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“nice place on the outskirts of patong”

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Casa Del M, Patong Beach
Ranked #66 of 334 Hotels in Patong
Reviewed November 10, 2012

We stayed here 6 nights, after having spent one night at a hotel from a deal purchased through groupon...the first hotel was terrible, we complained to the ezystays rep, and he sorted it all out for us to be moved to Casa Del M.

Driving up there, our first impression was "oh no, not another dodgy hotel"...you see, the hotel is located up a very narrow windy laneway. But then you go up the driveway, and it opens up to the open style reception and seating area, and it is amazing that a gem lke this could be hidden up such a laneway.

We stayed in the newer section of the hotel. We were on the 5th floor, and had a view of the whole of Patong and the ocean. The food from the roof top restaurant was good. They also opened a day spa on site on November 1st. Casa Del M seem to have worked out the thing that a lot of hotels don't get - if the cost of things onsite is resonable, people will use them more. As such, the food pricing is cheaper than other hotels we have stayed at, and their day spa pricing was very competative - 450 baht (about $15AUD) for a 90 min foot massage and thai massage.

The hotel has also improved its shuttle service into town, now running every 2 hours, and picking people up (not just dropping off). The breakfast options were average, and could be expanded. The bathrooms don't have soap, but with a 7-11 just down the road, you can buy some there. The beds are hard, but not as hard as some that we slept on in Phuket. They were also renovating the older section of the hotel, so it looks like management at Casa Del M has taken note of feedback and are implementing improvements.

We would definitely stay at this hotel again if/when we go back to Phuket.

Room Tip: 5th floor, ocean views
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  • Stayed: November 2012, traveled as a couple
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1  Thank Shannon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 9, 2012

This Hotel must be self rated as it is by no way a 4 star - it would be lucky to be 3. The rooms are not up to standard (no soap, no towels (on arrival) the furniture is all scratched and old; the bathroom is basic, the staff can not speak english and the breakfast is a joke - no selection at all; no bacon no anything - I could have a better breakfast at home; with just the basics. The staff took our laundry from our personal space and put it down for laundering without our permission and expect us to pay for it - this will not happen. We have not seen our laundry as yet and they said it would definitely be here this afternoon - 5.05pm and have not seen it yet - we are not happy they invaded our personal space - what else have they gone through when we are not there. Book here at your peril - Steer clear of Ezystayz -Scoopon not what they say they are. I am glad we are checking out and going to Karon Beach on Sunday - I would go earlier if possible; seeing my daughters have paid for this we will stay. This Hotel is secluded and away from everything, they have a shuttle once every two hours but you have to get a taxi or shuttle back (200 baht each time) You can not walk anywhere the hill is so steep and there is nothing close by........................This is a disaster Hotel.

  • Stayed: November 2012, traveled as a couple
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Thank JENNY S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

We were transferred here from another resort( which we purchased a spreets voucher for) we were amazed at the level of standards. The friendly staff,the facilities in the resort. We would gladly recommend to anyone or our family/ friends.
We will definetely stay there again when we holiday in phuket

  • Stayed: October 2012
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Thank Amarasmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

My other-half booked us in to Casa Del M and in terms of a poolside escape it was certainly enough for us.
It is located away from the hustle and bustle of Patong yet only a quick shuttle to get you smack bang in the heart of it all when you are looking for some action. You will need to pay THB200 - 300 on your return but that is nothing to whine about...small change really.
Staff were friendly and even with language barrier always willing to assist.

  • Stayed: March 2012, traveled as a couple
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1  Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

Well we werent actually meant to stay here as we bought a voucher through Scoopon for Baumanburi and was changed a few weeks before we left to Casa Del M. Let's start with Ezystays - would never use them again nor recommend them, Kaz was so rude and should not be working in customer service, it took her four times to get our voucher right, first she sent someone else's voucher to us, then didn't include our child or upgrade we had paid for, when I emailed her she just emailed back saying no upgrade available??? So I rang her and because she was about to go home & switched her computer off (basically couldnt be bothered to deal with me and I don't know why she took my call) told me to 'ping her an email', when I said I wasn't happy with this she spoke to me in a very condescending way. We also paid for an upgrade to a poolside access room but they could not guarantee one for us at the Casa Del M and it took my sister (as I did not want to deal with them anymore) a lot of calls to get our money back.

So I was worried with how this holiday would go, luckily our transfers showed (both ways) and we had a great time at Casa Del M, we got a free upgrade to a pool access room and the staff were very friendly, (especially Nine, the kids loved him) the breakfast buffet was nice and enough for us, a bit of variety would have been better, the upstairs restaurant had beautiful food and the views spectacular. Pool bar service and food was excellent too. The room was nice, big, spacious and clean enough. Downfalls was the bar fridge never re-stocked, neither were the bathroom amenities unless you asked.

We had free 1hr massages included as part of the voucher when we went to book the voucher, it was at a different hotel the Bayan Buree and they said they would provide us a shuttle bus there and if we went to a presentation about their hotels and packages they have (but not about time share) we would get a free lunch and transfers back to the hotel, but since we declined the free lunch & presentation they only provided our transfers there, which we thought was a bit sly.

