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“Beautiful resort but lacking in atmosphere and service”

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Wyndham Sea Pearl Resort Phuket
Ranked #64 of 328 Hotels in Patong
Reviewed April 29, 2012

Lovely accommodation, lacking a bit in atmosphere. Its clear that the majority of staff here are trainees which in itself is not a problem and its good to see that they are employing people and give them a chance in a career, but it doesnt seem that they are giving them any real training in the hotel industry which is a real shame. We were given one door card and when i asked at reception for another i was told no. Then after being given a nudge by the other girl on reception that was changed to a yes. They genuinely don't seem to have any confidence or experience in decision making or resolving small issues which becomes frustrating. Breakfast does not really cater for the western traveller and is certainly not in keeping with the standard of the resort serving up lots of thai noodles and rice dishes and tofu. Fruit and yoghurt and cakes not covered over therefore subjected to flies enjoying them and a nescafe machine serving poor standard coffee that would be better suited to a school restroom or the likes!! they also don't seem to be able to decide if they are doing table service with hot drinks or not so you get a bit of a mish mash of table service and help yourself if you can find a teapot! That is of course if you can get near the breakfast for the staff that are helping themselves, today it was the IT manager who was pushing in front of everyone to fill up his plate(do they really not have a staff rest room for that?) anyway I think he would have been better suited to sorting out the truely woeful internet connection which insists that you input the username and password each time yr device goes into power saving mode, or tells you that you are connected with a strong signal but you get no access to the web at all. Its a real shame as this place has the potential to be really great but it seems that they are concentrating on keeping their service decidedly average. I travel the world extensively and I'm left wondering how I would rate this place in terms of stars as the service and standard are definately not cohesive. I give it 4 stars mainly because of the standard of accommodation, but you get great accommodation the world over its the service and the memories that make you return to a place and sea pearl are just falling very far behind in that respect, sorry :0( please for the sake of your own standards give the staff here some good strong grounding in the hotel and catering industry, something valuable for their effort as I would hate to think that they are just being exploited for their keeness and desire to earn a wage

  • Stayed: April 2012
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Thank Jinty125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMofSeaPearl, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this reviewResponded May 1, 2012

Greetings from Sea Pearl Villas Resort, Phuket.

Thank you very much for your balanced review of our facilities and services. We have taken good note of your comments and feedback. We have discussed it with the head of departments team and we are working hard to resolve any issues.

We are very fortunate to have many well willing employees. We get many compliments about their friendliness but we will certainly train them more. The Chef is reviewing the breakfast buffet and will make further improvements.

Thank you again for your feedback; it is appreciated! Meanwhile we look forward to welcome you back in the future to experience the improvements.

Kind regards,
SEA PEARL VILLAS RESORT

Wouter Hazenbroek
General Manager

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Reviewed April 23, 2012

We got relocated to this resort, because of problems with another hotel we were meant to be staying in. Lovely resort/hotel if you are a couple, but wasn't really ideal for staying with kids.

Restaurant was lovely - breakfast was GREAT and we had a couple of dinners there too.
Staff are lovely.

If you've got kids.....
- No kids club
- no babysitting service that we knew about
- no kids channel on the TV's - there are DVD players so make sure you bring loads of DVD's
- pools while gorgeous aren't particularly kid friendly for small kids - although the one down near the gym has a good section that's shallow & good for kids.
+ plenty of food they'll like on the restaurant menu & at breakfast
+ kids loved the spa pool on the balcony of our room
+ we got connected rooms, so the kids had one room & we had the other
+ this hotel is a little bit up the hill from Patong so a little bit out of the craziness of Patong & the tuk tuk ride up the hill is great fun for the kids!!
+ good shuttle bus service to the beach & shops

  • Stayed: April 2012, traveled with family
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3  Thank Danielle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2012

Very nice room, it was like an apartment with living room, a huge terrace with jacuzzi, two bathrooms and huge bedroom. Situated on the hill of Patong, the area is very quiet and the view is very nice.
Very good breakfast. Staff is ok but could be better for a 5 stars hotel.
Would stay again if come back to Phuket.

  • Stayed: April 2012, traveled as a couple
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2  Thank mariusbrasov_73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMofSeaPearl, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this reviewResponded April 26, 2012

Greetings from Sea Pearl Villas Resort, Phuket.

Thank you very much for your kind review.

It is so nice to read how much you enjoyed our rooms, arguably some of the best rooms in Patong beach. Each bedroom is at least 48m2 and the room you stayed in, a Deluxe Suite with one bedroom and one living room as well as a Jacuzzi on the balcony is even 100 m2.

