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“Great resort, but so, so service.”

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Wyndham Sea Pearl Resort Phuket
Ranked #60 of 322 Hotels in Patong
Toronto, Ontario, Canada
Level 4 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great resort, but so, so service.”
Reviewed January 4, 2013

As echoed by others, the grounds, rooms, facilities and amenities are great. Our villa room was beautiful with two rooms (large living room and kitchenette, and bedroom with TV and couch sitting area). We had our own dip pool and jacuzzi. The gym was nice. The breakfast buffet was nice.... buttttttt the staff, except for the hotel maids, were completely unhelpful. They lacked sufficient fluency in English and did not know much about the services available. For instance, we wanted to book a ferry/speedboat to another island because we had another reservation. Well, that was an epic failure.Wanted to book scooters to drive around the town. Manager told us that the hotel does not provide that. Okay. However, she couldn't even refer an outside company. On and on. You get the drift.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean-Pierre U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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992 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Gurugram (Gurgaon), India
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 3, 2013

I booked the 2 bedroom suite. The rooms are very well done and have jacuzzis on the deck. The property is also very well maintained. Highly recommended. One of the best places to stay in Phuket with family or friends.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amandeep_Mittal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 2, 2013

The sea pearl rooms were very good but be careful because we paid for New Year's Eve gala dinner with our booking but were told we needed to pay for three children which were not paid for. We had a booking for a 2 bedroom deluxe,and x2 one bedroom deluxe, which sleeps 8, our family only had 6 adults and 3 children so my concern is why do we have to pay again for 3 children.So on New Years we were catching the shuttle bus to see my son and three grandchildren down in Patong Beach and were asked why we not going to the show in which I replied I was not going because we were told we had to pay extra for the 3 children (approx $270 AUS) to which we were then told after checking that we were only needed to pay for 1 child, when they told us that they expected us to go even when we told them my grandchildren were in Patong having dinner and it was too late. We were all very disappointed because we had already paid a lot of money for the gala dinner and the rest of the family missed out as well so we all could be together for new year. The villas were very nice but room service dishes left outside were disturbed by cats and rats with rubbish strewn about not a good look or smell. Another son came for a week and left before new year his air conditioner in his room was not blowing air and we found ours very noisy. We were going to book for 15-20 rooms in June 2013 for a wedding but as a family we were disappointed and will go somewhere else instead.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maree_gavin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 4 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 2, 2013 via mobile

Stayed 14 nights at The Sea Pearl Villa resort. The resort is good value for money. Rooms are nice. Room service , Breakfast, food and beverage service is not 5 star but good. Hotel environment feels a bit like a time share set up. Free shuttle bus to Patong beach and mall every hour. Spa is really good. Manager tried to make everyone's stay very comfortable!!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeanHolloway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 28, 2012

Stayed here for 12 nights in mid to late December and absolutely loved the place. The room was fantastic and the balcony with our jacuzzi looked out over Patong Bay ( though not all rooms do). The room was clean and the maids did a good job every day making sure it stayed that way. The buffet breakfast had a huge range of foods including freshly made omlettes and there can be no complaints on the variety of food on offer. The staff were all very friendly and helpful though I was not overly happy about having to provide AUD$100 cash as a deposit on check in in case I drank the mini bar dry....just thought that lacked a little bit of class for a 5 star hotel.
The pool was great and we used the gym most days which was reasonably well equipped for a hotel though one small complaint was that the aircon seemed to be stuck on 24*c which was too hot to be comfortable.
The hotel was a bit out of the centre of Patong which is why we chose it as we wanted somewhere a bit quieter and chilled out. We werent disappointed as the hotel was really quiet and relaxing. A courtesy shuttle bus runs every hour down into Patong and back and took about 10-20 mins depending on the traffic. I walked from the hotel into town a couple of times and it took about half an hour. The courtesy bus stops running after 8 pm so if you want to be in town later than that (and trust me you do) then you have to get a tuk-tuk back to the hotel. You will get quoted all sorts of silly prices to get driven back but do not pay more than 200 baht (AUD$6.50).
All in all a very relaxing stay and would definitely stay here again. Would definitely recommend the place to anyone who wants a chilled out hotel and great value for money for a 5 star resort.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
Reviewed December 28, 2012

