl time housekeeping actually looked at us was when we were leaving, suitcase in hand - funny she actually smiled. Their favourite English words when you asked them something was NO or I don’t understand..... But thank god for Ryan (Concierge) who is from America and is the only staff who actually a pleasure. He is the only person who seems to care about the guest and is always dealing with some issue with Casa Del M and Guests (he puts out a lot of fires...) The hotel is about 10 mins tuk-tuk/taxi to the beach/shopping areas and the hotel does offer 5 shuttles a day, but remember to write your name down and be down at reception like 10 mins before as its hard to get on. They need to increase the time table or change the times as 9am is too early and 11am is too late, everyone wants to go at 10am. In the end we just got taxis or tuk-tuks on an average of 200-250 baht, make sure the hotel only charge you 200 baht (they got a bit sneaky and tried to charge us 300 baht whent he taxi driver said 200 baht). Overall my trip was fantastic and if you are looking for that larger room its great.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Veronica9678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 6, 2014

Fits with Patong rating. We would rate such a 4stars hotel in Patong as a 3 stars anywhere else in Thailand.
Swimming pool in the new building really nice and quite empty. Breakfast ok but cleaning of the room quite disappointing.
Don't go for a standard room (really small, no privacy, and really noisy with A/C).Although we booked a de luxe room, we were put for one night in a standard/superior room which are in the original building. We were given 2 vouchers for Thai massage as compensation but were quite happy that we strongly asked to get the next morning our deluxe room.
Staff standard really fits a 3 stars rating.
This is patong!
We had a car so could easily go to the town centre otherwise they have a shuttle at fixed hours to bring you to Patong but you have to pay for a taxi or Tuk Tuk to come back.

Room Tip: Only de luxe room (new building)
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CatPat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviewed January 5, 2014

I just spent 10 days over Christmas with my mum and sister and although we had a great vacation I found this resort to be just okay. Location was fine only a short 5-10 min tuk-tuk ride into Patong Beach. I found the staff to be very rude, no-one seemed to speak english which made communication that much harder and it seemed the general answer to everything was "no"... I found the rooms cleaniness could have been better, after doing housekeeping myself for 3 years I know what is expected, we had to strip the beds ourselves to get the sheets changed and the floors always seemed to be filty.
The Linen was so old the sheets & Duvet cover had tears in them and I a sure the towels were from the 1950's!
Breakfast was fine but not to sure about the pasta dishes, asian dishes I certainly understand but who wants pasta for breakfast....
Our room was great but we had been upgraded to a deluxe room that was very spacious but after talking to other guests we were very lucky
The only saving grace was the lovely Ryan, American Conceirge who needs a medal and a pay increase, all he seemed to do was put out fires and deal with all the guests issues as the other staff members couldn't understand a word you would say, so to Ryan a big thank you!
Don't a bad place to stay just needs to iron out a few problems....
On a good note I did enjoy greeting "Simon" the resident cat every morning (he didn't have a name so we chose one for him)
Carolyn

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Carolyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melboune
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 2, 2014 via mobile

We stayed at the Casa Del M during December 2013 for 5 nights and from the moment we arrived we were welcomed warmly by the front reception staff. We stayed in a gorgeous room with a stunning view of Patong. The hotel staff treat you with the upmost respect, they were always smiling when they saw us and they were happy to help us with anything we needed, going above and beyond to ensure we were comfortable the entire stay.
The tour representative at the hotel was amazing and outstanding. He spoke the best English and always understood exactly what we needed. He provided us with an opportunity to purchase a call card and use his mobile phone to call home whenever we needed, only costing us $3AUD to talk for 30 minutes. When we needed to book transfers from Phuket to Koh Samui we were told it was all booked out, but the tour representative at this hotel managed to help us out and find us transfers, we couldn't thank him enough. He is a valuable part of the company and every hotel needs a representative like him. The restaurant on the top floor had gorgeous views, it took my breath away. Love staying here and I will definitely stay again when I return to Phuket.

Stayed December 2013, traveled with friends
Helpful?
Thank Lovetotravell86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Level 6 Contributor
344 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed December 24, 2013

We had a positive experience staying at Casa Del M. The staff is very friendly and the stay was very good. The only downside we felt was this is a bit interior compared to the rest of the hotels. The hotel is about 2 kms from the beach so you need to take a motorbike or tuktuk to go anywhere. The hotel guys were kind enough to upgrade us to Pool side room which is an amazing room. They have a nice rooftop restaurant which has a great view of Patong beach. The bed is super comfortable and we had an amazing restful sleep. Thanks to Casa Del M.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Pramod S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 12, 2013

I expected this hotel to be humble based on the price but it was amazing value. The rooms were HUGE with nice amenities. I even liked the view of the city rooftops and the pool. The staff was really friendly and helpful especially the night watch man at the front desk and the American concierge. We even walked downtown which saved us taxi fare. Overall, I could've stayed there for weeks comfortably. My only complaint is that the wifi was intermittent.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dixiegal2929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelM, Manager at Casa Del M, Patong Beach, responded to this review, December 14, 2013
Thank you for your recent review! We greatly appreciate your recognition of our hard working staff. Glad you enjoyed our spacious rooms. we have just hired an IT specialist to sort out the internet issues. We are very happy you enjoyed your stay and hope to see you again in the near future!

Ryan Doran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Del M, Patong Beach

Property: Casa Del M, Patong Beach
Address: 14 Prabaramee Soi 3, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Patong
#40 Spa Hotel in Patong
#43 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Del M, Patong Beach 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
A new, modern tropical boutique retreat equipped with the latest innovations in travel technology, Casa Del M Resort is a stylish sanctuary of contemporary Thai hospitality near Patong Beach in Phuket, Thailand. Experience excellent service in a tranquil and secluded hillside location, all within walking distance of the beach and Phuket’s most vibrant night entertainment venues. Casa Del M Resort is the perfect setting for a modern romance, where couples can indulge in the intimacy offered by the sensual surroundings, and enjoy each other’s company in exotic privacy. ... more   less 
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Also Known As:
Casa Del m, Patong Beach Hotel Patong
Casa Del M, Patong Beach Phuket

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