We are happy to learn that you enjoy our renewed breakfast too!

We acknowledge your feedback about the staffs, and despite getting many compliments about their genuine friendliness we will keep training them.

We look very much forward welcoming you back at our resort and we thank you again for your friendly feedback.

Kind regards,

Wouter Hazenbroek
General Manager



Thank you again very much for your kind feedback. We all love compliments!

Kind regards,

Wouter Hazenbroek
General Manager

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Reviewed April 20, 2012

We stayed here for a couple of nights after wanting to move to higher ground following a few earthquakes in the region. The location is very close to Patong town, more a tuk tuk or taxi than a walk really but still close. The triple room was lovely and spacious and the jucuzzi on the balcony was a relaxing treat. The complex is huge. If you are requiring more than one room, make sure you request to be in the same block otherwise you could be some distance away. Breakfast was great, huge variety of both European and Asian options. There were more mozzies here than other places we stayed so recommend having repellant with you. The shuttle service was good although it would be better if they provided a later than 8pm shuttle so you can spend some time down in Patong in the evenings rather than having to taxi or tuk tuk back. (TBH300 in a tuk tuk)

Room Tip: Ask for a room with a view to the beach if poss and not far from reception otherwise it can be a lon...
  • Stayed: April 2012, traveled with family
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1  Thank Jude C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMofSeaPearl, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this reviewResponded April 26, 2012

Dear Jude,

Greetings from Sea Pearl Villas Resort, Phuket.

Thank you very much for your kind feedback about your stay at our resort in Patong Beach. We are very happy to know you enjoyed your stay and liked our 5 star rooms. At 80 meters above sea level we are definitely a safe heaven.

We are looking at reviewing the shuttle bus schedule during the high season, when we will double the trips.

We have adapted the breakfast buffet two month ago so we are very happy to read that our changes are appreciated and that the Chef's efforts go noticed.

Thank you again for your feedback and we hope to have the pleasure in receiving your booking soon and welcoming you back to Sea Pearl Villas Resort Phuket.

Kind regards,

Wouter Hazenbroek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2012

Nice and clean room I like a combination of bed room and living room. There is a jacuzzi at the balcony and bath room is huge, decoration overall tend to be modern contemporary . Various of food at the buffet breakfast with a simile service from their staff. I enjoy staying there and will come back next time.

Alfafa

  • Stayed: April 2012
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1  Thank Kaveewat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMofSeaPearl, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this reviewResponded April 19, 2012

Dear Alfafa,

Thank you very much for your kind review on our property. We are delighted to know how much you enjoyed your stay. We have passed on your compliments about cleanliness to the Executive Housekeeper and her team. The Deluxe 1 & 2 bedroom suites offer indeed plenty of space and the right dose of privacy. As in every room the Double Sized Jacuzzi on the Terrace (with wooden deck) is very much appreciated by our guests and we are happy to know you enjoyed that extra touch.

As a matter of fact the owners have no spared any effort to make our resort truly magnificent. They have used beautiful materials (marble, wood, natural stone) and made over-sized rooms. Did you know our smallest room is 48 m2? That is a huge room indeed.

The Sea Pearl Villas Resort is about space and relaxation. With 40 rai (15 Acres or about 7 hectares) of land, hundreds of full grown trees and multiple Feng Sui inspired water features. 8 swimming pools, Carissa Spa for those relaxing moments, a fitness centre with brand new equipment imported from the USA and an activity centre with daily games and activities.

This all is complemented with most friendly staff who are proud to work for Sea Pearl Villas Resort. Their services get praised again and again and we thank you for your kind compliments to them. .

Thank you for your recommendation. We look very much forward welcoming you back again!

Kind regards,
Sea Pearl Villas Resort

Wouter Hazenbroek
General Manager

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Reviewed March 29, 2012

My wife & I just stayed 7 days at the Sea pearl villas resort & it wasn't long enough. We enjoyed a Deluxe room with a jacuzzi and the best views over Phuket. The service from our first email to our last days stay was first class, the staff couldn't do enough for you. Food & beverage was excellent you could order anything anytime of the day or night and the food was quality. The daily shuttle service is also a plus drop off into town & will also pick up. The gym was a bit small but had all state of the art equipment & a bit of a shame the area wasn't fully complete but dose have huge potential when it is completed. Treat yourself to their professional spa treatment a five star experience. A big thank you to our Bar man Santi "Hip Hop Boy" demar!!!!
We cant wait to visit again!