We travel frequently for both business and pleasure and have grown accustomed to the amazing service provided in most Asian Hotels. We have been to Phuket for 11 years and stayed in 5 star resorts. We must say the Sea Pearl Villas are one of the best in Phuket. The moment we came out of the arrival hall at the airport the limousine driver was waiting for us, we were very surprised as this was all arranged by e-mail. Upon our arrival at the Sea Pearl Villas we were welcomed by very attentive front desk staff as the car door opened and check-in was a breeze.
We were not happy with the room and were upgraded to villa E202 by Mr Amro Mekkawy. The way Mr Mekkawy handled the whole matter was very professional and amazing. The villa had a great view of Patong. The room were large, clean and equipped with all the electronic equipment if one would want to watch TV, DVDs, listen to music, etc. The bathroom was also large and well supplied with fluffy soft towels and other amenities. The spa, pool and fitness centre were also well equipped, one was warmly welcomed upon arrival at any of the many facilities at the resort.
We enjoyed the restaurant which served a variety of dishes and had a good selection of wine. The room service was excellent with a huge variety and well-priced. The outside bar provided a nice respite after wandering the busy warm streets of Phuket.
The shuttle bus was excellent and always on time despite the peak hour traffic. For all the people working behind the scenes who not always get the thanks and appreciation they deserve, well done and thank you for making Phuket one of the best times ever.
We can't wait to plan our next trip to Phuket and will definitely stay at the Sea Pearl Villas again to enjoy the beauty, serenity and high standard of service the resort provides.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madeleine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 25, 2012

My first impression when I checked in is the front office staff the way they represent themselves like half dead not so lively u can see it in their faces. Firstly they give me a suite room at the 1st floor OMG the jacuzzi is facing the road and the water is so dirty. The room is so dark like a haunted room so they give us a deluxe room A203. The staff who shows us to our rooms her face dont look happy the way she explain like cant be bother. I am so surprise that they dont have a room facing the sea. 1st day the shower get choked, 2nd day there is no instruction on how to use the DVD we need to call the staff almost everyday. On Xmas eve we went to their club so called the ALPHA order tiger beer they supposed to have jug but they dont have so we order other beer. They serve us beer in a glass with ice who drink beer with ice OMG my hubby was so mad really ruined my Xmas eve. I feel the service need to be improve.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Azah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Sea Pearl Resort Phuket

Property: Wyndham Sea Pearl Resort Phuket
Address: 12/1-9 Prabaramee Rd, Patong, Kathu, Phuket 83150, Thailand (Formerly Sea Pearl Villas Resort)
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Patong
#35 Romantic Hotel in Patong
#37 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Wyndham Sea Pearl Resort Phuket 4.5*
Number of rooms: 181
Official Description (provided by the hotel):
The recently rebranded Wyndham Sea Pearl Resort, Phuket is located in a natural hillside over viewing Patong , offers stunning views of the city and the sea. Built on 16 acres of land, with full grown trees and lush gardens around the villa buildings and 8 swimming-pools. All of the 181 rooms comprising of Deluxe Rooms (with rain shower) and Suites (with rain shower & bath tub) has it's own Jacuzzi ((Non Heated) on the balcony. Also included are 25 Pool Villas and 4 Private Pool Suites with Jacuzzi bath tub and it's own private plunge pool. Due to the configuration between Deluxe Rooms & 1 Bedroom Suites, there is a 50% chance of getting an upgrade (not mandatory) to a 1 Bedroom Suite, upon check in, when all the Deluxe Rooms are fully occupied. International & Thai Restaurant, Terrace & Bar. Carissa Spa, Blue Waters Seafood Buffet Restaurant, Alfa Pub & Restaurant, FREE WiFi, FREE Sauna in the Club House and Fitness Center FREE hourly scheduled round trip shuttle bus transfer to Jungceylon Shopping Centre and Patong Beach, from 10am to 8pm daily. Reservations for Airport transfers, excursions and tours are readily available in the resort's main lobby.With our own helipad, sight - seeing via helicopter is also available. ... more   less 
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Also Known As:
Sea Pearl Villas Hotel Patong
Wyndham Sea Pearl Resort Phuket Patong

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