I picked this hotel mainly due to its good reviews and considering it is only a few months old. The hotel photos online seemed very modern and all surroundings / rooms look very clean.
I booked two twin rooms (for 4 adults) from 19 - 24 December.
Check in was ok although the staff were not really that attentive.
On our first night, one of our rooms (room 420) has a blocked drainage in the shower and it flooded when my husband used the shower. Also there was a considerable size of permanent black stain that looks like faecal waste sitting at the bottom of the toilet. I have raised this to the housekeeping staff and was told not to worry as it is a black cement stucked at the bottom. As we cannot stand looking into this each time we use the toilet, I have asked to be transferred to another room the following day.
Location of the hotel is good, just a few minutes walk to the beach and restaurants. Another good thing is the free mini bar with soft drinks and water provided.
During our stay there was a Phuket Festival down the road (close to Patong Beach) and the loud music travels down to our rooms each night.
I believe our rooms are made up everyday but I found that the bed linens do not appear to be fresh, in fact one of them has a soiled / stained mark which I found unsatisfactory.
Breakfast is ok although there is not much variety. The staff are not as helpful and lack customer service.
We had an early flight so we had to check out at 4.30am. When leaving our rooms, my husband advised that one of the room robes was not replaced.
Apparently my husband used one robe and dropped it on the floor along with all the used towels. He noticed that this robe was not replaced after the room was made up. Unfortunately my husband forgot to advise me until check out. I said, don't worry, I will explain it to the front desk.
At check out, I spoke to a guy called Tum and told him about the unreplaced robe.
He said that the hotel has to charge me 1,500 Baht (approx USD 51 Dollars) for the missing robe. I was very unhappy and disappointed to be in this situation and as our taxi is waiting and we had to leave for the airport to catch our early flight, I paid the amount asked reluctantly.
The hotel could have first investigated and then come back to me with feedback later.
However I guess what I cannot accept is to be charged for something which I have NOT taken and to be charged too much for a very old, used and rag looking robe.
I also left a message to the Hotel Manager to contact me and give me a feedback, however it has been more than a week and I still haven't heard from Nap Hotel.
This explains the reason why I am very disappointed with my stay at the Nap Patong Hotel. I believe other hotels with good service commitments would have handled this situation a lot better.
- Official Description (provided by the hotel):
- The ultimate HIP HOTEL is just a short stroll to the bustling capital of Phuket’s nightlife, while tucked away in the heart of Patong Beach. Delivering a balance of calm, style and uncompromising quality, The Nap is a chic haven for those in search of a holiday to remember. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ctrip TA, Expedia, Orbitz, Agoda, Hotels.com, TripOnline SA, getaroom.com, Travelocity, Hotwire, Cancelon, HotelQuickly and Evoline ltd so you can book your Nap Patong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Nap Patong Hotel Patong
- Nap Patong Phuket