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“Great value for money”
Review of Nap Patong

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Nap Patong
Ranked #8 of 327 Hotels in Patong
Certificate of Excellence
Sydney, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great value for money”
Reviewed November 5, 2013

A friend and I stayed at The Nap for 5 nights at the end of our Thailand trip. The hotel is modern and well kept. One downside was that our room smelled of cigarettes, even though we requested a non-smoking room. We did like the free non-alcoholic mini-bar that was topped up every day. Breakfast was average. The staff were more than helpful, courteous and friendly. We made use of the pool which was clean and centrally located to all rooms.

We booked a few tours through the hotel which was convenient, reasonably priced and the service was spot on. If pick up was at 8pm, transfers would arrive at 8pm.

The location of this hotel is out of the way from the hustle and bustle of Beach Road and Bangla Road, but still within walking distance. If you don't want to walk then make use of their complimentary shuttles at 10am and 2pm to Jungceylon Shopping Centre, or fork out 200 Baht for a tuk tuk.

We stayed in Karon prior to staying here and we didn't think twice about going to Patong Beach, we took a taxi and headed back to Karon Beach for 300 Baht, worth the money if you want a cleaner, less crowded beach.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Czarina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNapPatong, General Manager at Nap Patong, responded to this review, November 6, 2013
Dear Czarina C

Thank you very much for taking the time to post your review on Tripadvisor.
It is very nice to learned that you are happy with service of staff, hotel facilities and location of hotel. I was very concerned to read your comments about smelled of cigarettes in your room. I have shared this comment with our head department for next correcting.
Please accept our apology for the inconvenience caused to yours. Your comment is very important feed back to continually improve our standard of service and we hope to welcome you back to the Nap Patong Phuket again.

Best Regards,

Panya W.
Hotel Manager
The Nap Patong Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (292)
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English first
Brisbane, Australia
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 5, 2013

Great value for money.
Excellent location-close to everything yet still quite and peaceful.
Clean, comfortable and great service.
Definitely recommend this place if you are wanting to get away from resorts with kids, bogans and drunken.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sophie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNapPatong, General Manager at Nap Patong, responded to this review, November 6, 2013
Dear Sophie P

Thank you very much for taking time to write the review on Tripadvisor.
Nice to know that you are happy with our hotel products and location. It is very kind of you to recommend our hotel. We hope to welcome you back to the second home again.

With my best regards,

Panya W.
Hotel Manager
The Nap Patong Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
117 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 1, 2013

This hotel is excellent value for money. It is staffed by people who go out of their way to make you feel comfortable and welcome and nothing is too much trouble. Whilst not a 5 star hotel, it nevertheless provides good accommodation at a great price. The pool is excellent and kept spotless. There is also a tie-up with The Salathai Hotel in the middle of town and a 15% discount is given to those who eat at each restaurant. We ate at the Salathai most nights and the food was great value, well cooked and served in spotless surroundings. The breakfast at The Nap could not be faulted and a tremendous choice was always available and the staff couldn't fill your tea or coffee cup fast enough. It took one breakfast before all the staff knew that I always had tea with lime and my wife always had coffee with hot water and this was served without being asked. The beach is no more than 300 yards from the front door of the hotel and there are several local shops within 100 yards of the hotel. All in all a most enjoyable stay.

Room Tip: We chose to have a room with a private sun-bathing area on the roof above the room. It worked reall...
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melbournerebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNapPatong, General Manager at Nap Patong, responded to this review, November 3, 2013
Dear Value customer

Thank you very much for taking your valuable time to write this nice review regarding service of staff, nice value of money and good hotel facilities. Your review motivates us to continuously provide the high standard of service. In the meantime our guest satisfaction is what we will always utmost care about. Hopefully, we can welcoming you back our hotel again in the near future, thank you for the great time with us.

With my best regards

Panya W.
Hotel Manager
The Nap Patong Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 31, 2013

My friend and I were staying in this hotel in Aug'13. We like the ambiance and the environment of the hotel.
The hotel location is just nice. It's not noisy and crowded. It only took a couple of minutes walk to the happening town area.
The hotel receptionists are very helpful and friendly. They were assisting us to call the tour company for confirmation.
The hotel room is cozy and clean. Best part is with complimentary drinks.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ing C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNapPatong, General Manager at Nap Patong, responded to this review, November 3, 2013
Dear Value Customer

Thank you very much for taking time to write the review. We are glad to hear that you enjoyed your trip and the location of the hotel. I am very happy to read that our associates exceeded your expectations and will gladly share this specifically with the receptionists Team.

We are looking forward to welcoming you back in the not too distant future.

