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“Fantastic Resort”

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Wyndham Sea Pearl Resort Phuket
Ranked #59 of 327 Hotels in Patong
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic Resort”
Reviewed July 2, 2014

Hotel staff is very friendly. They greeted and served us cold drinks and cold towel upon our arrival. Checking in was fast and it doesn't required us to stand at the front desk to do the check-in all we need is just sit on the couch and enjoy our cold drink. After checking in we are brought over to our room and the stuff even show us around the room first before leaving the room. We also received a complementary cake from the resort as we are celebrating our anniversary in Phuket. Mr Robin the General Manager called and visited us to ensure things is going well he also recommended us a restaurant at the nearby shopping mall. The security in the resort is very tight we feel safe staying there as there is security guards all around the premises. The breakfast serve lots of variety. Internet wireless is strong. Good room service. Jacuzzi is awesome if only it comes with hot water. Thanks a lot Sea Pearl Villas Resort for the fabulous service. We will definitely come back again!!

Room Tip: Room at higher floors have better view of Phuket.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fabiany520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin L, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this review, July 6, 2014
Dear Fabiany520,

Thank you for posting your comments on Tripadvisor.
Trust that the both of you returned home safely and in good health & spirit.

We are very happy to hear that the both of you have had a pleasant and memorable stay with us.

Please feel free to let me know in advance, if you have any family members, relatives, friends and colleagues planning to visit Phuket, in the near future. Even if they are not planning to stay with us, I would be more than happy to assist in anyway I can.

They can contact me at: robinlee@seapearlvillasphuket.com

Looking forward to your return visit. Have a great week ahead!!
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (227)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Hong Kong, China
1 review
Reviewed July 1, 2014

Positives: amazing pools, nice rooms, nice layout, nice view.
Negatives: internet connection is A FRUSTRATING DISATER. The ever-resetting login page is PAINFUL, access points are oftern down or stuck and it takes hours to resolve problems. Staff smiles but dies not seem to acknowledge the problem. "Yes sir", but nothing happens.

Another problem is access. It's hard/dangerous to walk anywhere and taxi prices seem rigged and inflated. To top that, the hotel REFUSES to call taxis for the guests. They insist on selling an even more overpriced limousine service and when I asked for a taxi after checkout they refused to call one for me. I had to walk down to patong on foot and get one. This is NOT acceptable.

Breakfast was so so and overpriced.

Overall, very nice facilities but TERRIBLE management.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luca F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin L, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this review, July 6, 2014
Dear Luca F,

Greetings from Sea Pearl Villas Resort, Phuket.
Thank you for your comments posted on Tripadvisor.

Sincerely apologize for any inconvenience caused by our Internet System, which has been duly rectified, and the inaction on the part of our Front Office staff, upon receiving your complaints.

The local private taxis are not properly regulated by local authority and do not have a "hotline" number that we can call. Thus we are not able to call any taxis for our guests as we also cannot guarantee the safety of our guests, in any of these unregulated local private taxis.

As for your comments on breakfast, we do have options for guests to reserve for Room with Breakfast or Room without breakfast. Since you had chosen to book on Room without breakfast, the breakfasts are charged on ala carte basis, which normally would be more expensive, in most hotels & resorts. Unless you do not intend to have any breakfast at all during your stay in any hotels or resorts, I would suggest that you book for Room & Breakfast on your future travel plans, which would normally works out cheaper than Room Only and ending up buying breakfasts on the day itself.

Please feel free to contact me at robinlee@seapearlvillasphuket.com if I can of any further assistance.

Have a very nice day!!
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Melbourne, Australia
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 26, 2014