A small playground for the children would be nice, but otherwise the pool is great entertainment. There is a laundromat down the hill, which was so cheap 50baht ($1.50) a kilo washed & ironed and worth getting all your washing done before you head home!!!

It was nice to be away from Patong Beach and the hustle & bustle, they provided shuttle buses during the day into town and it cost $200baht to get back each time, but they need to put a few more on and have a few to come back to the hotel.

It's not a 5 star hotel, a few things could be improved, but a nice place to stay for a holiday and for a good price!!!

Room Tip: Pool access room
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  • Stayed: July 2012, traveled with family
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5  Thank Kazleong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

bought this holiday on ezy stay group diddnt know what to expect read some reviews some good some not my experience was a lot better than i expected my room was in a good location with great sea views shuttle avail to get to main beach area only one way 200 baht to get home in a tuk tuk staff were very good to us down side was defininatly breakfast very very basic not a great selection eggs no bacon my partner was thai very little for her to choose from we ate some meals there good not great rooms are not the cleanest that i have encounted

Room Tip: my room was fourth floor with sea views with windows that opened up with great sea breezes
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  • Stayed: September 2012, traveled as a couple
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5  Thank kentige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
somkid c, Front Office Manager at Casa Del M, Patong Beach, responded to this reviewResponded October 10, 2012

Dear Guest,

Thank you for taking a time writing us a review..
We are glad that your stay with us is better,Hoping to serve you way more than better in the future.
Regarding about the breakfast which you've mentioned very basic, It has reached the awareness of our chef..This comment will help us in order to determine things that needs improvement here at the hotel.
Thank you & Hoping to serve you again.

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Reviewed August 30, 2012

My wife & I booked a DeLuxe room with the Casa del M, and armed with confirmation duly arrived. But could not locate the Reception area. We did after walking past it a couple of times. It is nothing like the picture in the brochure/net. It consisted of a table weighed heavily by paperwork, phone, P/C and miscellaneous info. All hiding a tiny Thai lady! With a lovely Thai smile that only the Thai ladies can do told us that there was no room available. How-ever she did "upgrade" us to a "Honeymoon" suite at no additional cost!!
The room was a beautiful room very well appointed. But the trimmings for Honeymooners was missing. The bed was very hard. The Staff were helpful and friendly.
Dinner was a fairly well priced affair. The Restaurant is located on the top roof and the view is to die for. Well, on a nice clear evening it would be. The meal, 5 course, was well spaced out and the service quite good.
Breakfast left a lot to be desired. The eggs are pre-cooked and left on a tray. I helped my self to a couple as there was no-one around to assist. I didn't eat them they were cold, not cool .... cold.
Eventually I caught the eye of a staff member and asked for a couple of eggs, hot ones, so she did just that, she served up a couple of the cold ones and plopped them in the pan and re-cooked them ..... while I watched in amazement. I gave up.
The location? Well you have to really decide the type of Holiday you want! If it is a quiet one away from the madding crowd there is the Casa del M, or you can stay at home!. Do not choose it if you like the bustle that is Bangla Road or the Rockin' of the Hard Rock Cafe! It is kms from anywhere. Walking distance to no-where. There are no local Eateries close by. Yes they do have a free shuttle to Patong main shopping areas, but not one to take you back. You will need a Tuk-tuk or Taxi. My experience with these was if you paid the 400/500 baht the Tuk-tuk/Taxi will take you to the Hotel entrance. Haggle and they will drop you off at the bottom of the hill. It is not an easy walk. Of course you can walk, but it is a fair distance, not at all recommended.
If you are on a Phuket holiday, then the Casa del M would be the place for a few nights either at the beginning or the end of the holiday to just rest and re-wind with the balance of the holiday being spent at another hotel closer to the centre of everything.
If you go I hope you have a wonderful time and that they have mastered the egg cooking problem.

  • Stayed: August 2012, traveled as a couple
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8  Thank Rick_Perth_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
somkid c, Front Office Manager at Casa Del M, Patong Beach, responded to this reviewResponded September 14, 2012

Dear Guest,

Thanks for your comment we were follow-up the house keeping department, however you can actually ask for additional quilt from the house keeping. Regarding about the egg problem we already inform our chef to change the process of serving it. We prepare it the moment the guest order for it.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Del M, Patong Beach

Address: 14 Prabaramee Soi 3, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#30 Best Value Hotel in Patong
#35 Spa Hotel in Patong
#43 Romantic Hotel in Patong
Price Range: $26 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Del M, Patong Beach 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
A new, modern tropical boutique retreat equipped with the latest innovations in travel technology, Casa Del M Resort is a stylish sanctuary of contemporary Thai hospitality near Patong Beach in Phuket, Thailand. Experience excellent service in a tranquil and secluded hillside location, all within walking distance of the beach and Phuket’s most vibrant night entertainment venues. Casa Del M Resort is the perfect setting for a modern romance, where couples can indulge in the intimacy offered by the sensual surroundings, and enjoy each other’s company in exotic privacy. ... more   less 
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Also Known As:
Casa Del m, Patong Beach Hotel Patong
Casa Del M, Patong Beach Phuket

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