Room Tip: Ask for a room high up
  • Stayed: March 2012, traveled as a couple
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2  Thank Mat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMofSeaPearl, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this reviewResponded March 31, 2012

Greetings from Sea Pearl Villas Resort, Phuket.

Wow...! That is a fantastic review that really makes our day! We are all delighted to know how much you enjoyed the resort.

The whole team is trying hard and it is fantastic to read that we are succeeding in our aim.
Especially Khun Santi from the poolbar is delighted with your feedback. He is indeed a great man and entertainer carrying pride in his work.

Carissa Spa opened about a month ago and the fitness centre, despite having now over 10 machines is still waiting for 2 more pieces of equipment which we expect to receive withing 2 weeks (15 April 2012). We have just hired a Club Manager in charge of fitness and recreation. He is now developing programs for our guests...

We look very much forward to welcoming you soon again and we thank you again for your motivating compliments!

Kind regards,

Wouter Hazenbroek / General Manager Sea Pearl Villas Resort, Phuket.

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Reviewed March 12, 2012

i have stayed in this property twice.Very comfortable and very friendly and helpful hotel staff.for solo traveller like me it is slightly far( around 4 kms) from the action area Patong beach and bangla street.i reccomend to hire a bike for the entire period of stay.the rooms have got jacuzzi where you can lie down and relax .the rooms have excellent sea view and moutain view which is very refreshing .the hotel offers free pick up and drop services to patong beach every hour.i didnt try muc of food over here as during the dayi was busy biking all around phuket and in the night partying in Bangla street.

  • Stayed: March 2012, traveled as a couple
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2  Thank Maninderp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMofSeaPearl, General Manager at Wyndham Sea Pearl Resort Phuket, responded to this reviewResponded March 20, 2012

Thank you very much for your review about our Sea Pearl Villas Resort Phuket!

It is always nice to read how much our guests have enjoyed their stay. Our team members are delighted to know how much you appreciated their hospitality and genuine friendliness.

Our location provides guaranteed quiet sleeps and tranquility during the day, while we provide schedulted FREE shuttle bus services to Jung Ceylon (at 5 minutes from Bangla) and to the Beach. Outside of scheduled hours we provided transportion, 24 hours a day, in one of our brand new or collectors Mercedes Benz's, at a nominal fee.

We look forward to welcome you for a 3rd time at the Sea Pearl Villas Resort Phuket in the hopefully not too distant future.

Kind regards,

Wouter Hazenbroek
General Manager

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Additional Information about Wyndham Sea Pearl Resort Phuket

Address: 12/1-9 Prabaramee Rd, Patong, Kathu, Phuket 83150, Thailand (Formerly Sea Pearl Villas Resort)
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Spa Hotel in Patong
#35 Romantic Hotel in Patong
#40 Luxury Hotel in Patong
Price Range: $64 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Wyndham Sea Pearl Resort Phuket 4.5*
Number of rooms: 181
Official Description (provided by the hotel):
The recently rebranded Wyndham Sea Pearl Resort, Phuket is located in a natural hillside over viewing Patong , offers stunning views of the city and the sea. Built on 16 acres of land, with full grown trees and lush gardens around the villa buildings and 8 swimming-pools. All of the 181 rooms comprising of Deluxe Rooms (with rain shower) and Suites (with rain shower & bath tub) has it's own Jacuzzi ((Non Heated) on the balcony. Also included are 25 Pool Villas and 4 Private Pool Suites with Jacuzzi bath tub and it's own private plunge pool. Due to the configuration between Deluxe Rooms & 1 Bedroom Suites, there is a 50% chance of getting an upgrade (not mandatory) to a 1 Bedroom Suite, upon check in, when all the Deluxe Rooms are fully occupied. International & Thai Restaurant, Terrace & Bar. Carissa Spa, Blue Waters Seafood Buffet Restaurant, Alfa Pub & Restaurant, FREE WiFi, FREE Sauna in the Club House and Fitness Center FREE hourly scheduled round trip shuttle bus transfer to Jungceylon Shopping Centre and Patong Beach, from 10am to 8pm daily. Reservations for Airport transfers, excursions and tours are readily available in the resort's main lobby.With our own helipad, sight - seeing via helicopter is also available. ... more   less 
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Also Known As:
Sea Pearl Villas Hotel Patong
Wyndham Sea Pearl Resort Phuket Patong

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