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“Horrible!”

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Casa Del M, Patong Beach
Ranked #84 of 322 Hotels in Patong
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Horrible!”
Reviewed January 29, 2013

What was supposed to be a lovely relaxing enjoyable trip to Phuket became almost a nightmare. We bought a voucher from cudo- so majority of the bill had been paid before arriving or we would have left. At around 85 dollars a night you are wasting money if you choose this hotel! Deal or no deal! The pictures were nice and we thought we were in for a good week until... 1- when checking in the lady would have cracked her face if she smiled! 2. After I left the key at reception on our first night to look around the town, when we came back and asked for the key the man insisted I had lost it. The apology given completely insincere. 3. After booking a twin room they had not even arranged the room to be twin beds. 4. When asked for the vouchers to collect the extras that were part of the deal they had no idea and tried to give us the wrong thing several times. 5. Most of the staff is extremely rude and beyond lazy examples- not getting up to take our order at the pool bar or give a menu. Manager continuously cutting me off when trying to speak, being yelled at when asking for coffee after the breakfast time had started and staff pointing and talking about us because we had simply asked a time it would be ready. When we told them we had a tour and had to leave before that they became rude. We spent most of our time avoiding staff so our day would not be ruined. 6. The shuttle service they have is one way only every 2 hours. So if you wish to come home you must walk or pay round 300 baht for a tuk tuk back to the hotel.which is ok for young people but a bit far for elderly or lazy! Or those who have spent a day laying in the sun relaxing and just wish to be back at the hotel right away! 7. Should you wish to have eggs for breakfast you are looking at a long wait in line before being served and then waiting for them on top of that! Easier to skip eggs than wait! We did take a massage and the staff in there were friendly! I'm sure there are far better places to stay in better locations. I recommend you don't waste your money here.

Room Tip: Choose another hotel :)
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  • Stayed January 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
13 Thank Alexis415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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388 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 28, 2013

I stayed for 10 nights in January 2013. All the staff were wonderful and always willing to help, especially the 2 gentlemen on the tour desk. The rooftop restaurant is a must-do for the evening view. Room was always exceptionally cleaned. The only downside which is completely out of the hotels control is that tuk-tuk's charge extra because of the location on the hill. easy 20-30 min walk to Bangla road. Will most certainly stay again on return trips.

Room Tip: Room 2521, we had problems with the safe not opening. Had to get a staff member up to manually unloc...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jess19900409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Legan, Longford, Ireland
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 28, 2013

The worst hotel I have ever stayed in! bad location. Staff in reception was rood, with very bad English.
Our room was just a disaster. We asked to change the room but we were told that hotel was full.
We had a fight with my husband and I cried all evening when I went to our balcony and saw the view!!! We planned to stay in this hotel longest and it was very disappointing.
There are big gaps in outside doors so it’s getting very noisy in the morning. We couldn’t sleep at night because of extremely loud air conditioners outside(I am not talking about the one inside).
You can here what’s going on in the kitchen as well.
Hotel in general was unclean, full of dust with cats in lobby.
Breakfast was poor. Restaurant on the roof was pleasant, very quiet and romantic, with great view. Just need to work on detail.
Location is very bad as well. Far from Patong beach. To get to hotel you have to go through small, smelly and awful street.
Wifi and internet in the lobby was just a nightmare. We couldn’t even use our credit card to order tours and pay for SPA because internet was always down.
Housekeepers took all our change from the room!!! It was not too many but still (about 300bth).
we couldn't use elevatoras it was so smelly!
I was glad to move out and very disappointed I had to spend 5days in this place.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Reda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 23, 2013

Booked the honeymoon deluxe room- it's beautiful.however........Wanted to take a bath the first night.
1) no towels
2) no hot water
3) wait no room phone to inform receptionist!
Husband when to reception, they said hot water will only be back tomorrow. Offered no compensation. Breakfast is pretty average,enough to satisfy.Rooftop Restaurant has amazing view, very peaceful.
Note: tuk tuk charge extra to go to the hotel as its on the hill.

  • Stayed December 2012, traveled as a couple
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Helpful?
3 Thank Beclaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adelaide
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 20, 2013

On arrival made to wait for room. Checked us in to the wrong room without any communication, (apparently the websites had overooked) when we realised at dinner, manager had left and told to come back next day. On looking for manager the next day was not there, left message for him to contact us when he arrived and they never did till we went back down stairs to look for him ourselves. Were told there was no difference from deluxe honeymoon suite to deluxe room that only the bath out looking the balcony was missing. Was offered free dinner to compensate, which we were already entitled to and never received. Said there was only a difference of 500 THB which was a lie, it was a minimum of 1000-1500 THB per night difference..only received for 2000-THB back from 4 nights stay..Breakfast was poor. Furniture is scratched. Housekeeping not done in our room till late in the evening.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Jessica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
1 review
Reviewed January 18, 2013

I recently stayed here while on a business trip to the area. The room was exceptionally clean, the amenities were all in order and the food was excellent as was the service. I will stay here again should I be in the area again. My thanks to the hotel staff!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mark k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
2 reviews
Reviewed January 17, 2013

It was a last minute booking for me and my partner, A friend has just come back from Thialand and told us to put it on our bucket list.We thought why wait!..
We decided on Casa Del M because it looked Great on one of the most Beautiful Beachs in the world, And also offered great value for money.
The staff were friendly, food was good, the resort was lovely.
Thialand is an amazing place, I think we will be going back when we've saved a bit more in the holiday fund.

Niki R

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicola R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Del M, Patong Beach

Property: Casa Del M, Patong Beach
Address: 14 Prabaramee Soi 3, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Patong
#40 Spa Hotel in Patong
#43 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Del M, Patong Beach 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
A new, modern tropical boutique retreat equipped with the latest innovations in travel technology, Casa Del M Resort is a stylish sanctuary of contemporary Thai hospitality near Patong Beach in Phuket, Thailand. Experience excellent service in a tranquil and secluded hillside location, all within walking distance of the beach and Phuket’s most vibrant night entertainment venues. Casa Del M Resort is the perfect setting for a modern romance, where couples can indulge in the intimacy offered by the sensual surroundings, and enjoy each other’s company in exotic privacy. ... more   less 
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Also Known As:
Casa Del m, Patong Beach Hotel Patong
Casa Del M, Patong Beach Phuket

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