With my best regards

Panya W.
Hotel Manager
The Nap Patong Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Obbuergen, Switzerland
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 30, 2013

We spend 11 nights in the Nap Hotel allready for the second time. We like the ambiance,the Rooms and especially, the hole crew is everytime from morning to the evening friendly and helpfull.Everybody has a smile for us,what make us very happy.The rooms are very clean and there is nothing you miss.You start the Day with a nice breakfast Buffet .We would say a in Style Hotel wich is perfect managed.We can recommend the Nap and will come back.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Valerie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNapPatong, General Manager at Nap Patong, responded to this review, October 31, 2013
Dear Valerie L

Greeting from The Nap Patong Phuket, thank you for taking the time to post your review on
Tripadvisor. We are so proud with your review about our resort and happy to know that you enjoyed with products and service of the Nap Patong during your stay. Especially very kind of you to recommend our hotel or even you liked to return in the future.
Should you need any future assistance please do not hesitate to contact me by email hotelmgr@thenappatong.com
Once again thank you very much for supporting The Nap Patong Phuket and hope to have a chance to serve you again.

Best regards

Panya W.

Hotel Manager
The Nap Patong Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 24, 2013

This hotel is way overrated, it is unbelievable that this hotel got so high rating on various review sites! We (couple) booked a room with one kingsize bed, once we get here, the only rooms left are with 2 single beds. We were tired of travelling and didnt want to argue with the hotel manager, so we accepted the offer. The room we got was also very dirty. To make it worse, there is even an engine next to our room making lots of noise, impossible for us to sleep. We went to the reception and told them about this and asked for a new room. Unfortunately, there was no option for us to change the room. We didnt get any appologies, instead, the reception reacted annoyed. I just dont understand how it is possible to pay 60 EUR per day to sleep somewhere which is even worse than a hostel. This will be my last visit to this hotel!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank g3rd3sh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNapPatong, General Manager at Nap Patong, responded to this review, October 24, 2013
Dear Value Guest

Thank you for posting your feed back about your last stay at The Nap Patong Phuket.
We are sorry to hear that you did not enjoy your stay at The Nap Patong and I was very concerned to read your comments about room product and service. I have shared these comments with our Head department and we are currently investigating this.
Please accept our sincere apology for the inconvenience caused to your.
Your comment is very important feed back to continually improve our standard of service.
Please do not hesitate to tell more about your experience at our hotel by contacting me on my e-mail hotelmgr@thenappatong.com

Once again, thank you for leaving your comments and for giving us the opportunity to improve our service.

With my best regards
Panya W.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 23, 2013

We stayed at the “The Sea Patong” for 3 nights from 18-21 October 2013. Initially we wanted to book a room for 3 persons but the website only allowed us to book for 2. So one of us had to stay at a nearby hotel.

Upon check-in, the Reception staff asked if my friend was staying over. We explained that she was only with us for the evening and she would go off in the night. However immediately after our check-in, the Reception staff called us again to check if our friend was staying over. We explained again that she was not.

The next morning, the lady Receptionist came to look for us and it happened we were leaving the room at that time. She assumed our friend stayed over and bugged us again about her being there. After much hassle we decided to pay for the 3rd person for the next 2 nights which cost 1,600.00 Baht.

However, the hotel did not provide the amenities for the third person even after we had paid up. What a disappointment!
We had to request for extra towel, etc. We rejected the extra bed as we could share the beds together. What surprised us more was the Receptionist did not even register my friend! What is the point of paying for a 3rd person when you do not provide the extra amenities or and worse of all, register the occupant? It is POINTLESS and it made us doubt the security of the hotel!!!

On the day of our check out, the housekeeping lady brought down the bed sheets from our room and told the Receptionist we had stained the sheets with some pink dye. We were shocked that the housekeeping staff actually did that! I have travelled to many countries and this was the first time I witnessed the hotel staff doing such a thing. Honestly, we did not stain the sheets
but the Receptionist wanted us to pay for the damages? The Duty Manager told us the room that had been assigned to us had clean sheets so it was definitely done by us. We were not happy with such explanation and if it was being stained by us, we would definitely pay for it but in this instance, we had no clue where the stain came from. Who on earth would check the bed sheets upon check-in? We were there for a vacation and not to check the condition of the room or its amenities. This is simply ridiculous! The Duty Manager even threatened to send us to the police station if we refused to pay up. This was horrendous! How could a hotel representative threaten its guests? Where is the ‘professionalism’? The Receptionists were smirking when we were being confronted by the Duty Manger. The Duty Manager eventually apologized to us but in a very insincere manner and decided to let the matter go.

This was the worst experience we had as tourists. We would definitely not recommend our friends/associates/family members to stay at this hotel or its properties.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Doesntmatter2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nap Patong

Property: Nap Patong
Address: 5 / 55 Haad Patong Rd. | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Romantic Hotel in Patong
#6 Spa Hotel in Patong
#6 On the Beach Hotel in Patong
#7 Luxury Hotel in Patong
#10 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Nap Patong 4*
Number of rooms: 136
Official Description (provided by the hotel):
The ultimate HIP HOTEL is just a short stroll to the bustling capital of Phuket’s nightlife, while tucked away in the heart of Patong Beach. Delivering a balance of calm, style and uncompromising quality, The Nap is a chic haven for those in search of a holiday to remember. ... more   less 
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Also Known As:
The Nap Patong Hotel Patong
Nap Patong Phuket

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