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“Pitty this hotel has huge potential!!!!”

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Casa Del M, Patong Beach
Ranked #82 of 328 Hotels in Patong
Reviewed July 30, 2013

Arriving at this hotel was very nice it has a very modern feel. Checking in was very efficient (low occupancy I think they were waiting for us) They only provide x1 key per room which poses a problem for us as we often require 2 keys when we travel. When a 2nd key was requested it was refused. The reception staff showed little enthusiasm or had no skills in service.
As I travel often to Thailand, I have over the years managed to learn a little bit of Thai. Usually I find a way to communicate very well. In this hotel I felt I was wasting my time as the staff were not interested. The breakfast had little to choose from (maybe due to low occupancy) eggs ordered were always cooked nicely. The abundance of staff just stood around looking at each other. Again...... with a little staff training, I am sure the whole breakfast experience would be improved immensely. Even with all the staff standing around no tea or coffee was offered it was self serve (would not recommend anyway)
As per one of the other reviews. The bar staff on the 5th floor are great,(Tim Tam) they looked after us. The sunset & night view of Patong Beach from the 5th Floor is also wonderful.
Talking about bars, there is a bar in the lobby which is in the breakfast dinning area. Fans or some form of air circulation is needed for you to want to sit there for a pre-dinner drink. The Pool bar, again the staff working there need a little bit of training in PR skills. If you are into music videos most of the bars can play requests which can bring some atmosphere.
Scooters can be hired direct from the lobby which is handy as the walk to the main action of Patong is about 20min.I think if you are traveling in a large group and you want to take over the place it would be a great place to stay. People wanting to meet other people or enjoy a pool side atmosphere I think should stay somewhere else. We stayed in a pool access room which was very nice the only problem was there was no privacy the room needs sheer curtains. You had two options be open to the whole pool area or have your curtains closed which are heavy duty full sun blockout. The showers have wonderful pressure and the rooms are very clean.

Room Tip: We stayed in a pool access room which was very nice the only problem was there was no privacy the ro...
  • Stayed: July 2013, traveled as a couple
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2  Thank Pennie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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203 - 209 of 396 reviews

Reviewed July 25, 2013

This was our first time overseas was quite impressed with the resort, it was in a great location nice & quiet not to far to beach & town. With Rung & Tim Tam up in the restaurant on 5th floor looking after you was great.

  • Stayed: June 2013, traveled as a couple
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1  Thank Alison R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2013

I have stayed in this resort for 6 nights.clean rooms with medium services.far from patong beach on foot and expensive taxis in patong every night u have to pay much more totaly than u go to a more expensive hotel near to the beach.

Stayed: April 2013, traveled as a couple
2  Thank Behrang M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

Parents paid for the holiday and booked everything for me and my partners 21st b'day.

Stayed at Casa Del M from the 4th of July until the 10th of July. Absolutely awesome! loved the place.

Positives:
- Very quiet - Not in the heart of town but only a couple minute drive to Patong Beach or the shopping centre.
- Excellent service! (the only disappointment was when our shower was blocked and the maintenance man said that's how it is meant to be... however, i left a tip for the cleaner and when i came back she had unblocked it for us!)
- DEFINETLY ask to hire the taxi for the day 5 or 8 hours and do a tour of your choice. meaning you choose where you want to go... the only thing is make sure you have enough cash on you to pay entry fee's for where ever you go plus spending money. works out a lot cheaper than doing a city tour and you spend the amount of time at a specific site thats comfortable for you. for example we didn't like the phuket zoo so we only spent half an hour there and then we were able to move on.
- excellent taxi service

Negatives:
- A little disappointed that they were doing a reno on the other building while we were there
* no spa and can only do a massage for 2 people on friday's and saturday's provided they dont have someone call in sick.
- No water somewhere between 10am-11:30am *no flushing toilets or running shower*

Tip: when being dropped off somewhere and want to skip the hassle of finding a new taxi to get back and having to bargain, ask your driver if they can pick you up at a certain time. this also works when you want to go to a restaurant for dinner, ask for round-trip. the people at the resort main desk said we couldn't do round trips to the shopping centre or the beach but if your friendly with the driver and tip him, they wont say no.

  • Stayed: July 2013, traveled as a couple
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2  Thank Corey Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

Got a deal through Agoda, which made it a great value for 5 days. The resort is two separate buildings, one old and one new. We stayed in the new but the old is under heavy duty renovations, so all day long you hear jack hammers and saws if you lay by the pool. We rented a scooter from the hotel for 250 baht/day which was great value. We went to every single beach and attraction. Check out Kata-noi beach, best beach and water in Thailand, reminded us of an Australian beach. Can rent beach chairs there for 100 baht /day.

Hotel has 4 free shuttles a day to the mall, 200 baht if you miss it or go later. Cost around 300-400 baht to return, or a good long walk uphill. The one downfall of this hotel is the bed. It is so hard that your bones ache in the morning (and we're young). We borrowed some mats off the pool chairs and put them on the bed for extra padding. The restaurant has beautiful views and average food. No soap in the rooms, so you use up your shampoo quick. Poor to average service.

Stayed: June 2013, traveled as a couple
1  Thank CanadaPolarBears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

Stayed at this resort for 7 nights. The room we had on the 5th floor was perfect with a great view over Patong. The room was quite large with a great balcony with day bed. Breakfast was very good with a large variety of foods to choose from and the restaurant on the 5th floor is a fantastic place to sit and relax at the end of the day, beautiful meals with views over Patong. All the staff were great only too willing to help.It is a bit out of main shopping area, but the shuttle goes into Patong 5 times a day with the last one leaving at 5 pm. The taxi fare back to resort is 300baht. Room was cleaned every day and water bottles replaced. I really couldn't fault this resort. Thankyou to all the staff at Casa Del for making our holiday very enjoyable.

Room Tip: Try 5th floor, great views over Patong
  • Stayed: June 2013, traveled as a couple
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Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013

Had a great time. All the staff where very friendly and helpful. The meals were good with a great panoramic views of the mountains and sea. Best cheeseburger ever had! There are scooters for hire through the hotel at a good rate. Taxi and shuttle service also available. Shuttle only runs until 5 pm. Though taxi service available till later. Tour manager very helpful with tours and local info. Will definitely come back again.

  • Stayed: June 2013
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1  Thank Wakayama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Del M, Patong Beach

Address: 14 Prabaramee Soi 3, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Patong
#38 Spa Hotel in Patong
#43 Romantic Hotel in Patong
Price Range: $24 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Del M, Patong Beach 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
A new, modern tropical boutique retreat equipped with the latest innovations in travel technology, Casa Del M Resort is a stylish sanctuary of contemporary Thai hospitality near Patong Beach in Phuket, Thailand. Experience excellent service in a tranquil and secluded hillside location, all within walking distance of the beach and Phuket’s most vibrant night entertainment venues. Casa Del M Resort is the perfect setting for a modern romance, where couples can indulge in the intimacy offered by the sensual surroundings, and enjoy each other’s company in exotic privacy. ... more   less 
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Also Known As:
Casa Del m, Patong Beach Hotel Patong
Casa Del M, Patong Beach Phuket

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