What can I say about Sea Pearl Villa's in Phuket?????
The staff are absolutely wonderful. Nothing is too much trouble. It is slightly away from Patong and Junceylon shopping area but they have a free shuttle that runs every hour, and it’s not a minivan where you may not even get a seat, but a small bus with plenty of seats.
I want to make special mention of a couple of the staff members..........
Naan spent time with our 7 year old son doing some activities at the Kids Club and even got into the pool to teach him how to swim and didn't mind when our son wanted to get out after a few minutes. We also had Naan babysit for us in our room so we could go out to the Alpha Bar at the resort for a drink. Our son fell in love with her as he did with all of the girls there
Speaking of the Alpha Bar, the band were fantastic with a variety of music. We got talking to them and mentioned our son was learning piano. When we went back on our last night the guy on the keyboard got our son up and ask him to play something. Our boy was made to feel very special as all the staff were there to support him and the drummer played along as well.
Oil who is one of the guys at the front was amazing with our son, giving high fives and also gave our boy a special homemade Thai whistle. He is also very proud of his beautiful daughter, showing us his lovely photos. All of the bellboys were fantastic but didn't get all their names.
When having breakfast, Chicken made it such a fun time, playing and joking with our son.
Even the security guards were fantastic saluting at us, and when our son would salute back they would do a special salute back at him.
They are just a few of the people who made us feel part of the Sea Pearl family. Every staff member was friendly and full of smiles and nothing was too much trouble.
Overall we absolutely recommend this resort.
This is our second visit. We stay in the pool access rooms as we like the spacious rooms and a bigger pool - the private pool rooms are beautiful also - HIGHLY RECOMMENDED!
Robin and Willy run a great resort ...we will be back!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kezjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin L, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this review, June 29, 2014
Dear Kezjo,

Thank you for taking the time to post your lengthy comments on Tripadvisor.

All of us at the Sea Pearl Villas Resort are very happy that you and your family, especially your son, have had a pleasant and memorable stay with us.

All the staff you have mentioned in your comments have been informed accordingly, including the band members at the Alpha Club.

The Management & Staff of Sea pearl Villas Resort, always do our best to ensure that all our guests leave us with good memories of their stay with us.

We look forward to your 3rd visit in the not too distant future. In the meantime, please do not hesitate to contact me personally at robinlee@seapearlvillasphuket.com if I can be of any assistance to you or any of your family members, relatives, friends and colleagues when they plan to visit Phuket.

Have a very nice day!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 25, 2014

My partner and I on arrival thought the resort looked beautiful and luxurious as it should for a 5 star place. We were shown our room and as soon as we checked out the bathroom we noticed ants crawling everywhere, we had the lady come and spray them but they were left dead all over the bathroom bench.
The TV on a daily basis was crackly. Then 4 out of the 5 days we stayed it stopped working altogether. We called and a technician came to fix. Once fixed it was working but always crackly and unbearable to watch with the constant cutting in and out.
The hotel is quite far from the main patong beach and they do offer a bus service which was great. I definitely wouldn't be staying at this resort again from my experience but if you are looking for some place out of the way and you wish to not do much then it would probably be okay if your lucky enough to get a great room.
The only reason we stayed the entire time booked was the spa and fitness facilities; spa was great and the gym had a variety of machines plus free weights.

Room Tip: No lifts all stairs.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RyanSarah14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin L, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this review, June 26, 2014
Dear RyanSarah14,

Thank you for posting your comments on Tripadvisor.

The oversight of our Room Attendant for not removing the dead ants has been noted.
As for the TV reception, our Chief Engineer has been advised to take the corrective actions to ensure that the TV reception is sharp and clear throughout the resort.

Sincerely apologize for any inconvenience caused.

Wishing you a great weekend!
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Bengaluru, India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 24, 2014

this was a surprise trip for my husband so we booked the suites with Jacuzzi but got an upgrade at the hotel for the 1bhk suites with Jacuzzi and pool view. The staff were sweet and helpful. we stayed here for 4 days and loved every bit of the stay. The housekeeping needs to keep a check when they are cleaning, the phones were smelling on puke.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArchNTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin L, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this review, June 24, 2014
Dear ArchNTim,

Thank you for posting your comments on Tripadvisor.

We are happy to note that you and your husband were happy with your stay with us.
Sincerely apologize for the oversight of our Room Maids in cleaning of the room telephone.
Corrective actions has been taken immediately.

Have a great day!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 23, 2014 via mobile

I have stay there for 4d3n . Its location is good as is not far from town. the villa provides transport to and fro every hr but the downside is , it ends at 8.00pm , which is very early to me .

I stay at villa C 3rd floor . The greenery is nice from my room . There is a jacuzzi at the room balcony but not isolate enough as ur neighbour can see u .

Making up room is very late but job is nice and neatly done .
Service is really bad for the front desk staff . The front desk personnels is so far the worse I have come across .

Without the front desks staff I will rate 3-4/5 with them 2/5 .

They shld all be send to smiling course for basic hotel training .

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrickteo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin L, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this review, June 24, 2014
Dear Patrickteo,

Thank you for your comments posted on Tripadvisor.

All your comments have been duly noted especially about our Front Desk Staff. They have all been informed of their unsmiling faces which is not acceptable in any industry, especially in hospitality industry. I sincerely apologize for their unsmiling faces.

Your comments are highly appreciated. Have a very nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 22, 2014

3 friends and I (3 girls and 1 guy) had difficulties trying to find a villa/rooming arrangement to accommodate us comfortably (and properly), and we finally settled on a 2 bedroom villa with twin bed in one room, and double bed in the other, conjoining rooms with a living room in between, and 2 jacuzzis! So this was perfect for us.

The rooms were well-kept and well-equipped. We were also impressed by the friendly and helpful service staff who really made our stay enjoyable. Security was impressively tight in the huge compounds. Staff and security both recognised us. We had the whole pool at the main club house all to ourselves on one Saturday, and saw the staff testing the water chemistry, which was good.

4 of us also went for the in-house cooking class, which was a great experience. There were just the four of us in the class, and the chef, his assistant and operations manager were attentive to our needs. We were also happy that four of us could choose 4 different set menus to cook! The spread and quality were fantastic and we really enjoyed it.

Although the location wasn't great, we appreciated the secluded-ness for its tranquility, and also probably because the compounds were huge, it would be hard to have this at the heart of Patong.

Just two minor things - the wifi wasn't that stable especially in the jacuzzi area, and would be good if the shuttle service back from Jungceylon was later! But all in all, a very good stay.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank themorningmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin L, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this review, June 24, 2014
Dear themorningmail,

We are glad t know that your friends and you enjoyed your stay in one of our 2 Bedroom Suites.
Trust that you have started to practice what you have learnt from the Thai Cooking Class to make a perfect Thai dish at home.

Our Internet service is being upgraded progressively and we have recently bought a new server to further improve coverage throughout the resort. As traffic is usually very heavy after 9pm along the route to Patong, we end our free shuttle at 8pm.

Wishing you a very nice day!
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Additional Information about Wyndham Sea Pearl Resort Phuket

Property: Wyndham Sea Pearl Resort Phuket
Address: 12/1-9 Prabaramee Rd, Patong, Kathu, Phuket 83150, Thailand (Formerly Sea Pearl Villas Resort)
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Patong
#35 Romantic Hotel in Patong
#36 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Wyndham Sea Pearl Resort Phuket 4.5*
Number of rooms: 181
Official Description (provided by the hotel):
The recently rebranded Wyndham Sea Pearl Resort, Phuket is located in a natural hillside over viewing Patong , offers stunning views of the city and the sea. Built on 16 acres of land, with full grown trees and lush gardens around the villa buildings and 8 swimming-pools. All of the 181 rooms comprising of Deluxe Rooms (with rain shower) and Suites (with rain shower & bath tub) has it's own Jacuzzi ((Non Heated) on the balcony. Also included are 25 Pool Villas and 4 Private Pool Suites with Jacuzzi bath tub and it's own private plunge pool. Due to the configuration between Deluxe Rooms & 1 Bedroom Suites, there is a 50% chance of getting an upgrade (not mandatory) to a 1 Bedroom Suite, upon check in, when all the Deluxe Rooms are fully occupied. International & Thai Restaurant, Terrace & Bar. Carissa Spa, Blue Waters Seafood Buffet Restaurant, Alfa Pub & Restaurant, FREE WiFi, FREE Sauna in the Club House and Fitness Center FREE hourly scheduled round trip shuttle bus transfer to Jungceylon Shopping Centre and Patong Beach, from 10am to 8pm daily. Reservations for Airport transfers, excursions and tours are readily available in the resort's main lobby.With our own helipad, sight - seeing via helicopter is also available. ... more   less 
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Also Known As:
Sea Pearl Villas Hotel Patong
Wyndham Sea Pearl Resort Phuket Patong

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